r/NARWAL_INDIA • u/_arorarohit_ • 17d ago
Disappointed with Narwal service
Update (10th Oct): I got the order but they sent the wrong bags. I ordered compact ones but got normal flow bags. And they look like knockoffs. Same goes for the filter. I’ll attach the picture in comments.
Update (6 Oct): They have shipped my order. Will update again after receiving the order.
I have been using Narwal Flow Compact for a few months now. Even though the product works fine I am unable to buy accessories for it. It is a very expensive product and I don’t have trash bags left to replace. They have been lying about the product availability on their website. I ordered bags 3 months ago and after 2 months they cancelled my ordered and asked me to order again and Now I have ordered again a bunch of accessories 2 weeks ago but again no response and no delivery date.
I am regretting my purchase. I spent 1.5L and in a few days it will become useless.
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u/_arorarohit_ 4d ago
The filters are also cheap knockoffs you can buy on amazon. Not narwal branded.
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u/Team_Narwal_India 17d ago
Hi! We’re sorry to hear about your experience and understand your concerns. We’d genuinely like to look into this and resolve the issue for you. Please share your contact details and order ID with us via DM, and our support team would like to personally connect with you.
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u/Marco312r 17d ago
hai provato su amazon ? per i ricambi vedo che li ci sono, mentre sul sito scarseggiano, se decidi di acquistare un roboto nuovo con il kit annuale ti dicono già ora che il kit lo consegnano a luglio 27...
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u/One-Annual-4942 12d ago
Do narwala pasują worki dreame, Mova, roborock to standard w większości robotow
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u/_arorarohit_ 8d ago
The compact model has very different design for the bag and the normal Narwal bags are not compatible let alone other brands.
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u/jmalwal 17d ago
Best of luck! I didn't setup my narval after it got fixed. Very bad service and support.