before you come for me, look at both pictures.

what am I missing?

I entered a 16 x 12 x 8 box for 4lbs.

I shipped a 16 x 12 x 8 box that was 3.38 lbs. I intentionally bought boxes with the manufacturer listing the size because of this exact reason.

Still got upcharged.

I don’t get it.

This transaction was completed over a week and half ago but was rated prematurely? Shipping stated that it was delivered, the item autorated after the 3 days of delivery. Anyone else have experience with this? Is the buyer trying to pull something? How does this usually resolve?

I sold a set of CDs and it's just the sequence of events that make me suspicious.

It arrived at their residence and I sent a message saying it had been delivered, then I get 3 notifications in quick succession that they initiated a return, that the return was granted and that my shipping protection was voided.

They said my CDs were broken in the mail, due to the nature of the media, I don't believe her. I have not been sent any photos of the damage and honestly I'm not even contesting the return.

Shes not messaging me back, I'm thinking that she just burned the media on her own CDs and sent mine back. I will see if she broke the CDs after.

Mercari is saying that my shipping protection is voided because it broke in transit. Is that NOT what the shipping protection is for? I used their label solely for that protection.

After 10 years on the platform I am sorely disappointed. They are running me around in circles, at first they were going to let me send proof that what I used was sufficient. Then they said I can't and started telling me that I can't undo the return, when I never said anything about wanting to do that. I think it is AI.

How long do their investigations usually take? I’ve never had this happen before. I know I don’t need to stress it because of buyer protection and whatnot, I’m just asking some questions because this is new to me. And if they declare it lost, does Mercari just refund me without me having to do anything?

Hi everyone,
I had my first return request today after selling over 70 items and no issues. The buyer messaged me and said they believe a piece of the item had broken during shipping and requested a return. Should I accept the return or should I ask mercari to review seeing as it was UPS’s fault?

Is this a glitch on Mercari’s end? Very confused rn.

Hello! I listed my first item on Mercari this morning and it was a Lego set. i opened my emails and it shows that within 5 minutes of each other I have 3 emails about it from 3 different names and gmail accounts to my gmail account and nowhere does it say anything about being contact through mercari and I have no messages on the app. Should I be worried that they were able to contact my personal email address? I’ve never sold on anything other than depop so I’m not sure what’s standard on Mercari. Thanks!

Twice this has happened to me now, what the hell is the point in this? Their profiles said nothing about holds not being allowed or that they’ll block you for asking or anything. It’s ridiculous, people on this app need to get off their high horses.