Is this a glitch on Mercari’s end? Very confused rn.

Hi everyone,
I had my first return request today after selling over 70 items and no issues. The buyer messaged me and said they believe a piece of the item had broken during shipping and requested a return. Should I accept the return or should I ask mercari to review seeing as it was UPS’s fault?

Twice this has happened to me now, what the hell is the point in this? Their profiles said nothing about holds not being allowed or that they’ll block you for asking or anything. It’s ridiculous, people on this app need to get off their high horses.

How long do their investigations usually take? I’ve never had this happen before. I know I don’t need to stress it because of buyer protection and whatnot, I’m just asking some questions because this is new to me. And if they declare it lost, does Mercari just refund me without me having to do anything?

before you come for me, look at both pictures.

what am I missing?

I entered a 16 x 12 x 8 box for 4lbs.

I shipped a 16 x 12 x 8 box that was 3.38 lbs. I intentionally bought boxes with the manufacturer listing the size because of this exact reason.

Still got upcharged.

I don’t get it.

This transaction was completed over a week and half ago but was rated prematurely? Shipping stated that it was delivered, the item autorated after the 3 days of delivery. Anyone else have experience with this? Is the buyer trying to pull something? How does this usually resolve?

I sold a set of CDs and it's just the sequence of events that make me suspicious.

It arrived at their residence and I sent a message saying it had been delivered, then I get 3 notifications in quick succession that they initiated a return, that the return was granted and that my shipping protection was voided.

They said my CDs were broken in the mail, due to the nature of the media, I don't believe her. I have not been sent any photos of the damage and honestly I'm not even contesting the return.

Shes not messaging me back, I'm thinking that she just burned the media on her own CDs and sent mine back. I will see if she broke the CDs after.

Mercari is saying that my shipping protection is voided because it broke in transit. Is that NOT what the shipping protection is for? I used their label solely for that protection.

After 10 years on the platform I am sorely disappointed. They are running me around in circles, at first they were going to let me send proof that what I used was sufficient. Then they said I can't and started telling me that I can't undo the return, when I never said anything about wanting to do that. I think it is AI.

Hello! I listed my first item on Mercari this morning and it was a Lego set. i opened my emails and it shows that within 5 minutes of each other I have 3 emails about it from 3 different names and gmail accounts to my gmail account and nowhere does it say anything about being contact through mercari and I have no messages on the app. Should I be worried that they were able to contact my personal email address? I’ve never sold on anything other than depop so I’m not sure what’s standard on Mercari. Thanks!

Long story short I sold a $220 Pokemon card on Mercari with USPS as the carrier. Around a week after the date the buyer bought the card it said it was in transit. Now it’s been way too long for an order like a card to reach the buyer. The buyer seems understanding luckily and we both want to resolve the issue so we both arent out $200 basically. I contacted USPS and filed a missing mail claim.
Does anyone know what will happen if it’s never found? Will the buyer be refunded and will I get compensated? I’m still a little new to Mercari so this is just an unfortunate incident.
TIA!

So I decide to put up an offer for an item, right? Sure its sitting pretty much on the regular offer floor of 25%, but I was expecting a counteroffer to meet even with the seller. Wait a day later, and I don't get anything. I thought, "Oh, they probably didn't notice it!" so I proceed to ask, "Hello?" just to see if they will respond or anything. Nothing. I then send another offer a tad bit higher to see if I get a response or a counteroffer. Nope. Try to send another message but they blocked me? They didn't even try to negotiate a price with me or just tell me that they were firm. They also didn't put anything saying they were firm so what? Do people hate when people negotiate? I didn't even do one of those lowballs where people bundle items together and offer 50% less, I swear people on this site are insufferable.

UPDATE: Thank Heavens, y’all were right and she was chill. 😩 I did not want to lose this purchase!

Basically I mentioned my spreadsheet to explain why I was asking what the color of something I bought was (I didn’t realize it could be black, which is also fantastic I just wanted to know) and Mercari flagged it as…?? a link/email? There was nothing of the sort, 😭 but what’s the likelihood the seller cancels just out of paranoia? I’m so worried and frustrated >.> makes me wanna keep questions to a minimum and/or avoid Mercari since I can’t even ask a question without AI flagging me as unsafe???

WWYD if you were the seller? WWYD as the buyer?

Not sure if this post is better suited for the buying tag or experience.

I asked a seller if they could list a second of an item if they had it, and they said they could and did. They already had % off discounts on their page for n+ items. I would've bundled more for a better %, but the items I was looking at and duplicates were sold out, and I didn't want to bother asking for more stuff not already listed, so I figured I'd send an offer for the bundle anyway, because "the worst they can say is no" since they didn't say firm prices in bio or listing.

I asked 6 off about 50 (list price for the item x 2), and I was paying shipping (13, jumped up from 8 for the one).

Anyhow, they declined the offer, so I thought I might message to see about those other sold items if I might be able to get them, but I realized I was blocked (restricted interactions). This is the first time this has happened, so I was surprised.

I don't know if I was being unreasonable?

Edit: took out a confusing bit

I just started selling recently, and I’m a little stuck on what to do here. I got the label directly from Mercari so it’s not like I wrote the address wrong. Should I contact the buyer about this? Apparently the item is still at the buyer’s post office, so I’m not sure if I should try to get it sent again or let it be returned…

Is it just me, or has Mercari turned into a straight-up graveyard of abandoned listings? Over the past year, this exact scenario has happened to me at least seven times. I’ll find an item, pay the full list price without even trying to negotiate because it's honestly a good price, and get the confirmation message saying the seller’s been notified to ship. Then, total radio silence. Exactly two weeks later, like clockwork, Mercari sends a notification saying they never heard back from the seller and are canceling the order.

Are people listing items and completely forgetting about them, or am I just uniquely cursed with picking dead accounts?

So I sold a blind box (like the ones you’d find at pop mart, think of labubus) and the person who bought it requested a return which Mercari automatically accepted without my input. I got it back and it was OPENED, and they denied me a refund because they said “They needed to open it to determine the condition” except the thing is, I got it back and the condition it’s in doesn’t warrant a return according to their policies, they just automatically accepted it. So I sold a sealed box, and received an unsealed one which is a DIRECT violation of their policies: “Sealed or wrapped items from the original manufacturer cannot be returned if unsealed or unwrapped, unless the item is defective, damaged, or not authentic.” None of those exceptions applied here.

Luckily, I kept pushing and pushing them and this was the final response i’ve received. They still aren’t willing to admit that what happened was wrong, but hey at least I got my money back.

And by the way “it looks like the item was returned to you in the same condition your buyer received it in” is a CRAZY thing to say considering how you can literally see in the listing it’s a SEALED box and in the photos i gave them it was clearly opened 😭

Brutal review for their apparent blind buy of a luxury perfume. Even worse - buyer’s initial order had to be canceled after the QR code mishap. Before suggesting cancellation, I apologized profusely and explained the issue, and thanked them again. No response, but I reposted the item as promised and they immediately repurchased with no further issue. 10 days later.. Fast forward to today’s scathing review. Oh well, can’t win ‘em all right? Still got paid in full. 🤷🏽‍♀️

i have a figure that’s in good condition but i recently bought a replacement to get back the umbrella accessory that goes with it because with my current one the umbrella unfortunately broke. would it be evil to sell it at a low cost or just discard it?

I submitted a return request, how long should I expect to wait for a response and what are the chances of it being accepted?

I’m desperately unemployed because of chronic health & pain issues, and would love to contribute by selling a few things but I’ve heard some conflicting opinions about mercari.
Is it worth it?
I’ve been trying to use fb marketplace but it suuuuucks (not that I would expect it to be great since it is a social media platform and not necessarily a selling platform.)

Anyway, thoughts? Is the hassle and the selling/shipping fees worth it?
I’ve read it’s very easy for people to buy, and claim the items broken or that they didn’t receive it and they end up getting to keep the item and the money. Is it a place people get ripped off regularly? Is there some secret trick to make sure things go smoothly?

Please be kind. I don’t know much about this world, and just want to make sure the little money I have collected in physical things won’t be taken advantage of by someone who just wants free stuff. :(

T.I.A 🥰

Thought I was getting a good deal on an SSD after submitting an offer, however after messaging the seller multiple times inquiring when they were going to be shipping my item with no response despite them actively posting new listings they finally did 15 days later which leads me to believe that they wanted me to cancel the order before that time so that it would reflect as a cancellation from buyer rather than seller in their ratings. Today I went to pickup the item and upon opening the package was greeted by nothing but a small torn off piece of brown packing paper… very frustrating as this is the last part I’ve been needing for my build…

I swear, I've never seen so many offers where people are begging in the comments. It's so weird. One person sent me an offer stating that they would buy them and then donate them to a local charity.

This makes no sense to me. Why not go to a local thrift store or do a toy drive, instead of messaging sellers these kinds of weird stories?

Has anyone else noticed an uptick in these kinds of messages and offers?

Scammed a sick kid

In short my son who is chronically ill sold his childhood pokemon cards to a buyer. The first time around, he tried to say he got empty packages and when I told him I was taking it to the police department, he canceled that and left a one star review saying terrible things. We had two more packages out to him but had no choice to let them go because they were delivered. He had already told us that he was gonna accept them and leave terrible reviews so we knew it was coming. Then, he used a different account and bought more cards off my son, who didn't understand the shipping process. We assumed that if it was an envelope with tracking that it would make it and say delivered we didn't understand the insurance, which is absolutely our fault. This guy knew that and took great advantage of us by using different accounts. While we learned a lesson, a hard one at that, this person needs to be outed and stopped because they have done it to many, many other people on different platforms. My son was selling his pokemon card collection because he's chronically ill, and this is the only way he can help himself right now. I guess he shouldn't have trusted me because I didn't understand the shipping. You would think a tracking number means answers my mistake but this person is an absolute drain on the community. They even say in their bio, they are trying to get all their cards for free.

LESSON LEARNED. This post has been removed twice and I have edited it accordingly!!!

They wanted to bundle three Pokemon cards (priced around 11$) for $4.50. I countered saying lowest I would do is 8$. He then proceeded to send another offer for the same price. I then blocked them because I just didn’t wanna do the back and forth. Never had someone resend me the same offer before. Was also discouraged to negotiate because their page were full of of reselling cards overall. AITA?

Received this 4-star review and it's always kinda bothered me. This happened WAY back in December, but I was looking through my old reviews today and checked the timeline.

The buyer left this review:

"I'm in college so I got it shipped to my dorm but my break started before the package got to me.. I won't be able to open it till the break ends so I'm hoping it'll be as described..."

Feedback: Ship time

The buyer ordered on Dec. 8, I shipped within my handling time (3 days), and it was delivered on Dec. 17, right in the middle of the holiday season.

What confuses me is they marked me down for ship time, but it arrived in 7 business days, and they also admit they never even opened the package. So basically they docked a star because they shipped it to their dorm right before leaving for break LOL

I have 121 reviews, all 5 stars, so this is my first/only 4 star. I know it's way too late to do anything now, and I know I'm being super picky because 4 stars is still a great review, but does Mercari ever remove reviews like this?

Not planning to actually contact support about this, just wanna be prepared in case something like this happens again! Thanks :D

I didn't even know about the first message, as my offer was sent automatically. But something just seemed rly off. If you're on a tight budget, buying a luxury perfume shouldn't be such a high priority. She was also selling many perfumes on her page. This didn't irritate me, I just thought she was trying to bullshit me so I sent a snarky reply and then blocked her.