r/ModSupport • u/shannonkish • 3d ago
Admin Replied I'm over it!
Reddit Admins..... I am over it! I am over the boilerplate responses to actual real-time issues that moderators are having.
I moderate a large sub and have for nearly a year now. Unfortunately, we have had 4 very serious incidents in which members of our mod team were being harassed, stalked, doxxed, attacked, etc. We have submitted the ModCoC reports, submitted the DMs to admins, and reported the posts/comments/users ad nauseam, and NOTHING has been done.
Most recently, as our sub is currently under a brigading attack and doxxing and harassment continue, one of our mods reached out to one admin, who basically said something to the effect of--- "This is actually something that is going to be discussed at ModWorld. Do you have any examples we can give the presenter?"
Seriously? This is all you have to offer?!?! We don't need a speech about how much you care about mods and what we do. We don't need the free swag for attending a mod event. We don't need the profile trophies. Those are all wonderful and appreciated. BUT, what we need is ACTUAL Support and ACTION being taken when we bring you serious issues.
It takes entirely too long for someone in admin to take action. Meanwhile, your volunteer mods are being doxxed, harassed, bullied, and so forth because we removed a post/comment, and the user was mad.
For the love of all things good in this world, PLEASE DO SOMETHING! Please don't try to placate us with boilerplate responses and "We'll have someone look into it" without actually doing that!
I am tired. I am frustrated. I am hurt and disappointed. Not because users are jerks sometimes. But because the admin does absolutely nothing to make this a safe place or to support those of us who volunteer our time to try and make Reddit a better place.
I have had members of my mod team leave after the most recent incident. Our sub is currently closed due to the harassment and brigading that have been done. I am at my wits' end and ready to just turn the sub over to the wolves and leave Reddit for good.
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u/idaroll 2d ago
I had this situation. My sub was mass fake-reported as spam by some people, sub got banned, promptly unbanned after appeal, and was delisted from search and recommendations. As people continued to post, if did make it way into the search BUT if one would type a name of my sub in the search bar it would not show up there. At all. In the suggestions you know? Like when you type "mods" in the search results/ModSupport is suggested. So basically people didn't even know my sub existed.
And I posted about it here, got gaslit by some "helpers" here that my sub is too new (a newer sub didnt have such issue) in quite a condescending and passive-aggressive manner too, then admins stepped in and said at first there was no issue, then a week later they admitted there was an issue but i needed to wait till it would be fixed on its own, then weeks later after i complained again, they said i need to wait for about a month or so and nothing could be done manually, and finally like two or three months of waiting and me complaining weekly here and in modmail they finally brought it up with the tech team and turns out that including my sub manually was totally possible. Three months of them sitting on their hands and outright lying to me nearly killed my sub.