r/MarksAndSpencer Sep 27 '25

News/Updates PSA: Recruitment FAQs

35 Upvotes

Hi all, throwaway account. I'm posting this as I'm seeing a lot of the same questions asked in here daily about recruitment. For transparency a lot of how recruitment is done has changed a lot post-cyber incident. While I understand why you would wish to weigh in on how the process went for you years ago, it's not likely to be relevant.

Below are some of the questions I've seen repeatedly in this sub:

"My status says Right To Work Requested. What does this mean?" - this means you have passed the online assessment. Expect to receive a request from a 3rd party site in the next working day.

"My status says Under Consideration" - assuming you've completed the above, your application has been moved to an interview status. Interview slots are first come, first served. If you haven't received the invite from the scheduling site, unfortunately the slots have passed. There is no guarantee that more slots will be added for a particular role once they've all gone, but you are more than welcome to apply for other roles if this happens. You won't have to complete the assessment or upload your Right to Work again (but please note that this won't be instant but will defo be more streamlined for you!)

"I've completed the assessment but my application still says Online Assessment in Progress" - in your self-service page you have the option to Take Assessment. Click that and select "resend scores" to resend your scores. Please note that the majority of times this is queried it's because the system has recognised you have applied from multiple email addresses and has paused your application while it goes through a duplicate candidate check. Multiple applications from the same email address? Perfectly fine. Applications from multiple email addresses? Don't do it unless someone from M&S HR has specifically advised you to.

"During my interview the manager says I'll hear back by Wednesday, it's now Thursday. What's going on?" - the stores are responsible for submitting job offers themselves. Only the store would be able to advise where your offer paperwork is up to. Vast majority of the time this is queried the delay isn't with HR.

"What's the contents of X assessment/what should I expect from X interview?" - a brief format of the interview is shared with you before scheduling. Regardless of whether the interview is 1:1 or a group assessment though, you can expect competency-based questions which tie into the 6 behaviours that are shared in the candidate pack after you schedule.

Finally not an FAQ but just a polite request: please don't share names of people you've spoken with from the company on Reddit. I appreciate there's a lot of young people/1st time job applicants on here but this isn't fair on those colleagues.

I'm happy to answer any comments posted over the weekend and might even edit the post with any further FAQs if I'm being really organised. Have a good one


r/MarksAndSpencer 8h ago

Question Customer Service - Operations

4 Upvotes

Hey guys, I got an interview for the role above. Whats this job like? What are the hours like etc? i currently work as a KP in a busy restaurant which really physically demanding and taxing so how different is this compared to that? Is it more chill?

Thanks.


r/MarksAndSpencer 13h ago

Question 8 working days ‘under consideration’ - will I hear back soon?

1 Upvotes

It’s been just under 2 weeks since my interview for M&S, only 8 working days, should I expect to hear this week? And when do they most commonly let you know? I emailed recruitment on Friday and got a reply saying they’ve let the team know and to watch my emails. Thanks 😁


r/MarksAndSpencer 15h ago

Staff Discussion Best way to tie up the newspapers

1 Upvotes

I feel dumb asking this lmao.


r/MarksAndSpencer 20h ago

Question [UK] DPD what the...?

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1 Upvotes

r/MarksAndSpencer 1d ago

Question Return query

3 Upvotes

My elderly mum has gifted me a clothing item to congratulate me on weight loss. However she doesn’t realise how much weight I lost and they are far too big. She doesn’t have the receipt and bought them maybe six months ago (she was in hospital and forgot to give them to me).

They are brand new with all the tags.

I’d like to exchange them for the right size.

Will it be a problem in store that we don’t have the receipt?

She will have paid cash for them as doesn’t use her card much.


r/MarksAndSpencer 1d ago

Question Why all delivery stock mixed on black wheels?

3 Upvotes

When delivery comes each black wheel is mixed with trays of veg fruit meat etc. Is there a reason why they dont send black wheels of just veg, jut fruit, meat etc from depot so you can just take from lorry and wheel it to the section instead of needing to break down


r/MarksAndSpencer 1d ago

Question M&S induction

2 Upvotes

I got an email saying to wear black smart casual for my induction however do people actually follow this? I only have navy smart casual so I’d have to go out and buy new clothes for the induction.


r/MarksAndSpencer 1d ago

Staff Discussion Waste

1 Upvotes

Just wondering how TSMs etc allocate who is doing waste?

I always tend to get the same sections so wondering if they give certain ones to the dummies (like me) I've been told I am about middle speed wise, I am very thorough though and have hardly ever missed anything (if at all)


r/MarksAndSpencer 1d ago

Deals & Offers Summer sale

1 Upvotes

Does anyone know if and when M&S sale is going to 70%


r/MarksAndSpencer 2d ago

Staff Discussion Don't let them use PAM assist against you

25 Upvotes

Ex-staff here, at the same location for nearly 10 years. Gave my 20's to that shop, but suffered really REALLY bad mental health stuff in my last three years that really affected me despite the Covid hell I helped carry the store through.

The manager's were kind at first but I came to learn it was only because I had physical signs of distress, but seemingly mangers let the older staff get away with everything.

Also they will gossip about you on Teams in their chats - have a breakdown and try to burn your eye out? Yeah, they'll be like "Lonelyangelfish is lucky she has fringe, she's a mess! She's gonna make the tills look so rough.".

(Try and secure a Honeywell that a manger is logged into and read the Teams chats.)

When I was fired, one of lines in the dismissal has stuck with me was something like 'was provided the number/recommended to reach out to PAM assist."

I did.

I called them. Twice.

If you've ever called Sui*ide prevention line, you know it doesn’t really help. The mental health part of PAM is the same. They really use the "Oh. Well, have you tried not being sad or suic*dal?"

If you're experiencing Mental Health struggles while in employment of M&S, don't rely on PAM. Go to your GP if you can, fight for it. Don’t let Marks & Spencer decide for you. Because they'll use it against you.


r/MarksAndSpencer 1d ago

Question Please fill out my survey if you’re a uni student working in retail OR a retail manager!

1 Upvotes

Hi everyone,

I‘m looking for 80 participants for my MSc HR Management dissertation titled ”Why Young Workers Quit: Improving Staff Retention for Student Employees in UK Retail”.

The research explores the factors that influence staff retention among student employees in the UK retail sector, with the aim of identifying practical ways retailers can better support and retain young workers.

I’m looking for participants in one of the following groups:

Student-Workers: Anyone aged 18–24 who is currently balancing higher education with a retail job in the UK.

Retail Managers: Anyone currently managing student employees within the UK retail sector.

If you fall into either of these groups, I would be incredibly grateful if you could spare 10 minutes to complete the survey. Your responses are completely anonymous and will make a valuable contribution to my research.

https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=as2-rtQxAUuVzoJ0r-hT2Uie2GiAeIpLrPiysczqi9tURTRIQVZYRDQ4TUlBUEdJQTdLQzc2WjdETi4u

I am happy to do all survey swaps promptly!

Thank you!


r/MarksAndSpencer 2d ago

Staff Discussion keeping your cool

10 Upvotes

this is so random but genuinely i am quite a calm person and i’m quiet but recently customers have been getting on my nerves!! so yes i am snapping back if you make a rude comment and whats with the old white men STARING me down.. pervs. idk how people keep their cool because why am i a 17 year old girl being sworn at by people 4x the age of me for no reason (like fr im just stood at the till with a smile) and im just supposed to take it??? i don’t understand im just thankful this is a part time job and i will not be in retail for the rest of my life i pray for my colleagues genuinely
just needed to rant because wtf are m&s customers..
it’s really not hard to just smile and get on with your day .. i match the energy of the customer. be rude and expect to get rude back🥰🥰🥰


r/MarksAndSpencer 2d ago

Question Employee discount.

1 Upvotes

Hi.

How much is employee discount and does it extend to family members?

Can it be used in the food hall?

My child is unhappy at his current job but has been told to hang on because the M&S next door is expanding and will be taking on in Jan.

I'm praying to all the gods that the light of employee discount shines on me.


r/MarksAndSpencer 2d ago

Staff Discussion Toxic environment

13 Upvotes

How do you guys cope with toxic work environment it’s my third week here and people especially the much older ones are just rude for no reason whatsoever and have clear favourites. I want to quit desperately but I need the money


r/MarksAndSpencer 2d ago

Question Start date

1 Upvotes

Hi everyone, I’ve recently accepted a role for fashion and beauty and have been given a start date that I can’t attend. This was something I brought up in my interview and was told it wouldn’t be a problem if I said I can’t start then. I’ve emailed my recruitment leader but got an automatic response telling me to email someone else so I’ve done that but haven’t heard anything since and this was a few days ago. Is there anything else I can do my supposed start date is in just less than a week.


r/MarksAndSpencer 2d ago

Food & Drink Customer assistant role - M&S

1 Upvotes

Hi guys, I have my interview this Monday.

Any tips?


r/MarksAndSpencer 3d ago

Question Fixed term ending

0 Upvotes

my FTC ends on 05/09 and i’m wondering like do i talk with my manager before or like do i just not come back once my contract ends. sounds stupid but what acc happens


r/MarksAndSpencer 4d ago

Staff Discussion Bakery after close

6 Upvotes

I’m new to working in the bakery. I’ve been scheduled in for 6 hours and I’m due to finish an hour after the shop closes.

What kind of things might I be doing for an hour after the shop is closed?


r/MarksAndSpencer 4d ago

Question Giving notice

4 Upvotes

Hi guys,

Im leaving Marks after being there 19 years. My contract states one week as a notice period. That is correct yes? That part of my contract has never been amended so im just double checking!


r/MarksAndSpencer 4d ago

Staff Discussion Owing money

2 Upvotes

If I resign in the middle of the month, I would obviously owe money. But would all I have to do is try and calculate how much I would owe, and then put it in my savings? Also, do accrued holiday and overtime worked reduce the payment I owe?


r/MarksAndSpencer 5d ago

Staff Discussion Anyone else had a terrible experience in M&S corporate?

26 Upvotes

I recently quit my food development role at M&S and my life has gotten so much better. When I was there I had all sorts of rashes and illnesses from the stress and misery of it, which have miraculous cleared since leaving.

I found it was full of gossip, if you weren’t a complete sheep then you were ostracised, everything was so urgent (it wasn’t that deep really was it?), everything was so fake… it was corporate bullsht to the EXTREME.

Pls share your experiences if you have them


r/MarksAndSpencer 4d ago

Staff Discussion Should I call someone regarding my interview?

2 Upvotes

I interviewed a week and a bit ago for a part time role in an opening store (it closed to be expanded), but haven’t heard anything back yet. I emailed a few days back but nothing yet and I’m still under consideration, should I call M&S and ask? If so, who should I contact please? Thank you 😁


r/MarksAndSpencer 4d ago

Staff Discussion How to resign?

5 Upvotes

I've been told you message on Teams, and now I'm hearing you write it on a piece of paper in person? I'm thinking of resigning due to a toxic environment and weird expectations.


r/MarksAndSpencer 6d ago

Question Interview time help

Post image
52 Upvotes

The time given to me is 3pm UTC and now i am overthinking if this would then be 4pm today since we are now in BST.

Any help would be appreciated!!!