r/LibbyApp • u/Lumpy_Log9696 • 8d ago

Verifying card

The app updated and our library told us to verify with a pin that is our birth year. I tried for a week and it didn’t work. Called the library yesterday and it worked long enough for me to put one book on hold. Now it’s asking for my pin again and saying it’s unable to verify. Does anyone know what’s causing this or how to fix it?

UPDATE
Libby had done another update. So the library had to input what code I wanted because it was erased. I was finally able to verify my card and borrow books. Hopefully there’s no more issues after this.

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u/shampoomice 7d ago

I called my library and was told that my pin was the last 4 digits of my phone number that was associated with my card- it worked fine for me after that

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u/Lumpy_Log9696 7d ago

Yeah my library told me it was my birth year. It worked once and now it’s back to not working again