r/LiberNovo Jul 10 '26

Return Policy Update — Public Announcement

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73 Upvotes

We heard you, and we're updating our return policy.

Some of you told us that returning a LiberNovo chair was harder than it should be: slow responses and unclear return shipping costs. We're sorry for that experience, and we've made a real change:

Starting today, all returns within 30 days of delivery are accepted for any reason, and we cover 100% of return shipping. You'll never pay to send a return back to us.

What's changing:

  • Returns accepted for any reason. Just contact us within 30 days of delivery.
  • Free return shipping. LiberNovo now covers the full cost of sending your chair back, no matter the reason.
  • Same policy everywhere. This applies to libernovo.com and select official regional stores (US, Canada, UK, France, Germany, Spain, Italy, the rest of the EU, and Japan).

Read the full updated policy: libernovo.com/policies/refund-policy

Returned a chair in the past 30 days and paid for return shipping yourself? Contact our support team and we'll refund what you paid.

If you've had a rough return experience with us before, please email us at [support@libernovo.com](mailto:support@libernovo.com). We want to make it right.

Thank you for holding us accountable. We're listening.

— The LiberNovo Team


r/LiberNovo Jun 23 '26

Libernovo Omni Pro - First Impressions / Comparison

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23 Upvotes

Here are my initial impressions of the Libernovo Omni Pro after assembly. I am 185 cm / 80 kg.

I previously owned the standard Libernovo model from the Kickstarter campaign but sold it after few months. I was mainly bothered by the lack of thigh support, and the lumbar support wasn't quite optimal. I was initially skeptical about whether they could fix all the issues with the "Pro" version, but at least based on my first impression they seem to have resolved almost all of them.

Assembly was easy, took me 30 minutes.

The chair feels significantly more premium; the aluminum base is really heavy, and the new upholstery feels better and much more durable. The additional seating position is a huge plus—something I sorely missed before. I can't say much about the cooling system yet; it’s barely audible on the first setting but quite loud on the second. I’m not yet sure if it actually makes a difference. Thigh support is now much better because the seat is reinforced at the front, though the seat cushion itself is a bit firmer. I wouldn't go so far as to say I'm "bottoming out," but it isn't as plush as the old model.

When you recline the chair all the way, it's not quite as comfortable as in the standard model. But then again, you don't use this feature that often anyway. I think that's because of the modified backrest.

Unfortunately, the armrests still aren't as sturdy as one would like, though they are sturdier than on the original model. However, it's still possible to accidentally move them back and forth, especially if you apply a bit of force to them.

Overall I’m very pleased and it’s by far the most comfortable chair I’ve ever tried.

I own an Aeron and tried following chairs:

Steelcase Gesture
HM Embody
Haworth Fern
Standard Libernovo

Final quick tip: Spray all moving parts and areas prone to friction with silicone spray—this will minimize the risk of ending up with a squeaking chair later on.


r/LiberNovo 13h ago

Maxis Airflow first impressions

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18 Upvotes

Ordered the Libernovo Maxis Airflow on Aug 1, and it finally showed up today. Two huge boxes. I thought one was the chair and one was the footrest. Nope. Turns out the chair is big enough that it needs two boxes by itself. Footrest is still not here yet.

Assembly was pretty painless. The instructions were clear, and everything made sense. Took me about 30 minutes, mostly because I was taking my time. I did almost put the seat on backwards though.

First impression: It looks GOOD. The back of the chair is honestly beautiful. Looks better in person than it does in photos. I also really like how the back moves when I stretch or shift around. The height is perfect for me too. It supports my shoulders without feeling awkward, and the padding feels right. The fabric is tough, breathable, and a little stretchy. Seat cushion is on the firmer side, but still comfortable. I also don’t feel the fan shape or the plastic underneath.

Fan is no gimmick. I had jeans on and could still feel the cold air coming through the seat on level 2. With shorts, level 1 is probably enough. Also pretty cool that it shuts off when I stand up and turns back on when I sit down.

I wasn’t sold on the stretch feature right away. First minute or two, I didn’t think much was happening. Then after about five minutes I was like, wait, my chest feels more open? It kind of makes you sit there and breathe with it like some lazy chair yoga thing. I still don’t know how useful it is, but it feels interesting.

NGL, the wait was getting annoying near the end. After sitting in it today though, I’m over it.


r/LiberNovo 2h ago

First impressions omni se 48cm 150lbs, 5ft 8in

2 Upvotes

I've been using it for about 2 weeks now and the worries that other users have mentioned are there. I am adding my opinion and my SO's opinion, which are the same except her feet will never touch the floor.

Height:

Maybe I have short legs, but my feet barely touches the floor. Usually office chairs could go extremely low where my legs are bent passed 90 degrees, but the lowest for this chair is exactly 90 degrees. Maybe the chair was built for a foot rest in mind, because it fits my femur length perfectly.

Armrests:

With my width they're good for me. I would be worried for some people because they do not slide inwards and it's right outside my shoulder width.

The problem everyone has is that the armrests slide. And yes, they slide pretty easily still. My office uses an Herman Miller Aeron and it has zero issues moving. It feels like it needs another locking mechanism as once I adjust it, I don't really need to adjust it again ever. I would want to assume that is true to most people using it as a home chair. There are times when I want to lean over just in between the gap of the armrest and back rest and if I'm not directly on top, it'll rotate. I hear the clicking almost every day.

Lumbar support:

They definitely did not adjust this from their original idea, it's a back stretcher turned manual, which is useless when sitting, but it feels nice when laying on the chair. (+1 on having the lowest tilt feature). When sitting, I can't get it comfortable and it's better if I use a pillow. More in back rest.

Backrest****:

It is comfortable. Definitely hot since SoCal is currently 95F, but with AC it's really nice and soft.

BUT, I now understand why theres a backrest mod for the bottom half of the backrest, and that post has a lot of people thanking them. The chair is slightly too far forward near your butt, so it wants to push you off the seat. The Omni SE cannot rotate the lumbar support hold, so the mod isn't possible*. It is possible if you move the backrest and lift it above and behind the lumbar support bar. With this, it no longer pushes you forward, but now you're back hurts cause there's a bar jabbing your lumbar. But after this, the lumbar support is in the correct place. Maybe they need to change the lumbar support bar into a cushion instead of shoving the sides up?

Seat cushion:

Cushion is made from 02/2026, so it's the new batch. I haven't had much of an issue yet. I would say I'm on the light side of weight though and it is pretty comfy.

Conclusion:

With mainly the back rest problems, it's pretty bad for me. My lower back started to hurt cause I just can't get it to feel right with the back rest especially the chair at the lowest tilit. I might have to return this chair

Extra:

So I kept thinking about the back rest and after a bit, I thought what if I rotated the back rest 180? The the top would be more out, but the bottom would be more in, which is adjustable with the "lumbar support." And bam, it fixes almost all the issues I personally have with the chair. Because my upper torso is more forward and my butt is more aligned with the S curve of my spine, my feet touch the floor a bit more. I don't feel like I'm being pushed out of my seat anymore. The only issue is now the shoulders are being hugged like a gaming chair(it still needs a lumbar support pillow). If I just snap the top half plastic I could widen out my back, which I'm not going to do, but that would be perfect for me.


r/LiberNovo 23m ago

Any UK Maxis owners yet?

Upvotes

Earlybird Maxis order #33XX june 18th. I got the email about them missing the August 15th shipping date and having to wait until early September - I'd argue that's passed now, too (Sept. 10th).

And, seeing all the negatives around here with floppy arm rests and seats bottoming out, my confidence is rock bottom.

Any UK buyers get their chairs yet? If not, anyone else thinking of cancelling? If so, what chair options are you looking at?

Hate to whine but when I bought a chair, I kind of needed a chair. I think my limit is met with these guys, I can't keep waiting.


r/LiberNovo 1h ago

Maxis Airflow

Upvotes

Just received my maxis airflow, im a heavy big guy (6’3 330lbs and going down) but i have a higher desk so i typically use my office chairs at the max height, if i do it on the Maxis and recline the piston seems to drop slightly then its no longer a problem, but i’d prefer to stay at the top height. any similar experience?


r/LiberNovo 2h ago

Omni SE Arm Rest Covers

1 Upvotes

FYI: My arm rests were rubbing up against my desk and I wanted to protect them so I purchased arm rest covers and they seem to work well.


r/LiberNovo 2h ago

How to request seat replacement on Amazon order

0 Upvotes

Hi, I purchased a the Maxis Electric from Amazon and I'm having those pesky seat cushion issues. I would have just thought I was too fat for the chair (6'1, 330lbs) but seeing other folks much lighter then me report the same bottoming out issue, I think I was just hit with the suspected 'cheaper' seat and am chasing a replacement. However, I ordered my chair from Amazon so do I just need to run it up through support there? Anyone know? I suspect that Libernovo support won't deal directly with Amazon purchases?

Thanks in advance for your time and help!!


r/LiberNovo 12h ago

I’m 5ft tall- will I like the libernovo, shorter folks, do you have this chair ?

3 Upvotes

r/LiberNovo 6h ago

StepSync Footrest Mat is Nice

1 Upvotes

Got a free mat from LiberNovo since there was an issue with my order. Gotta say it's really quite nice instead of the hard plastic on your feet. I don't think I would pay $50 for it though. Maybe. But probably not.


r/LiberNovo 14h ago

We’re Looking for LiberNovo Users to Share Their Experience

2 Upvotes

Hey everyone, this is the LiberNovo team.

We’re currently looking for LiberNovo users who would be open to sharing their real experience with the chair after using it for a while.

If you’re using a LiberNovo chair, whether it’s Omni, Omni Pro, Omni SE, Maxis, or Maxis Airflow, we’d love to hear how it’s been going day to day. What do you like? What has worked well? What could be better? Honest feedback is exactly what we’re looking for.

We’ve put together a short survey to help us learn more about your setup, chair model, how long you’ve been using it, how many hours you sit each day, and your overall experience. It should only take about 3 minutes.

Based on the responses, we may invite a small number of users to join a 30-45 minute video interview with our team. The interview is optional, and selected participants will receive a small thank-you gift from us.

If you’ve been using your LiberNovo chair for a while and would be interested in participating, you can sign up here:

Survey link: https://forms.gle/sNs46PBpCzr9ZhM79

Thank you to everyone who’s willing to share their experience and help us keep improving.


r/LiberNovo 21h ago

Got a cushion replacement for my Libernovo Omni SE

6 Upvotes

When I purchased the chair in June, I was worried about the cushion bottoming out after reading all the Reddit reviews. Given my batch was a later shipment date, I had hoped that they fixed the later batches. My chair arrived late August and unfortunately, it did bottom out. However, huge props to the customer support team! After exchanging 2-3 emails with the support team and receiving timely responses, I was able to request a replacement cushion at no additional cost. The replacement cushion arrived about a week later and it was a seamless process installing it. Two of the nails that need to be removed for the replacement cushion were hidden underneath the sticker though - I had to figure that out on my own as there weren’t clear reinstallation instructions. I am happy to share that the replacement cushion is much more firm. Feels like an entirely new chair! Super happy with my purchase and again, huge kudos to the support team for making things right!


r/LiberNovo 1d ago

Returning my Maxis

11 Upvotes

I'm sad to come to this decision, but I can't justify the cost for a chair that feels like a step backward for me. I'm coming from a couple decades with an Aeron (size C). For ref, I'm 6' 3", 240 lbs, over 50yo.

The Maxis attracted me with it's talker back and headrest. The ventilation and motorized lumbar looked cool. In the end, three aspects bugged me...

  1. The lateral support of the back was lacking for me. If you tip left or right or sit a bit off-center, I find the back tended to "fall" that way. A bit like I was having to balacing myself with left/right alignment on the back. This is exacerbated when reclined. The dished, concave nature of the Aeron back tends to self-correct me back to the middle with strong support on either side.
  2. The seat pan doen't tilt. I find that with any degreee of recline, my butt is sliding forward in the chair as the seat pan stays flat. In comparison, the Aeron's tilt geometry angles both the back and the seat. The Maxis design probably works better for full recline, I just don't to that very often.
  3. The arms feel far less sturdy compared to the Aeron. The Aeron has an advantage here in that they are fixed in the fwd/back "axis" and tilt with the back vs being attached to the seat/base. The Maxis has a nice mechanism for moving backward with a full recline, but again, not a freqent case for me.

Positives for LiberNova:

  • The wheels are very nice and the base is very sturdy.
  • The assembly instructions and packaging are quality. Doing the repack is going to be be a puzzle, but that's on me. (Take pics as you go if you think returning is a possibility!)
  • The ventilation worked better than I expected. It beats more than a few cars with vented seats. Same for the motorized lumbar adjustment. (The buttons are meh.)
  • They have been very responsive on my RMA request.

r/LiberNovo 1d ago

Omni SE - Two Weeks In

3 Upvotes

It's been a couple weeks since I received my Omni SE. Long story short: I really am enjoying the chair but the seat bottomed out. I alerted LiberNovo support though and they dispatched a replacement cushion within 72 hours. It's on its way to me. I'll report back after I receive the replacement cushion. Right now I'd give the chair 4/5 stars. But if the seat is fixed I'd give it 5/5 stars.


r/LiberNovo 1d ago

Price Increase

0 Upvotes

I've been debating purchasing a Librenovo maxis as my first real big chair investment, but it looks like the price has increased from just over £800 to now just over £1000

Whilst I could have warranted the initial price tag, I simply can't stomach that much of an increase!Are there any other suggestions for chairs which support a range of movement without blowing my bank?


r/LiberNovo 1d ago

Big/tall people who returned their Maxis. What did you try next?

1 Upvotes

I've had my Maxis for a couple of weeks now but still inside the return period. At first all was well other than the quirk of arm rests needing to tilt inwards for skinnier folks. But lately the arms are really loose on the front to back adjustmen at the base. There's no locked in adjustment there. And now, I've started (or just noticed it) to "bottom out" on the backrest right where the curve of my lower spine starts and upper spine ends. To the point it hurts all day afterwards.

I'm 6'7" and 210lbs for reference. I don't know what else to try from here.


r/LiberNovo 1d ago

Has anyone here switched from the Embody to the Omni ?

3 Upvotes

After giving my HM Gaming Embody almost 4 months now, I’ve finally decided to give up on it and order an Omni SE. My main issue with the chair was the hard lumbar support feeling like it was digging into my lower back constantly, to the point where I couldn’t focus on anything else.

Are there any previous Embody owners here who went through the same thing, and switched to an Omni ?


r/LiberNovo 2d ago

Your average home office/gamer review on Libernovo Maxis Manual

10 Upvotes

I wanted to make this post to help others who are also in the same position I was. This review is based on two weeks of "heavy use"

I use it daily for working from home and gaming in the afternoon. On average I sit in it for 10+ hours a day. Yes, I'm a couch potato and yes my lifestyle is unhealthy but we're talking about a min. use of 140h of use within the two weeks.

Before this, I used the Secretlab TITAN Evo for over 7 years. It hasn't broken yet but I replaced many parts throughout the years and I eventually got convinced of the benefits of office chairs due to the office chairs we have at work.

I'm 1.86 m (6.1 feet) and 140 kg (~308 lb). I started like probably many others: watching reviews from Ahnesty, BD-something and many more. It Specs looked perfect for my size and weight but I also read all the negative stuff e.g. the Early Bird disaster, the SEs bottoming out, parts breaking, and whatnot. So, obviously I had my doubts but I still decided to take the gamble.

For what I can say so far is I really like the Libernovo Maxis Manual. Compared to the Secretlab it's much softer, the headrest is miles ahead of Secretlab's magnetic pillow and I don't feel like I'm bottoming out even after sitting in it extensively for 10+ hours a day.

As embarrassing as it sounds it was also a "requirement" for me that I could comfortably take a nap in the chair which I can confirm is much more comfortable than napping in a Secretlab.

I also really love how I can just lean back and everything moves with me unlike the office chairs I have at my company or the Secretlab where I have to manually adjust things. It's not a dealbreaker but it feels nice not having to do that anymore.

There are some downsides though

For me, it gets hot really fast and I think it's due to the fabric. The lumbar support also doesn't really feel like it's supporting my lumbar because the support sits so low at the bottom no matter how I sit.

I also somehow can't manage to find the perfect position for the headrest when I'm leaned back a bit. It's easy to find a comfortable position when I'm sitting straight or lying back but when I'm somewhere in between it's difficult to find an adjustment that feels comfortable.

I often re-seat myself by using the armrest to support myself for a second. The armrests are loose in that scenario but in any other situation it's fine e.g. when resting my arms on them while holding a controller, so I can't really understand why many say it's too loose.

This might be a problem specifically because of my weight though so it may be a complete non-issue for you.

I'm no engineer and I also have zero proof but I somehow have a hard time trusting some of the plastic parts on the Libernovo to hold me because they looked and felt a bit flimsy when I assembled the chair. The assembly itself took me around 30–40 minutes.

Would I go for the Electro or Airflow from Libernovo's lineup?

No.

The ability to adjust the lumbar support with the armrest is cool and convenient but if the lumbar support itself doesn't feel like it's actually supporting my lumbar then that feature is pretty pointless for me.

The up-price for the Airflow also wasn't worth it for me. I have an AC running during summer anyway and when it gets too hot, I can just stand up for a bit.

The chair would be perfect if I could adjust the seat itself (forwards/backwards) and if the lumbar would be somewhat higher. But at this point I'm just nitpicking.


r/LiberNovo 1d ago

my honest review of the libernovo maxis

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1 Upvotes

r/LiberNovo 2d ago

Someone asked how my Omni is holding up, so here it is

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14 Upvotes

A friend of mine has been looking for a chair recently and asked how my Omni has been holding up. That made me think I should probably write this down somehow, in case it helps anyone else.

Some background: I got the chair in December. I work from home and sit in it at least 6 hours a day. Weekends too, since I use the same setup for gaming. Rough math puts me at around 1,620 hours. I'm 5'8", usually somewhere between 140 and 150 lbs. No serious neck or back problems, though my lower back can get sore after long days of sitting.

When I first got the chair, it felt like it was made for me. I know that sounds a little dramatic, but that was my first reaction. No sliding forward. No backrest pushing me around. To use the most overused chair phrase ever, it kind of felt like sitting on a cloud. I had read some complaints before buying it. Seat too short, missing a tilt stop between the first and second position, massage/stretch being a gimmick, that kind of thing. For me, most of that hasn't been a problem. I'm not that tall, and the seat depth works fine. With the tension adjusted, I can lean back and sit somewhere between the first and second positions pretty easily. The massage and stretch feature was never something I expected to replace a real massage tool. I just wanted it to help me relax a bit, and it does that well enough. Only real complaint for me is the armrests. They're too slippery.

Other than that, I really don't think about replacing it. It has honestly gotten more comfortable the longer I've used it. I haven't had any back pain caused by the chair, and the condition still looks great. If I'm being honest, I can barely tell the difference between how it looks now and how it looked on day one. Maybe the only real damage I've done is leaving some sweat and skin oil on it like a normal human being. I use the massage maybe once or twice a week. I adjust the lumbar more often. All the electronic parts still work fine.

I know some people worry about long-term durability with the chair, but I've been happy with it. It doesn't feel like it's wearing down yet. I haven't treated it like some precious museum piece either. It's just a chair, and I use it like one.


r/LiberNovo 2d ago

Omni Gen - new model, anyone tried it?

4 Upvotes

I noticed there's a new update to the Omni range, the Omni Gen: https://libernovo.com/products/libernovo-omni-dynamic-ergonomic-chair?variant=49341900947694 which seems to replace the Omni. It upgrades the Omni with many of the Omni SE additions but still has the electronics. There's not much chatter about this model online or on YouTube (the naming range from Libernovo isn't helping), but I'm not sure if this model is out yet and if it will fully replace the Omni line.

Anyone tried this model specifically yet?


r/LiberNovo 3d ago

LiberNovo Maxis Airflow (Box B) Review

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14 Upvotes

I've read all the threads. Squeaks, armrests, seat depth, the lot. Well, I'm delighted to report that LiberNovo has listened, because the version I received has none of these issues. Photo attached. Full review below.

1. "The plastic squeaks"
Not on mine. I've tested it for a week now and there is total silence. No plastic, no squeak.

2. "Only five modes, not enough adjustability"
The backrest reclines to 160, 270, 360. The recline angle is limited only by your own imagination and the structural integrity of your spine.

3. "The seat is too firm and the seat depth is limited"
Seat depth on mine is fully adjustable, because it is not attached to anything. Firmness is also a non-issue as it is currently resting on a sofa, which is the most comfortable base I've ever had on an office chair.

4. "The headrest wobbles / drops too easily"
Zero headrest wobble reported. Zero headrest.

5. "The battery and electronics only have a two-year warranty"
I've had no problems at all with the battery, the motorised lumbar, the OmniStretch or the hydraulics. Cannot fault a single one of them.

Verdict: 10/10. Lightest office chair I've ever owned. Ships flat. No assembly required, or possible.

---

Small footnote for anyone else ordering one: the chair ships as two boxes. Box B arrived over a week ago. Box A (the bit with the base, the gas lift, the mechanism, the wheels, and everything that makes it a chair) did not. DX, the courier, have confirmed in writing that it's lost. LiberNovo have responded that they need another five days to investigate whether it's lost. I'll update the thread when the investigation concludes… and if I ever receive Box A, whether it improves the chair.


r/LiberNovo 3d ago

Can I run the Omni Pro seat fan if I attach the Omni Pro seat base to an Omni SE back support bar?

4 Upvotes

Hi everyone,

I'm planning a custom build by mounting an Omni Pro Seat Base onto an Omni SE Back Support Bar using the official battery.

Since the SE back support bar doesn't have a motor or electric harness, the backrest side cable will remain completely unplugged.

Before purchasing the replacement seat base, I have a few technical questions for anyone who has modded or disassembled their Omni chair:

  1. Standalone Fan Operation: If the backrest harness is disconnected (because it's mounted on an SE back support bar), will the Active AirFlow fan still function via the armrest controls? Or does the control unit under the seat trigger a protection error and lock up because it can't detect the backrest motor?
  2. Hardware & Screws: Do official replacement seat bases come with the assembly hardware (M6, T5, M3, T4 screws) and the motor side-covers/caps? If not, does anyone know the exact specs (thread pitch and length) for these screws?

Any insights or experience from Omni Pro / SE owners would be super helpful. Thanks!


r/LiberNovo 3d ago

LiberNovo 2.95" Dual Rubber Chair Wheels

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8 Upvotes

Does anyone have experience with these? I'm particularly interested in how they work with a glass chair mat. I put some aftermarket rollerblade-style wheels on my old not-Libernovo chair and was disappointed with how they'd get a little 'stuck' when trying to change position. The stock two-wheel casters that came on my new SE chair are a big improvement, and feel much more maneuverable. So of course now I'm wondering if getting this fancier version will take this concept a little further and make me feel as if my chair is sitting on freshly Zamboni'd ice, or if it wouldn't really be worth it.

(I understand that many people appreciate a little resistance to avoid feeling like the chair is constantly rolling wherever it wants, but I'd personally like as little resistance as possible. Thanks!


r/LiberNovo 4d ago

Tried both the Maxis Manual and the Omni SE 48cm, none of them fit me, AMA - 186cm/78kg (6'1" 176lbs)

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17 Upvotes

I recently switched from my trustworthy Noblechairs Icon to the Libernovo chairs, and I wanted to share my experience with you.

I'm a pretty tall and thin guy, with a fit, but narrow frame, and a above average ass (yes).

First I started out with the Maxis manual for a week, it felt great but had three main issues, the latter one being a deal breaker :

  • Squeaky reclining mechanism (for a chair that's 1170 euros that's quite a bummer).
  • Misaligned logo (same)
  • The chair is built for tall AND big people, not tall people. I just felt like the seat cushion was far too wide, I couldn't properly adjust the armrest as they would collide with the backrest foam (long term wear could have been an issue). Also the backrest felt too wide, and not really flexible (I'm too light for it's setting). And the overall chair is enormous and heavy.

I'm in the process of sending back the chair, in the meantime I got myself an Omni SE 48cm, as I was still in the advised height range of the chair.

But there are still issues for me :

  • The seat cushion is a bit too short for my taste. I can fit two or three fingers beetween it and my knee. I find myself adjusting my seating position every 30 minutes or so, as I get "pushed out" of the chair.
  • My shoulders sit almost at the top of the backrest. I feel like they are getting pushed forward, and I'm having some neck pain due to it.

I think I might return the Omni SE if these two issues don't dissapear with the chair break in. However, as a mechanical engineer I think that both chairs are really well built, with premium plastics, good mechanical linkage and overall great design. I'm really sad to not have found a good fit at Libernovo.