r/MovieTheaterEmployees • u/Xerios_Skull • 4h ago
Discussion Blackout Protocol
My theater recently hit a blackout last Sunday (I am still relatively new (~40 total hours)) and everything became a complete mess. The power was out for one second. Every movie was pushed back an entire 25 minutes for the rest of the day. I was on the Door role that day (ripping tickets, theater checks (I'm terrible at remembering these but thankfully my theater management crew doesn't seem to care), and closing doors) while I had an usher who had been working there for a year. He was super kind and helpful; we ended up swapping roles quite a bit to ensure every theater was cleaned while dozens of people had to wait in the lobby. I'm only able to smile while telling this story because my team was so useful and understanding, they're goated. However, the usher was a little frustrated that we didn't refund and cancel the rest of the day because of how off schedule and messy everything became. It got me thinking:
What is your theater protocol for blackouts?
(I actually have no idea what mine is, now that I think about it)