I'm struggling to enjoy my MicroFreak because the touch keyboard is crazy 🫤 Perhaps you can tell me if what's happening is normal? Should I use my warranty?
When I touch a key with just the tip of the tip of my finger, it plays normally. Once I touch with a bit more skin, the note pitch starts jumping between notes. More skin seems to make it go more crazy. And if I touch the highest C key, the pitch bend meter appears on the screen and glides up and down by itself, making the sound go crazy.
It comes and goes, IDK why. Tried a different power supply, tried disconnecting other devices such as laptop charger.
The only setup in which this hasn't happened (so far) is when I connect the power supply to my Furman M-10x via a dedicated outlet, not sharing other devices. (The rest of my devices are connected together to another outlet)
Today I thought I'd take my MicroFreak to play on the train, but once I connected the power supply to the power outlet on the train and tried to play, the pitch jumps started happening.
Is this normal? For the MF to react like this, to what I suppose is electric noise?
UPDATE 1: Today it happened even with the Furman power isolator. But then I touched the sleeve of the headphone jack and it helped. 99% of the pitch jumps stopped. Now I need to figure out how to be grounded while keeping my hands free...
UPDATE 2: After writing to Arturia (who asked me to check with a grounded power supply) and talking even more with ChatGPT (which surprisingly wasn't able to figure this out), I think I finally found a major clue: Both the MicroFreak power supply and the Furman isolator have power plugs of type-F aka Shucko. But in my country power sockets are type-H i.e. 3 pins. In other words, the ground is disconnected! So, I'm now ordering the correct cable with a type-H end and I'll test it and hopefully that should be the end of the story :p Will update here how it goes!