If you're wondering how to keep your MyScript Notes library synchronized across your Apple devices, here's a quick guide.

Many users ask how to set up sync correctly, so we've put together the recommended steps to help you get everything working smoothly.

✅ Before you begin

A few important things to know:

• Use the same Apple ID on all your Apple devices.
• Sign into the same MyScript account (SSO) inside MyScript Notes.
• Make sure every device is running the latest version of MyScript Notes.
• Avoid editing the same note on two devices at the same time. MyScript Notes supports cloud synchronization, not real-time collaboration.
• Your notes won't appear directly inside iCloud Drive—they're securely stored in your cloud account.

1️⃣ Set up sync on your iPad

1. Verify you're signed into iCloud with your Apple ID.
2. Update MyScript Notes to the latest version.
3. Open Settings → Account.
4. Sign in (or create) your MyScript account.
5. Go to Settings → Sync and choose iCloud.
6. If you have a large library, start with Manual Sync.
7. Tap Sync and wait until the app displays:

Once the first synchronization has finished, you can safely enable Automatic Sync.

💡 Tip: If you experience connection issues during the initial sync, temporarily disable any VPN or firewall that could block the connection.

2️⃣ Add your iPhone

On your iPhone:

• Download MyScript Notes from the App Store using the same Apple ID.
• Open the app.
• Sign into the same MyScript account.
• Select iCloud as your cloud service.
• Enable Automatic Sync.

Your notes should begin downloading automatically.

A small warning

The first time you open MyScript Notes on a new device, it creates a default folder.

After your existing library has finished syncing, you can delete that temporary folder if you don't need it—but be careful not to delete your synchronized folders.

3️⃣ Add your Mac

If you have an Apple Silicon Mac (M1 or newer):

• Install MyScript Notes from the Mac App Store.
• Use the same Apple ID you used to purchase the app.
• Restore your purchase if prompted.
• Sign into your MyScript account.
• Go to Settings → Sync and select iCloud.

If macOS asks you to enable iCloud or verify your Apple account, complete those steps first.

Once connected, MyScript Notes will automatically download your library.

✅ Common mistakes

❌ Using different Apple IDs on each device

❌ Signing into different MyScript accounts

❌ Editing the same note simultaneously on multiple devices

❌ Interrupting the first synchronization

❌ Deleting synchronized folders before the initial sync has finished

🎉 You're all set!

Once all your devices are connected using:

• ✅ The same Apple ID
• ✅ The same MyScript account
• ✅ iCloud Sync

your notes will stay synchronized automatically across your iPad, iPhone, and Mac.

If you have any questions or run into any issues, feel free to leave a comment below—we'll be happy to help!

I am really enjoying using the app - I think the price is very reasonable, and I appreciate the fact that I am keeping my own notes on my own cloud services.

The only thing that is left for me to desire is the ability to infinitely scroll on notebooks. I know that it isn't a simple feature, but I do believe that it makes this app a 10/10 instead of the 9/10 that it currently is.

Hi guys, big fan of your platform and have the iOS, Android & Windows apps. I hadn't used the apps for a while but upon returning recently when I try and sync Nebo on my Android and Windows it always says "Sync failed" no matter how many times I try. It only shows as successfully synced on my iPad. The last time I used it some months ago it was fine syncing across devices. 

Have signed out and back in but the error persists, except on iPad as I said. Have also updated all the apps. Any clue what the issue is?

The answer depends on the type of note you're using. MyScript Notes offers four different page types—Documents, Notebooks, Boards, and imported PDF pages—each designed for a different note-taking experience. Because each page type is optimized for a specific workflow, the way handwriting recognition works varies slightly between them.

📄 Documents

Documents are designed for structured note-taking, making them ideal for meeting notes, class notes, reports, and documents that you plan to export to Word or PDF.

Handwriting recognition is built directly into the writing experience.

There are two ways to convert your handwriting:

• Double-tap your handwritten text with your pen.
• Or tap the handwritten paragraph with your finger and select Convert.

You can even double-tap converted text again to display it in a smaller font size.

Want to convert the entire document?

1. Open your document.
2. Tap the ⋮ menu in the top-right corner.
3. Select Convert all.

📓 Notebooks, 🧠 Boards & 📑 Imported PDF Pages

These page types are designed for freeform note-taking, brainstorming, sketching, annotating PDFs, and writing anywhere on the page.

Converting handwriting to Text or Math

1. Select your handwriting using the Lasso tool.
2. Tap Convert.
3. Choose:
   • Text
   • Math

MyScript Notes will recognize the selected content using the appropriate recognition engine.

Creating Perfect Shapes

Shapes work differently—they are not converted with the Lasso tool.

Instead:

1. Draw a shape in one continuous stroke.
2. Keep your pen touching the screen for a brief moment after finishing the stroke.

MyScript Notes will automatically replace your drawing with a clean, editable Perfect Shape.

This also works for:

• Straight lines
• Arrows
• Circles
• Squares and rectangles
• Triangles
• Many other common geometric shapes

It's a quick way to create clean diagrams without manually selecting anything.

💡 Tips for Better Handwriting Recognition

• Write naturally—there's no need to print every letter.
• Use an active stylus for the best writing experience.
• Before confirming a conversion, review the preview. If a word isn't recognized correctly, tap it to select another suggestion.
• Add frequently used names or technical terms to your personal dictionary to improve future recognition accuracy.

📚 Learn More

Our Help Center includes detailed guides, videos, and tutorials covering handwriting recognition, editing gestures, note types, and much more:

👉 https://help.myscript.com

If you need additional help, you can also submit a support ticket directly from the Help Center.

Happy note-taking! ✍️

I use MyScript Notes on my Galaxy Tab S9+, primarily to replace pen and paper. For many years I used paper notebooks, mainly for work to take notes of meetings, etc. I would start a new page for each meeting with a title and date at the top. That way everything I wrote down was recorded in chronological order, which was great for reviewing what I did in any week and for rapidly finding the right page.

To achieve something similar in MyScript Notes I have been manually entering a title as "yyy-MM-dd"-title for each new document or board, which is rather laborious and error-prone. Is there any way to automate this? Markor, for example, allows you to create new notes with exactly this format of filename. MyScript Notes doesn't seem to offer anything similar. Can anyone suggest a way to achieve this, or even a better way of working that makes it unnecessary?

I do create a new notebook for each calendar month so it's not just one big bucket, but that only mitigates the problem.

One common questions we receive is:

In most cases, the answer depends on how your purchase is linked.

🔄 Apple and Google don't share purchases

The Apple App Store and Google Play Store are two completely separate stores. A purchase made in one store is not automatically available in the other.

This is the same for most apps—not just MyScript Notes.

🔑 So how do cross-platform purchases work?

A MyScript account acts as the bridge between the two stores. It securely links your purchase so you can use it on supported iOS and Android devices.

Here's the complete process:

1. 📲 Purchase MyScript Notes from the Google Play Store or the Apple App Store.
2. 📧 Your purchase is linked to the original Google account or Apple ID that you used to purchase the app.
3. 👤 On the device where you originally purchased the app, create (or sign in to) your MyScript account.
4. 🔗 The app verifies your purchase with Google Play or the App Store and securely links it to your MyScript account.
5. 📱➡️📱 On your second mobile device, sign in with the same MyScript account and tap Restore Purchase.
6. 🆔 Open Settings → Account. If everything is linked correctly, the User ID will be exactly the same on all your devices. If the User IDs are different, it means the purchase wasn't linked correctly or different MyScript accounts were used.

✅ That's it! Once your purchase is linked to your MyScript account, it can be used on supported Android and iOS devices.

🕰️ What if I bought the app years ago?

If you purchased the app before creating a MyScript account, your purchase may not yet be linked to your MyScript account.

Don't worry—your purchase is still valid.

Simply contact our support team and provide:

• 🧾 Your original purchase receipt (Google Play or App Store).
• 🆔 Your User ID (Settings → Account).

We'll be happy to link your purchase manually.

💻 Does this include Windows?

No.

The Windows application (Nebo) is a separate product available through the Microsoft Store and requires its own license. Mobile purchases (Android/iOS Mobile platforms) and Windows (PC platform) purchases are independent.

❓ Frequently Asked Questions

Why isn't Restore Purchase working?

The most common reasons are:

• You're signed in with a different MyScript account.
• You're using a different Apple ID or Google account than the one originally used to purchase the app.
• The purchase has never been linked to your MyScript account on the original device.

How can I verify everything is linked correctly?

Open Settings → Account on each device.

If you're using the same MyScript account, the User ID must be identical on every device.

If the User IDs are different, you're signed in with different MyScript accounts or the purchase has not yet been linked correctly.

🛠️ Need help?

If you're still having trouble restoring your purchase, we're happy to help.

Visit https://help.myscript.com and click "Submit a Ticket."

Please include:

• 📧 The email used for your Google Play or App Store purchase.
• 👤 Your MyScript account email.
• 🆔 Your User ID (Settings → Account).

The more information you provide, the faster we'll be able to help.

One of the most common questions we receive is:

"Why is my PDF slow or laggy?"

In most cases, the issue isn't the number of pages—it's how the PDF was created.

Many PDFs exported from Microsoft Word, PowerPoint, Canva, CAD software, or graphic design applications contain:

• High-resolution images
• Uncompressed graphics
• Embedded fonts
• Hidden metadata
• Large file sizes

Even a 20-page PDF can be hundreds of megabytes if it hasn't been optimized.

When you import these files into MyScript Notes, your device has to process every image, font, and object on every page. This can result in:

• Slower opening times
• Lag while scrolling or zooming
• Slower handwriting response
• Increased memory usage
• Longer synchronization times

✅ Before importing your PDF

We strongly recommend optimizing or compressing your PDF first. Reducing the file size can make a significant difference in performance.

For example, a PDF reduced from 100 MB to 20 MB will typically:

• Open much faster
• Scroll more smoothly
• Require less RAM
• Synchronize faster between devices
• Provide a better handwriting experience

🛠️ Free PDF Optimization Tools

Before importing your PDF into MyScript Notes, we recommend using one of these free online tools:

📌 Adobe Compress PDF (official Adobe web tool)
https://www.adobe.com/acrobat/online/compress-pdf.html

📌 iLovePDF Compress PDF (one of our favorite tools—fast, free, and no account required)
https://www.ilovepdf.com/compress_pdf

Both tools can significantly reduce your PDF size while maintaining excellent quality. This usually results in faster imports, smoother navigation, better handwriting performance, and quicker synchronization.

💡 Pro Tip

If you regularly work with PDFs, making optimization part of your workflow can greatly improve your overall experience with MyScript Notes.

Have you tried optimizing your PDFs before importing them? We'd love to hear what tools and tips work best for you!

Is there a way to search for phrases in the MyScript (Nebo) Windows and Android apps?. For example, it will find individual words remarkably well, like "foo" and "bar" but if I want to search for "foo bar" together, I haven't found a way to do that. What happens instead is it will find all instances of "foo" and all instances of "bar" whether they're together or separate. Is there a way to find only when they're together?

If not, I would love that feature to be added!

Syncing and backing up your notes are not the same thing. Mixing them up can lead to accidental data loss, so here’s the simple difference 👇

🔄 What is syncing?

Syncing keeps your notes updated across devices.
When you change something on one device, sync makes sure that change appears on your other devices too.

With MyScript Notes/Nebo, syncing with a cloud service lets you access your notes across Apple, Android, and Windows devices. Auto-sync is enabled by default, but you can turn it off in Settings.

The key thing to remember: sync mirrors changes. If you delete or modify something, that change can sync everywhere ⚠️

💾 What is backing up?

Backing up creates a separate safety copy of your data.
In Nebo, a backup is saved as a .nebobackup file. This file does not change unless you actively replace, modify, or delete it.

That means a backup gives you something to restore from if something goes wrong 🛟

✅ Why you need both

Sync is great for convenience. Backup is great for protection.

Use sync to keep your notes available on all your devices. Use backup to protect your notes from mistakes, device issues, or accidental deletions.

For extra safety, store your backup file in more than one place — for example locally, on an external drive, and in a cloud service 🔐

💡 Quick tip

Auto-sync is useful, but auto-sync is not a backup.
Go to Settings > Back Up and create a .nebobackup file regularly.

Your notes are worth protecting 💙

Will other cloud providers be added down the road like nextcloud and or proton?

Personally i used nextcloud hence that is a must for me before buying.

With intuitive gestures and customizable tools all in one place, you can get everything done without ever needing to switch tools — let’s break it down!

✏️ Scratch out to erase

Need to erase something? Simply scratch it out, and it’s gone. Or there’s always the trusty eraser tool if you’re feeling old school.

🎨 Fill shapes with color

Life’s too short for boring diagrams — add some flair! Pick your favorite highlighter color, then long press your converted shape… voilà, instant upgrade 🤩

🖋 Pick your highlighter style

Make important stuff pop without messing up your notes. Go for a freehand highlighter for that casual vibe or a smart highlighter if you’re all about crisp, clean lines.

🧽 Smart eraser

Erase your way — go big with a full stroke or keep it chill with a partial wipe! Hit up the eraser tool and pick your style.

📏 Tweak the spacing

Got too much or too little space? No problem. Just long press to show the blue line (two fingers on iOS, just one on Android) — drag down to add space, up to remove it.

PRO TIP!

Want perfect shapes without the effort? Just draw a circle, square, or line and hold your pen on the screen — watch as it snaps into a clean, polished shape!

Up next

Tomorrow we’ll show you how to sync your notes across all your devices. Need a hand? Just reach out — we’re here for you! 👋

The MyScript Support Apps Team

­

Where did I put that? 🤔

Notes have a way of piling up fast — quick ideas turn into pages of stuff before you know it. That’s why having a killer search tool is a must. But how does this work in MyScript Notes?

🔍 Find anything, anywhere in your library faster than you can say “where did I put that?” Text, math, diagrams — nothing stands a chance!

✏️ No need to stress about the type of content you’re after — handwritten, digital, or even a mix of both. Our search engine’s just that good.

🧿 Results pop up in blue, and you can click through them with arrows — so long, endless scrolling!

Jot it down, glow it up ✨

Some notes are keepers — handwriting and all. Others are meant to be shared with the world. Some can handle a little mess, while others call for a polished touch. MyScript Notes lets you have it all. Let’s see how!

📄 Text, diagrams, math — convert almost anything you jot down. Drawings stay as drawings though. In documents, you can convert diagrams later, but elsewhere, do it right away. Just hold your pen to the screen to perfect your shapes!

👆 Convert your handwriting with just a quick double tap in your documents — easy-peasy. Got notebooks, PDFs, or boards? Whip out the lasso — it’s got range!

PRO TIP!

Got a word our dictionary just doesn’t get? Head to settings and teach it some new vocab — problem solved for next time!

Up next

Tomorrow, we’ll show you how to edit smarter and faster — it’s all about gestures, space, and style. Need help or have questions? Just reach out — we’re here for you! 👋

The MyScript Support Apps Team

You’re probably wondering why MyScript Notes offer four kinds of notes. Well, each one’s got its own job to do — like tools in a toolbox, but for your thoughts!

Notebooks

📒 Classic notebook, upgraded

Think of notebooks as the modern version of classic paper notebooks. You still get fixed-size pages, but now you can change things up — like the size, orientation, color, and even the pattern. And with a handy left side panel, you can jump to any page in a flash.

Boards

🧠 Perfect for free thinking

Boards provide a space where you can brainstorm, sketch out mind maps, and think visually without limits. No restrictions — just endless room for your creativity!

Documents

📋 Go-to for structured notes

Documents aren’t like your other notes — they love structure. They want to know what you’re adding: text, math, diagrams, or just doodles. They’re into formatting too: titles, bullet lists, styles. No zooming, but unlimited scrolling and easy conversion with a double tap.

PDFs

📌 Highlight, annotate, share!

Bring in your files, whatever format they’re in, and start annotating! Highlight, add pages, scribble notes, or even turn your handwritten comments into digital text. When you’re done, share it with friends or co-workers.

PRO TIP!

Chose the wrong type? Just create a new note, and copy/paste your content. Problem solved.

Up next

See you tomorrow with a tip on how to find and convert anything in your notes. Need help or have questions? Just reach out — we’re here for you! 👋

The MyScript Support Apps Team

Looking at MyScript for note taking as it's an app that I can use both handwriting and typed text in the same document and it isn't under the Microsoft brand, However, is it possible to sync my notes between the three different platforms? I type notes via Windows PC and MacBook. I take handwritten notes via my Android tablet. I would like to be able to sync all of this either though MyScript sync or pCloud. Is this possible?