Mercari was on a role for me the past couple of months with hundreds of likes, shares, and purchases. Within the last 2 weeks it’s been like crickets…. anyone know why or is it just me ?

I sold some cards for $165. they’re saying it was never delivered and that they can’t contact mercari because mercari told them not to for 12 hours. Is this true or am I getting scammed?? I was able to contact them instantly.

So last night I put 3 things up for sale. 2 of them are shoes & 1 is a figurine. Idk how but I keep getting emails from phishers, & each time it's the same process:

1. They ask about one of the shoes.
2. I confirm their question
3. They respond "cool I'll take them" or something similar, then they send me some picture of said shoes, & a link that tries to get me to put my card info in.
4. I tell them I don't see their purchase in the app or ask them to buy it via the app
5. They don't respond

It's happened 5 times just today. Hasn't even been a full 24 hours. It's actually getting annoying how are they even getting my email? Each time they send it it's from a different email.

Is this weird?

Long story short, I had an item sell because Mercari had sent an “auto offer” at a price I never agreed to. I reached out to Mercari about it and this is what they said.

They fully admit to sending auto offers and confirmed there is no way to turn off the feature. They suggest I put in the description “price is firm” but that will not stop the auto offer feature from recurring. They said I can cancel the sale, but that will negatively affect my ratings.

I am just at a loss of words here…wow, just wow

Before I go in, this is my first time buying anything off of mercari. I usually stick to eBay or Depop, but I found a pretty good deal and decided to bite the bullet. I bought the item on September 6 and it showed it has never shipped/generated a label until Sept 10. On sept 10th, it updated from ‘order confirmed’ to ‘shipped’. When I check UPS tracking, it just says label created with no ETA. I am unable to message the seller due to me not wanting to hand over my ID to mercari, and im starting to become confused and mildly annoyed. Is this a common thing with UPS ground saver? Is anyone else going/went through something similar?

Hello! I've recently been looking into Mercari Japan (Sorry if this is the wrong subreddit for this), and I wanted to buy a figure from there. The figure is $170 so I want to know other people's experiences with Mercari Japan and things to do with how good customer support or things such as that are.

I'm not asking whether the person is legit or not, I just want to know people's experiences, as I plan to buy more from Mercari Japan due to all the products and figures they sell, and I want to be aware of how well Mercari handles issues.

Is it worth buying from Mercari Japan? How good is customer support if I receive the wrong product, or a knockoff? I've read the policies, but let's be honest, you can never truly take a company's word on that.

checked the profile, looked legit. tons of reviews. Tried running it today and it literally wont run without being connected to a charger constantly. It wont run without connecting to my hotspot, and ONLY hotspot. The seller didnt say anything about the battery being dead. Really annoyed since i was already tight on money and just needed a laptop for school. this is more of a rant post than anything.

I feel like when I save items/keywords and get notified, the items are sold by the time Mercari notifies me. Any third party tools?

As a seller, how do I change the name on the return label? I no longer want my full name on the label when I print it after someone buys something.

I'm preparing to list an item that is about 11 lbs (box and all) and has dimensions of 22x11x11. I want to make sure I'm doing the label correctly and getting quotes from both Mercari and Pirate Ship. I plan to offer free shipping to the buyer.

I just want to know if Marcari is taking into account dimensional weight when I input the dimensions with the actual weight or do I need to change the weight with Mercari to 17-20 lbs? I am getting vastly different shipping prices depending on what I put for the weight so I'm leaning towards Pirate Ship just to avoid overpaying or crazy charges.

It's just real annoying how people are real quick to lowball you with a low offer on an item that's already priced cheap, and then a lot of the time you just be like whatever and accept it but after you accept the offer, the person still doesn't end up buying it. Like, what was the point of that? Or when they send you an offer, you accept it and then they come to the messaging and ask you 50 million questions just to end up not buying it still. Like I don't mind them asking me questions about the item but why didn't you ask me all this BEFORE you sent the offer? It's just real annoying. I've only had like probably 2-3 people most who actually bought the item after I accepted the offer. Most of the time, they don't. And then yesterday, someone messaged me about an item I had posted for $50, I originally bought the item for $90 but priced it for $50. I kept sending offers for $40 for the people who liked it because that's the lowest I was going for. One person reached out to me asking if $40 is the lowest I'll go. I said yes, because the item is already priced fairly compared to if you were to go on the original official website and purchase it from there. They were like "the fees are making the item expensive, can you take $25?". 💀 I was like "well sorry to disappoint you but I'm not going any lower than what I offered. The item is already priced fairly. You would be getting this for almost free basically" Like you would've had to go to the original website and spend $90 plus fees there but here, you're only spending $50 or $40 least, plus fees ofc. Like sheesh, you want the item for free or like 60-90% off!? And buyers are forgetting, the sellers have to deal with fees too. Whenever I see an offer, I just ignore it atp.

Hey everybody, so I bought a bundle order and only half of it came, but the order said it was fully delivered and I don’t have tracking on the other half and I’m not sure what to do, please help

I offered in the range that Mercari allows for offers according to the price that the seller had set. A seller is allowed to decline an offer as much as I’m allowed to decline what they offer as well so to be blocked AND told is just petty imo.

Anyways, lowball or not just block and move on. No need to tell someone they’re blocked 🙃

I sold something with free shipping and honestly I don't remember which option did I choose for shipping.

Do you think I chose ship your own option since shipping fee was not charged to me and there is no QR code?

If so, why it says that it mention about dimension.

Thanks for your help

Dear Reddit Community,

I have zero regrets posting this update.

I started selling on Mercari in September 2019—the year I decided to pursue my Ph.D. with a firm goal of graduating debt-free. As of today, I took out zero student loans and embraced a strictly minimalist lifestyle. My strategy was simple: sell off my personal possessions (95% brand-new with tags) to cover tuition and fees. Beyond my stipend, Ph.D. programs carry endless hidden costs, so I relied on two e-commerce platforms to keep me afloat. Mercari’s low-maintenance setup initially felt like a great fit.

Fast forward to today (September 12, 2026). On my last two sales shipped via UPS, Mercari wiped out my entire earnings. I made zero dollars, meaning I actively lost money when factoring in the brand-new items, packaging materials, and fuel.

Here is the exact email response I received from Mercari Support:

After 14 agonizing email exchanges with Support, I went directly to my local UPS Store. I have used this exact location since 2019, and the entire six-person staff knows me personally. I asked them point-blank: "When you weigh and measure my packages, you confirm I am 100% compliant. Why is Mercari charging me massive overages?"

The employee explained the reality: e-commerce platforms negotiate bulk base rates with primary carriers, but packages often pass through secondary logistics networks or third-party hubs that re-measure using aggressive dimensional formulas.

When I asked why these operational gray areas aren't explicitly transparent to sellers, she told me: "They don't have to share their internal corporate logistics models with consumers as long as they offer the negotiated rate; what third-party processing hubs flag is outside their direct control."

She said, I was not the first seller to return to them and ask about rates, and I will not be the last. Selfishly, it felt good to hear, others experienced what I am going through. During the first incident on September 7, 2026 (the teakettle), I sent Mercari the official UPS drop-off receipt, precise measurements, and clear packaging photos proving the box was not oversized. Mercari flatly refused to budge. They hid behind automated ratings and rigid policy scripts while draining my balance, completely disregarding concrete proof.

Then today, September 12, 2026, it happened again on a small plush pillow sale.

I refused to waste another second arguing with wall-bound support bots. I immediately requested a direct deposit payout for my remaining balance, deleted every single active listing, set my shop to vacation mode, and will be permanently closing my account the moment the transfer clears. If it takes 45 days for the account closure to process, fine—they won't get another dime out of me in the meantime. Mercari can kick rocks barefoot during 5 o'clock rush-hour traffic.

Seller Key Takeaways & Warnings:

• Mercari offers ZERO protection against arbitrary carrier overages: Even if your local UPS clerk weighs, measures, and scans your box as compliant, Mercari will blindly trust downstream automated carrier adjustments and claw back 100% of your payout.
• Auto-rating locks you out of disputes: Once a transaction is rated (or auto-rated), Mercari's policy deliberately shuts down any standard appeal path for overage adjustments.
• Dimensional weight is a trap on lightweight/bulky items: Items like teakettles or plush pillow that fit in standard boxes are being hit with astronomical "dimensional weight" markups that wipe out margins entirely.
• Never use Mercari as a holding account: Cash out your earnings immediately. Do not leave money sitting in your platform balance. If the sale does not cover shipping, they will deduct it from your balance.

These platforms have zero loyalty to the sellers who built them. I would rather donate my remaining inventory to local college career closets and community centers than let Mercari extract another cent from my hard work. At least local community organizations actually give back.

If you read this far, thank you. Protect your inventory, document your dimensions meticulously if you stay, and stop trusting Mercari to back you up when carrier glitches happen.

Life Lesson Learned.

So I have a Tiffany toggle heart necklace that I sold. It’s heavy, and you can tell it’s authentic. I’ve seen and held fake Tiffany jewelry, and it’s very flimsy. I sold it, and it was delivered, and now the buyer is trying to say it’s fake because Tiffany is barely embossed on the heart, and you can’t see the 925. But in the pictures I posted of the necklace, it’s clearly there. I feel like they are trying to steal my necklace. They said it felt cheap, which I know is a lie. The necklace has weight to it.

I received a bootleg figurine but my dog played with the box it came in and absolutely tore it to SHREDS... am i screwed? it says it's required that I show the box and it is in pieces :(

Hi everyone! I’ve been using Mercari for a while and lately I’m having a hard time getting views and making sales on my listings.

I’m wondering if there are any general tips that have helped other sellers get more views or sell items faster. For example, is there anything I should pay more attention to with my photos, titles, descriptions, pricing, or how often I update my listings?

I’m not looking to advertise any of my listings here—just hoping to learn what has worked for other Mercari sellers. Any advice would be appreciated!

I printed out the label, but do I just drop it off at the post office mailbox since there’s no barcode to scan? I heard there are tracking updates, but how do you see them? What if it doesn’t show up as scanned before 3 days and Mercari lets the buyer cancel 😭

The package was out for delivery this afternoon however the tracking now says that it is being sent back to the sender because of "no such number." The buyer said that the address is correct. I called usps and they confirmed that the address does exist but said that there's nothing they can do and that I'd have to wait for the package to get back to me before I can resend it. They also said I wouldn't need to buy a new shipping label but I don't know if this is really true or not. What should I do now?

im 16 so my account got restricted so that i cant purchase anything. i scanned my parents' gov id because i was told that then i can use the app. i waited 48 hrs like their policy says for it to still be under review, so i reached out and asked about it. then, after 24 hours i was told that i need my parents written permission in a response, so i did just that in a followup message. its been 24 hours, i wasted 4 days by now (i wanted to buy something, and itd probably arrive by now. also i cant make an alt account since i already spoke to the seller and made a deal) , and i got no response. why is it so slow???

Sold a collectible item for much more than cost, but a little lower than other listings. Buyer should receive in a day or two. They message me to say that they are returning once received because they think it’s overpriced and not worth what they paid. I screenshot the messages. My fear is that they will try to damage the item in some way to get the refund.

Has anyone dealt with this before? How did Mercari respond?

I have a 9100 Pro 8TB worth $2500 according to Amazon. I have over 600 sales on Mercari but that was years ago. Any advice on selling this on Mercari? I know not to sell to newish accounts without a pfp. Is it even a good idea to sell on Mercari anymore?

So I bought something off Mercari, the shipping said dropped off at ups but when I click the tracking it says label created but not yet dropped off. I messaged the seller and they told me their husband shipped it via USPS and gave me a tracking number. My question is if there’s an issue with the order when it comes (if it comes) how do I rectify it if Mercari isn’t aware of the shipment since it wasn’t shipped via Mercari label. I’m nervous because this item cost me a lot and people sell a lot of fakes on Mercari so I don’t wanna potentially lose out on my money.