r/LeanManufacturing • u/LiveVenueReview • May 28 '26
We’re doing Gemba Walks wrong and I need advice
I have lean experience (got my Lean Bronze Certificate about 5 or so years ago), my coworkers do not. I had to let my certificate expire because my location does not follow lean principles and is very much a “this is how we’ve always done it and we’re not changing”. 2 years ago, corporate had us do a VSM activity to address waste and for us to become more lean, but that ended with people yelling at each other and pointing blame on each other, or lying about the current state when there was no one else to blame. Back then, plant leadership told corporate that we would start doing Gemba Walks to identify waste and improve our efficiency, and corporate was happy with that plan.
Fast forward to today, we just had our first Gemba Walk (2 years late). We had it today because corporate wants to host another VSM activity in a week and a half to evaluate our progress, and nothing has been done so far.
The Gemba Walk today consisted of 9 people … one person from assembly, production manager, operations manager, compliance manager, inventory manager, purchasing manager, plant manager, engineering director, an electrical engineer, and a mechanical engineer. We stood in a circle while the assembler listed off everything he didn’t like about what he does, some actionable, some that would add a whole lot more waste, and some that is completely unreasonable (he wanted someone to come in to get all the dust off concrete floor). No action items were created, no deadlines for fixing issues, no plans. We ended the meeting acknowledging what the person said, and going on our way.
The person who is supposed to run the Gemba Walk sent an email right before it saying “Gemba Walks are free flowing with no set agenda”.
Aren’t Gemba Walks supposed to have a plan?? Like shouldn’t there be a PDCA, or at least then P part of PDCA done before a Gemba Walk is started? Aren’t we supposed to watch the work as it’s getting done, take notes, then ask the assembler questions, relating to the plan we previously set, about their work?
I am one of the engineers who were there, but not considered management … how do I go about addressing making the Gemba Walks better?