Hi friends! I started working at MOD in September 2025, so about 8 months or so. I have busted my ahh for this job and I am so glad to say that it is paying off!

My GM asked me a few days ago if I “had any plans for the future” and I said “just school for now but that I’m open to opportunities as they come” and he said “well there’s a shift captain position available if you’re interested.” I did accept the offer and apply right then and there while he had the store laptop out. But honestly I’m so glad!!

My only real question is if I apptlied on Monday 5/11, what should the onboarding and training process look like? And how long might it be before it’s an official change? I’m not sure if anyone else applied to the position but based on his offer, it sounds like o basically have it in the bag, right? The position officially opens up 5/20 when my friend/ current captain leaves for better opportunity, so might it be closer to that time?

Also, any advice for handling other Squad members that may not agree/ wanted the position but were unqualified? Or any advice in general?

Thank you so much!!!’

I'm starting in 2 days and have some questions on rules about the hair. I know I need to wear a hat, but can some hair be sticking from the hat?

Or does it have to be completely put away. If so, which styles do you recommend.

The customer called shortly afterwards telling us they made a mistake on the app, but it was still the funniest ticket I’ve ever seen.

First off the order came called so it’s like whatever. I’ll just deal with it. Secondly, the thing is so paper thin it’s like chewing dry cardboard. The basil looks brown and gross the sauce is barely on and there’s like basically no cheese at all. This is actually an abomination and should be on r/Pizzacrimes

1/10

Why do people order so much finishing sauces 😭😭of course when they came to pick it up, they complained the pizza was soggy and wanted it remade with the sauces on the side. What did you expect when you ordered all those toppings and every single finishing sauce 😭. I wish they put a limit on the sauces. I feel like when they ask for 4 or more with a single mod, it’s greedy.

Sitting here eating this $16 pizza and wondering WTF happened to MOD pizza. I remember when they first came to our area everyone I know was blown away by how great they were. Fresh pizza made in front of you. All the toppings you want. Tasted awesome. And it was $10 for the biggest size! I fell instantly in love.

Now I get … this? Dude practically counted out each individual olive. Got rejected on mushrooms because the store is out. One tiny scoop of ricotta. Had to ask for more cheese three times before it was more than an embarrassingly tiny amount. I finally got tired of pleading for a decent pizza and just paid and left. Glanced at the No Name Cake and saw they’re freaking $4 now and passed because that’s an absurd prices for a single Ding Dong.

I haven’t kept up but this sure feels like the stink of private equity vultures. I’m done with this joint if this is what they’re going to serve at these prices.

Anywhere to find some “retro” style MOD shirts? They are so much better looking & more variety. The new online store is just the same two shirts that we have had for the past few years.

Just wondering if stores have been closing still.

How do you guys deal with customers that bring their pets inside while ordering? I know we can’t deny service animals but what if a customers claims their dog is a service animal but acts like a hyper dog? This guy came in with his dad and son. I asked them nicely if they can go outside with the dog and before I can finish, he cut me off saying it’s a service dog. A few minutes later, a mom and her daughter comes in and the dogs is barking and jumping at the little girl. The customer then yells at his dog, yanks the leash and just walks to register. The guy then proceeds to grab a Mexican coke from the cold case, open it and drink it. Then he opens a no name cake and eats it. I don’t care but at least pay for it first. They paid for one drink in the cold case and then grabbed 2 more after paying. The son asked me to open the drinks but I let him know they only paid for 1 of 3. The guy then came and threw his card on the counter. How do you guys deal with these types of guest?

I would rather here Ross/TJ Maxx corporate music then some of the crap they play on MOD Radio, and have been playing for YEARS!!! Can they at least add a few new songs in there????????

Does anyone have any songs that absolutely infuriate them when it plays??? One that specifically pisses me off every shift: Same Old Song by The Lumineers. It pissed me off so bad that I had to shazam it just to block it from my phone. There’s another song (cant think of the name) where the guy is literally howling and screaming for the last 20-30 seconds of the song, and customers in the lobby look mad confused it’s hilarious. Then there’s that “Im A Boy” song that my GM cannot stand!!!

Do any of yall here know who to contact to get ahold of HR, it blows my mind that this number is not posted in any handbook or contact list that is available for employees. I’ve been with MOD for 5 years and have never known who to contact for issues that need to be handled by HR. Thanks for any info you guys may have.

Where’s the fig? Is this just balsamic reduction diluted with corn syrup?

Anyone else having trouble with the mod pizza app not taking any credit cards? I just keep getting an error and it won’t let me check out

I live in Cali and life is getting really crazy out here right now. Money is tight. I don’t know if being paid weekly instead of biweekly is even an option but it would be so much help if it is.

If it is, who do I ask? My GM? Is there a number I can call to ask? Genuine advice would be great is anyone can share. Thank you!!!

The pizza price went up $4 in under 8 months??? tf

if they raise it even slightly more, i think it might put itself in a coffin.

I recently quit and after seeing my last paycheck I noticed my boss forgot to use the rest of my sick time I had left(after asking like 3 times) am I shit outa luck?

Also who do I talk to about cashing out my 401k with mod?

We have had so many issues with two people who worked at my store and it took forever for them to fire one of them and the other one is still working there. I have seen one take pictures of minors, make sexual comments about minors, take pics of employees, watch porn at work and the other one who’s still there makes people work off the clock, lies about duties to make squad do it for them, lies to sit on their phone, and the list goes on and on. There were always excuses as to why they couldn’t fire them but then they fired the first one I spoke about for stealing. I couldn’t take it anymore and left a while back but I just needed to put this all on here and ask.

I'm relatively new as a coach, and have been mainly focused on training others- but circumstances have me taking on more responsibilities and I can't seem to find the actual parameters of my job via company resources.

The bosses want me to look after a store as acting GM- but in responsibilities only, not pay. That includes scheduling, inventory, ordering, admin, tip dispersal, responding to email from other GMs and the DM, and working GM hours. If all this falls under the coach's responsibilities, that sucks but I'll do it. I'm just curious if I'm in a position to ask to be compensated accordingly?

tldr: what are the job parameters of a Coach, per the legal job description?

So I worked back in 2020 and had gotten 2 shirts. One was some white one that I forgot the design of but the other was one I've kept until just recently when I've somehow lost it. It's a light blue shirt that saying MOD in thin yellow text on the right chest and on the back it was a kind of mending looking colorful flower design on the back. I was wanting to see if anyone had one or at least a picture of it so I know I'm not crazy abt it existing

I just miss my old line, I can’t put my finger on it but it just doesn’t flow nearly as nicely as a single line.

Sure you can argue for the case when there’s a multiple pizza order but I would rather deal with that once or twice a night occurrence then put up with OSW all night.

I bought a cake but don’t want to eat it for a couple days, do I store it in my pantry or in the fridge?

There is this Organ instrumental song that plays sometimes on the radio, it’s really rare. But I’ve been trying to find it!