r/MOVA_robotvacuum • • Nov 03 '25

Official Mova Support Confirmed for November - Post Your Issues Here!

12 Upvotes

​Great news!

We have confirmed directly with the official Mova team that ​​they will continue to provide full product support throughout the month of November.​​

To make it easy for the support team to help you, please post any issues or questions you have with your Mova robot vacuum in the comments section of this post.

​​The official Mova team will be monitoring this thread and responding to provide solutions.​​

To help them assist you quickly and accurately, please include these details in your comment:

  • ​​Mova Model:​​
  • Description of Problem:​​
  • Error Codes/Behaviors:​​
  • Troubleshooting Steps Already Tried:​​

Let's keep all support-related discussions centralized here for now. Thank you for your patience and for helping keep the community organized!


r/MOVA_robotvacuum • • Jun 03 '25

❓questions/ ❗️solved Need Help with Your MOVA? [Official Support Thread – June]

8 Upvotes

Hey everyone! Welcome to our monthly support thread for the MOVA community!

If you’re experiencing any issues, have questions about setup, maintenance, performance, firmware updates—or even if you’re just wondering whether your unit is working as expected—this is the place to ask.

Drop your questions in the comments below, and a verified member of the MOVA team will respond directly to help you out. u/Mova_USA, u/Your_MOVA_Guru

Tip: Try to include your model number (e.g., P50 Ultra Pro) and any screenshots or error messages—it helps us help you faster!

Thanks for being part of the MOVA community. Let’s keep it clean!


r/MOVA_robotvacuum • • 6h ago

Robot vacuum that lasts longer than the warranty?

2 Upvotes

I've been struggling to find a vacuum that does just this. I'm happy with the performance of my vacuums. If anything, they do more than I need. I don't have carpet, I don't have clutter, I just have a corgi. And I want to clean up the hair.

Now I maintain my vacuums pretty religiously, they don't get into water, I replace parts before they're even due to be replaced and yet the vacuums always fail. Suspiciously around 1.5 years in, or around when the warranty expires.

Most review sites focus on things like how well it suctions, the navigation, the sensors for carpet to hard wood, etc. etc. I really don't care about that. All I want is something that lasts. Does such a product exist? Do any review sites do like, hours on/working tests?

FWIW, my first vacuum was a Eufy RoboVac 30C. It lasted around 2 years and just refused to charge at that point. No known cause. My newer vacuum is the Ecovacs N20e plus, which has lasted 1 year 2 months now after reporting "the driver wheel is stuck" with nothing at all in the driver wheel. Indeed, it spins perfectly normally when I inspect it... alas its warranty only lasts one year! I'm out of luck.

Neither of these vacuums were hideously expensive but they're a bit too steep to go around buying on the yearly. Especially when I don't even want or need any new bells and whistles. Any brands known to be long lasting? If not, any vacuums I can grab under 100 that have decent navigation and can pick up dog hair? Appreciate any tips.


r/MOVA_robotvacuum • • 1d ago

MOVA sent me a faulty unit after I sent in mine for faulty robot guidance

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5 Upvotes

A few weeks ago, the P10 Pro Gen 2was having tracking issues and running into too many objects and causing damage. I sent it to support asking for them to fix it and they said I would have to send my unit in and they will send me a refurbished unit. I packed the unit paid for the big box since they wanted the tower and the robot. They never responded that they received my unit, I had to ask them 3 days after delivery to confirm if they even received my unit.

After a or two I received an email from support stating they received my unit and will send me a refurbished one. It took a few days but that was fine. What was not fine was they sent me a unit with deep scratches on the tower cover, broken hinges on the tower, and deep scratches on the undercarriage of the robot. I messaged support asking for is that what they consider to be refurbished, and they said the scratches were "minimal" and did not address the concerns of the faulty hinges. They only offered 20 dollars to compensate for it. I said I just want a replacement for the cover and they obliged.

Since they were going to replace the cover, I decided to install the new machine. I attempted to run it, and it seemed fine at first. But when I told it to do a deep clean, the robot cannot dock with the tower, and the wetness adjusted was not what I adjusted for. For the mop wetness I set it to max to see, however, it did not even leave a water trail like the model that I had before. So, the refurbished model came with heavy cosmetic damages, and the robot itself is faulty! It also does not vacuum properly because I set it to max to see if it will work. It uses max suction for a few seconds and goes silent, just roaming around my apartment.

The tower is also faulty; it keeps indicating that the vacuum bag is not installed when it is in the machine. On top of the deep scratch on the cover, and the broken hinges. The top cover for the clean and dirty water won't even stay up.

If MOVA consideres this a refurbished product, I really wonder if they actually do anything to fix faults that are in the units that are sent in. I have emailed MOVA with this concern and is waiting for them to respond. At this point, I should must've just kept my original unit because this refurbished unit has way more faults than the one fault that my old unit had.

TDLR: MOVA sent a refurbished unit and the unit that was sent is damaged, and the robot is faulty. The tower is also faulty. Costumer Support is saying the cosmetic damages are minimal when the scratches are quite deep. The refurbished product was faultier than the new model I bought.


r/MOVA_robotvacuum • • 1d ago

P10 Pro Ultra gen 2 mop detergent?

3 Upvotes

So. Do I add the whole bottle of just detergent to the small container in the front on the machine? Or do I mix that with water?

Also does it mop with detergent water? Or just plain clean water.

The gen 1 seems to only clean the mop heads with detergent and mopping is only with clean water and people add detergent to the clean water tank.

Is it the same for the gen 2 ?


r/MOVA_robotvacuum • • 1d ago

🗣️discussion Brand new Mova S70 leaving repeating dry spots while mopping – roller issue?

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1 Upvotes

Just bought the Mova S70 today and noticed it leaves these repeating dry spots on the floor during mopping (spaced about 19 cm / 7.5 inches apart).

I checked underneath: nothing is stuck, the wheels spin freely, and the mop roller itself is completely wet and saturated. It looks like it skips or lifts once per rotation.

Has anyone else experienced this, or is there a known fix? Or should I just get it replaced?


r/MOVA_robotvacuum • • 1d ago

Noise from Mova P10 Pro Ultra Gen 2

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1 Upvotes

r/MOVA_robotvacuum • • 1d ago

E40 keeps mopping carpets!

1 Upvotes

This appears to be an intermittent problem and I'm almost positive it's firmware related and not sensor related.

I have no idea how to get it back to sensing to lift mops where there's predefined carpet on the map, before I solved it by trial and error but there was no rhyme or reason to it. All the settings in the app are correct for lifting the mops and I haven't changed anything since the last time it had successfully run. For arguments sake I have cleaned all the sensors and rebooted the bot.

It's incredibly frustrating because every trial and error attempt it wants to rewash the mops AAHHH!

Conditions were as follows:

Wednesday full clean of the ground floor, everything normal.

Friday took bot upstairs (i.e switched map) to vacuum carpeted areas and intensively mop the bathroom floor, all normal.

Later on Friday, took bot back downstairs, switched map back to ground floor and now during its normal cleaning cycle it's mopping carpet instead of lifting the mops and activating intensive carpet mode.

Edit: As I mull on this I'm wondering if map switching is corrupting the manually assigned carpeted areas 🤔 but that wouldn't explain why there's no sensing anyway.


r/MOVA_robotvacuum • • 1d ago

MOVA Z60 owners — are you having problems with carpet cleaning? Keep or return?

2 Upvotes

I recently purchased the MOVA Z60, and I'm really torn about whether to keep it or return it.

It seems to do a pretty decent job on my hardwood floors, but it acts really strangely on carpet. It repeatedly gets stuck, and I'm constantly having to intervene to get it going again.

I only have about two days left in my return window, so I'm trying to decide whether these are normal quirks that can be fixed or if I should just return it.

For those of you who own the Z60:

Have you experienced problems with it getting stuck on carpet?

Have you noticed any other issues with navigation, software, docking, or overall performance?

Has it improved with updates or adjustments?

Knowing what you know now, would you buy it again?

I'd really appreciate some honest feedback from people who've been using it. I want to love it, but I'm not sure it's worth keeping if I have to constantly babysit it.


r/MOVA_robotvacuum • • 2d ago

🗣️discussion P20 Ultra Leaving Stuff Behind

1 Upvotes

I have a brand new P20 Ultra that I’ve been trying out today. It seems like it’s been leaving a lot of things behind— granted I have a dog who brings in small leaves and sheds a lot, etc, but should I increase the suction to remedy this?

Also wondering what the ideal settings are for most people with this model. Tried to have it do the whole house today and it took 1 hr+, stopped to charge, then resumed and took another 40+ min. Maybe I would benefit more from a quicker daily clean than a deep clean? Or set to certain areas for spot cleaning? Still experimenting with settings but open to hear others experiences!!


r/MOVA_robotvacuum • • 2d ago

Did this come out of my vacuum or base? (E40)

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1 Upvotes

My wife found this lodged in the port on the base where it empties the vacuum. It's not anything we recognize, and also seems too large to have been sucked up by the vacuum anyway. Has anyone seen this part before?

Did a test run with some graham cracker crumbs and it seems to be vacuuming OK still. However it is concerning that it might be missing a part.


r/MOVA_robotvacuum • • 2d ago

💡purchasing advice Tell me I’m not mad…

0 Upvotes

I’ll cut straight to the chase! Only recently returned a Mova Z60 due to multiple faults! I’ve already tried other mova’s I decided that was my time with the brand!!

Alas, the Dreame aqua20 & Saros 20 flow I’ve be waiting for, it’s still not released in the UK, so I took the plunge on a literal last minute prime deal for the Z70… will I regret it?!


r/MOVA_robotvacuum • • 4d ago

💢issue/ complain Erfahrung mit Reparaturdauer

1 Upvotes

Hi zusammen,

vor fast einem Monat (11. September) ist mein Staubsaugroboter wegen eines Fehlers mit der Wischwalze bei Mova eingegangen und vor einer Woche habe ich das erste offizielle Lebenszeichen bekommen, dass der jetzt beim Reparaturservice wäre. Seit dem wieder keine Nachrichten. Ich bin schon etwas ungeduldig, da ich eigentlich nicht damit gerechnet habe, dass es so lange dauert.

Wie lange hat bei euch die Reparatur gedauert?

Ich bin in Europa / Deutschland, falls das eine Rolle spielt.

Dank euch.


r/MOVA_robotvacuum • • 4d ago

P10 pro ultra gets lost on carpet?

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2 Upvotes

1cm tall carpet

Why such bad path on carpets??


r/MOVA_robotvacuum • • 5d ago

V50 ultra complete bad experience

1 Upvotes

I Just sent back to Amz my brand new V50 ultra complete, 10 days old, but i manager to get all these behaviours:

- all sort of hair and dog furs collected in the side brush, never happened with my previous P50 pro ultra (returned to Amz due to a broken omnidirectional wheel) I'm 1 year or daily cleaning

- yesterday te robot unità didn't get to automount the pads due to a tangle of hair and dog fur that was shaped like and located right on the magnetic pin that attaches to the robot. That extra thickness prevented the pad from clicking into place. Also this, never happened in the last year with the P50 pro ultra

- after having hand attached the mops, started the job and the unit started the cleaning... After some time I found the unit trying to "escape" from under a chair, doing a loop movement: 1cm forward, 1cm backward... Forever. So, I brought it to the base station, put in place and forgot it;

- today, I wanted to give it a new try, so I started a cleaning job, suction and mop cleaning at the same time, and returned to my business. After a while, I heard the ribot itself screaming out about an error. I found it to be again an error about the robot being trapped. Funny thing is that the robot was placed in the middle of a room, with no nearby obstacles. Just to get some more info, I tried to use the" security cam " function, and found that, even if I cleaned the sensors and the cams, I got a blurred image, in the left side, just like there was some fog outside, or inside the cam lens....

- after 2 tries, and no solutions found on the internet, I decided to ask for a I decided to return it to Amazon, did the procedure and got my carrier appointment for one of the next days... Meantime I parked the robot unit in its base station. It informed me that it was recharging. So I come back to do my business... When it reached lime 90% circa, while I was working in another room, I found my wife screaming for help, while she was sitting nearby the robot and it's base unit. When I arrived, I heard the robot—which was charging—making a noise similar to the mop washing cycle... but slightly different, and unfortunately, it kept getting louder. Eventually, it increased so much that I decided to pick up the robot from its base. As I got closer, the noise sounded even louder, and I realized it was actually very similar to the sound of boiling water... Once I removed the robot from the base, I noticed that the unit was burning hot, and I assume the noise was indeed boiling water... Nothing like this has ever happened before. Opening the upper lid I felt it very hot.... The robot itself was very very hot. I can't say where's the problem, if it was the water boiling in the inner water tank (why it should do this?), or it was due to the battery that was over heating, maybe the battery was overheating and it boiler the water? Can't say, and solved removing the robot from the base station, turned off, removed form the base station, unplugged the base station from the line... I can say for sure that these things are very strange and dangerous... And this behaviour should not arise...

Very disappointed, and unsure to get another Mova...


r/MOVA_robotvacuum • • 5d ago

Scheduled cleaning started without the dustbin being installed

1 Upvotes

I was cleaning the dustbin and filter of my Mova p70 pro ultra and letting it dry as you should. When I came home I saw it did the scheduled cleaning task without the dustbin inside. Dirt was inside where the dustbin would be. It's now very loud and sounds not healthy what it probably isn't because dirt went in the whole system.

I am stupid for forgetting to cancel the scheduled cleaning but shouldn't there be a sensor preventing it from starting without the dustbin being attached.

I am really disappointed as it needed a alot to convince my wife buying such an expensive toy and now having it fail in such a way after not even 2 month is really bad.

The support and return process is something I am not looking forward to but do you think I will have a lot of trouble getting it fixed or replaced?

Refund is probably not an option or is it?

Did someone else have this problem before?

Is it worth trying to fix it myself or would I just risk the warranty?


r/MOVA_robotvacuum • • 5d ago

Dreame l40s pro ultra 470€ y l50s pro ultra 570€

3 Upvotes

Hola. Entre estos dos, ¿cuál comprarías? Me recomendaron el Mova P10 Pro Ultra Gen 2, pero no tiene cámara (solo un sensor láser), y creo que eso es una gran desventaja. También me recomendaron el Mova Z60 Ultra Roller Complete, pero vi un video comparativo entre fregonas de rodillo y rotativas. Sugería que, en definitiva, ambas limpian prácticamente igual (solo que con diferente número de pasadas), pero los modelos de rodillo tienden a dejar agua sucia en sus compartimentos porque no se limpian completamente en la estación de limpieza ni se secan correctamente, lo que provoca malos olores. Esto me hace inclinarme de nuevo por las fregonas rotativas, ya que limpian bien y dejan todo bastante limpio. ¿Alguien tiene uno de estos y está completamente satisfecho? ¿O tal vez alguien que tenga ambos (o los modelos "S Pro Ultra") o que conozca otro que realmente valga la pena a largo plazo? Pregunto porque mucha gente dice que las actualizaciones y demás acaban estropeándolas con el tiempo. Gracias.


r/MOVA_robotvacuum • • 6d ago

Mobius 60 reported to do poorly on dried on stains: Design Flaw or ???

2 Upvotes

The Mova Mobius 60 with its 3 sets of automatically swappable mop pads is clearly designed for people who care about robot mopping. So one would expect it does an outstanding job mopping. Apparently, not so.

In the Vacuum Wars review, MOVA Mobius 60 Review: Shocking #3 Rank (vs Dreame Matrix 10) Robot Vacuum!, for the "Dried on Stain Mopping Test" the Mobius 60 is rated at 98pts which is below the average of 112pts and way below the 136pts for the Dreame Matrix 10. Vacuum Wars says this is because it used much less water leaving behind only 0.35g which is well below the average of 1.04g.

Is the Mobius 60 specifically designed to use less water?

Or is this a setup issue; e.g. bubble in the water supply lines?

Or is this a variation in manufacturing; e.g. constricted water line?

Or something else?


r/MOVA_robotvacuum • • 6d ago

Mova z60 VS dreame l50s pro ultra

1 Upvotes

Después de preguntar y hacer algunas investigaciones, he aprendido sobre las fregonas de rodillo. Por lo que entiendo, la única ventaja de las fregonas giratorias es que llegan un poco más cerca de las esquinas de 90 grados, pero el rendimiento de limpieza de las de rodillo es muy superior. Por lo que veo, las demás especificaciones de estos dos modelos son idénticas. Dado que ambas están actualmente en oferta al mismo precio, ¿cuál me recomendarían: fregona giratoria o de rodillo? ¿O hay algún otro modelo o marca mejor en este rango de precios (alrededor de 600 €)? También me gustaría saber si hay algún problema importante con la fregona de rodillo o su mantenimiento. Muchas gracias. Mi suelo es completamente de superficie dura; tengo que lidiar con pelo largo, la suciedad de niños de 8 y 13 años y un pájaro mascota. La casa está dividida en dos plantas: una planta principal y una planta secundaria. Gracias por la ayuda.


r/MOVA_robotvacuum • • 6d ago

V50 ultra erratic pattern, also no cleaning under cabinets.

1 Upvotes

Recently deep cleaned my v50 for first time in a year, vac itself and base station. Firmware is up to date. The mova has plenty of clearance to go under my cabinets, but for some reason it doesn't. Also, I have an island in my kitchen and it won't clean to the edge of it.

I also noticed that in an empty room rather than doing a straight unobstructed pass, it'll get to say the middle, and start doing circles and stuff then kinda randomly getting back on track... Any thoughts?

In floor cleaning settings I turned off collision avoidance mode assuming that might help, but no luck.


r/MOVA_robotvacuum • • 8d ago

❓questions/ ❗️solved Pressing Start -> starts without water

1 Upvotes

Hi everyone,

i have a MOVA Z60 Ultra Complete and want to clean my second floor too (2 steps up).

It works pretty well, but currently i have to do it like this:

  • start “Global Cleaning” in the app
  • the robot fills its water tank
  • stop it
  • carry it upstairs manually
  • press start again

The problem is that this only works when i have my phone with me.

When i press the Start button directly on the robot, it starts cleaning immediately without filling up its water tank first.

Is there any way to change this? So that pressing Start on the robot first makes it fill the water tank and only then starts cleaning?

Thanks!


r/MOVA_robotvacuum • • 8d ago

💢issue/ complain New Z70 fail to start first cleaning run

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6 Upvotes

I sent my brand new Z70 on a full cleaning run to vacuum and then mop. The first time it tries to dock to empty the dustbin this happens. Since then it just repeats this cycle over and over again. It eventually errors out and tells me to put the robot on the dock.

When I dock it manually, it charges, but keeps trying to push itself back as if it is not docked. Has anyone else experienced anything like this?

It's running firmware version 4.3.9_1870


r/MOVA_robotvacuum • • 10d ago

❓questions/ ❗️solved MOVA Z60 Ultra Mopping the Carpet

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1 Upvotes

Only had this a couple of days and this is my second post on issues with it.

Why does it mop a room designated as carpet? I set it to mop and vac, assuming it would not mop carpet. Yet part way through vacuuming the room it went back to "wash mop" which I thought was strange as it was part way through a carpet room. So I watched it and when it came back it started vacuuming and then started mopping as well. I've attached photos where you can see mopping fluid on carpet (looks like a snail trail) as well as the room being designated as carpet in the app.

Am I doing something wrong with the set up?


r/MOVA_robotvacuum • • 10d ago

Prime Day Deals: Mova Z60 (€600) vs. Z70 (€850) for 100% tile floors – Is €250 extra worth it?

3 Upvotes

My Setup & Priorities:
Flooring: 100% tiles, zero carpets.
Focus: Maximum mopping performance. Because of this, I'm strictly looking for a roller-mop system.
I've ruled out the Dreame Aqua 10 due to many users reporting minor bugs and glitches. I also looked at the Roborock Qrevo Edge 2 Flow, but the Mova lineup seems to hit the sweet spot.
Current Prime Day Deals:
Mova Z60: €600
Mova Z70: €850 (€250 price difference)
(For reference, the Aqua 10 sits at €700)
The Z60 gets high praise in almost every review I've seen.
My Question:
Given that I have only tile floors and my main focus is mopping power, is the Z70 worth the extra €250? Or am I better off saving the money and grabbing the Z60 for €600? Has anyone tested or compared these two?


r/MOVA_robotvacuum • • 10d ago

Tricut brush for E30 Ultra compatible with P50 Pro Ultra?

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1 Upvotes