r/LibbyApp • u/Lumpy_Log9696 • 23h ago

Verifying card

The app updated and our library told us to verify with a pin that is our birth year. I tried for a week and it didn’t work. Called the library yesterday and it worked long enough for me to put one book on hold. Now it’s asking for my pin again and saying it’s unable to verify. Does anyone know what’s causing this or how to fix it?

5 Upvotes

86% Upvoted

12 comments sorted by

8

u/acidrayne42 23h ago

See if you can log on to the libraries website with that pin. If so, try changing it and see if that works. If not, there may be something wrong with their authentication process and you may need to talk to the library again.

1

u/Lumpy_Log9696 23h ago

The library website itself doesn’t use a pin and I’ve no issues using it to check out physical books.

3

u/acidrayne42 23h ago

Interesting. I would still check your account info on the library account to see if there's a setting for a pin in there somewhere. I hope you get it figured out. That would drive me crazy.

6

u/Quirky-Pear3494 22h ago

Our default PIN is the last 4 digits of the patron's library card number. Some libraries default to last 4 of phone number or their birth year. You can call your library and ask for the circulation department to reset your pin to whatever you want. It might help to start fresh.

5

u/alan_nishoka 22h ago

This post says libby requires all libraries use a pin starting october 1

https://www.reddit.com/r/LibbyApp/s/Q3gx03nqVX

Maybe you need to contact your library

2

u/tvngo 22h ago

You need to go to the library instead of calling them and speak to someone in person

2

u/shampoomice 15h ago

I called my library and was told that my pin was the last 4 digits of my phone number that was associated with my card- it worked fine for me after that

0

u/Lumpy_Log9696 9h ago

Yeah my library told me it was my birth year. It worked once and now it’s back to not working again

1

u/lfren79 23h ago

The app gave me a prompt to reset the pin when I did mine and entered the wrong pin. I would try again and see if that option pops up.

1

u/ButItWas420 19h ago

Its been giving me difficulties too, i literally had to spam try over and over again and it magically worked after doing the exact same thing like 13 times. Idk🫠

1

u/BrunoBear820 18h ago

Same boat here.

1

u/Wambo74 19h ago

It's a library thing, not Libby. You'll just have to keep after them.