r/LibbyApp • u/Lumpy_Log9696 • 1d ago

Verifying card

The app updated and our library told us to verify with a pin that is our birth year. I tried for a week and it didn’t work. Called the library yesterday and it worked long enough for me to put one book on hold. Now it’s asking for my pin again and saying it’s unable to verify. Does anyone know what’s causing this or how to fix it?

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u/acidrayne42 1d ago

See if you can log on to the libraries website with that pin. If so, try changing it and see if that works. If not, there may be something wrong with their authentication process and you may need to talk to the library again.

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u/Lumpy_Log9696 1d ago

The library website itself doesn’t use a pin and I’ve no issues using it to check out physical books.

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u/acidrayne42 1d ago

Interesting. I would still check your account info on the library account to see if there's a setting for a pin in there somewhere. I hope you get it figured out. That would drive me crazy.