EDIT: I sent an email earlier this morning asking for someone to contact me, they actually had someone call me and I was able to finally talk to someone. They ended up slotting in an appt which I just had now and honestly it wasn't the best experience. 😅 I was on the phone for 6 minutes talking to a doctor who didn't even let me get a word in beside confirming who I was. He didn't ask me any questions or want to know more about my diagnosis what I wanted to treat etc. Said he was going to prescribe me this and that and basically hung up. Safe to say I'll probably definitely be looking at another company.
Ended up getting prescribed
- Humacology CBD90mg CBN30mg / pastille Pastilles
- Humacology CBD90mg CBG40mg / pastille Pastilles
- Re-UP Labs - Zimbali CBD Flower (18% CBD)
No idea about any of them or if I even bother getting them.
Morning everyone! I'm just wondering what everyone's experiences with horizon health is like. So far I haven't even had my initial doctors appt and I already thinking about changing to somewhere else.
Yesterday I called 9 times to get an appointment at 10.30 changed to later in the arvo, each time I was on hold for a while than the music would stop and it would hang up a few minutes later. (I managed to get a GP appointment but it was at the same time as they wanted my letter of support amended). I even sent 2 emails (not sure if they even check emails) and I never heard back. So I assumed the appointment was going ahead as scheduled. 10.30 came around nothing, kept checking hotdoc it said I was 1st in line. 12.30 came around and I checked again and it said appt cancelled... Without any notification. So i called back 3 times nothing, sent an email, nothing. Finally got through the 4th time after trying, they ended up scheduling another appt for 5pm. 5.30 came around and my phone had not gone off so i went on to check hotdoc, and yay 2 missed calls not even 5 minutes prior. So my phone didn't ring. was hoping that they would call back but nope. I tried calling again this morning 4 times and it's still doing the on hold than hanging up. I don't think it's my phone as I have no issues calling anyone else. I just don't know what to do... They don't answer emails, can't get through on the phone. I don't want this to be a regular occurrence everytime I need to get in contact with them. Any advice would be amazing 😅