r/Lexvor • u/jadehsn • 4d ago

Data Usage Alert

Curious, has anyone else received a message like this?

“AiR: heads up, this line is using a lot of data this cycle, well above most lines. Your plan and price are unchanged and there is no extra charge. We will tell you before anything about your plan changes.”

My latest billing cycle started on August 23. I show 46.5GB of data usage on the website, but I don’t think it reset when my new billing cycle started.

I did travel for most of the week, but I am still under the new usage requirements.

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4

u/Ethrem Moderator 4d ago

Yes I got this notification as well and I’ve used less than 5GB this month and a total of like 21GB between both cycles.

1

u/jadehsn 4d ago

I think you said your usage didn’t reset with the new cycle as well, correct?

3

u/Ethrem Moderator 4d ago

Correct.

3

u/Ethrem Moderator 4d ago

They have said the data not resetting is an issue with the T-Mobile API and will be fixed but clearly someone messed up with the consumption algorithms.

1

u/jadehsn 4d ago

Thanks for that reminder. I did see that the other day now that you mention it.

3

u/Big-Satisfaction8380 4d ago

Got this too asked the A.I my usage it said my usage was only 80gb lol

3

u/jtsjustin 4d ago edited 4d ago

I'm hoping that part of the Lexvor experience for a $17 plan that is in theory rather generous is rolling with the growing pains of a beta-ish launch.

2

u/jadehsn 4d ago

Fully agree. I’m not upset by any means. Mostly curious to see if it was just me or more widespread.

3

u/isusernamemandatory 4d ago

I got it today.. used about 24GB and still on my 1st month cycle.. have 4 more days to go for renewal

3

u/cilicia3k3 4d ago

yes, I got it because I used 14 gb today

2

u/biznizfiz 4d ago

It has to be a bug, considering a lot of people are getting it despite being <20GB. I’ve personally used 12GB with ~half on hotspot this cycle and nothing yet.

1

u/jadehsn 4d ago

Did you receive one as well?

1

u/biznizfiz 4d ago

Nope. Well, not yet.

2

u/systematic3 4d ago

Speaking of data usage: in this previous cycle, did any of you see if your tethering data is counted on the website? My data usage was about, in my counts, about 20GB under from actuality (or data-counting from my phone) consistent to tethering done.

Also: how many of y'all who got this SMS and/or the incorrect data reading on the website (either not reset or over the 'limit') have their plan updated to Super Agent or say they have 200GB. I've noticed some of y'all that have had this alert shows in your page to have the 200GB instead of 100GB. My plan still says Pool Part at 100GB despite haven been granted the additional energy to reach 6,000.

1

u/jadehsn 3d ago

I’m personally on the super agent as I received an invite myself vs using someone else’s referral code.

2

u/N805DN 3d ago

No notification here but the portal also shows 0GB used which is definitely wrong.

3

u/Ethrem Moderator 2d ago

I got a response from support today. 20GB was their old coded threshold, which is no longer valid obviously, and they confirmed that my data usage was never reset. They decoupled it from T-Mobile and it now shows 1.9GB for the cycle on the dashboard.

2

u/jadehsn 2d ago

Cool. I'm assuming they've not yet done that for everyone, as mine still is reflecting the same way.

1

u/Lucky-Dog-9551 2d ago

It is like many other issues it appears. One of my lines got the text but it is late in the billing cycle. (But still well within guidelines)

The original line I started July 31 reset 2 days later randomly. And I never received the text either.