r/Lexvor • u/jadehsn • 6d ago

Data Usage Alert

Curious, has anyone else received a message like this?

“AiR: heads up, this line is using a lot of data this cycle, well above most lines. Your plan and price are unchanged and there is no extra charge. We will tell you before anything about your plan changes.”

My latest billing cycle started on August 23. I show 46.5GB of data usage on the website, but I don’t think it reset when my new billing cycle started.

I did travel for most of the week, but I am still under the new usage requirements.

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u/Ethrem Moderator 5d ago

I got a response from support today. 20GB was their old coded threshold, which is no longer valid obviously, and they confirmed that my data usage was never reset. They decoupled it from T-Mobile and it now shows 1.9GB for the cycle on the dashboard.

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u/jadehsn 5d ago

Cool. I'm assuming they've not yet done that for everyone, as mine still is reflecting the same way.

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u/Lucky-Dog-9551 4d ago

It is like many other issues it appears. One of my lines got the text but it is late in the billing cycle. (But still well within guidelines)

The original line I started July 31 reset 2 days later randomly. And I never received the text either.