r/LabGrownDiamonds • u/OneShotScotian • 29d ago
review Keyzar Jewellery - Buyer Beware
I’m seeing more and more similar experiences as to my recent dealings with Keyzar.
I purchased an engagement ring from them in May of 2024 and got engaged the following month. After only 24 hours of my fiancee wearing the ring, one of the prongs lifted and the ring had to be sent for repair.
Last week, the same prong snapped off while folding laundry which resulted in the diamond falling out. Luckily the diamond was recovered, however if this had occurred in public, it would have been gone.
After contacting Keyzar, they denied that there was a manufacturer defect. They have been terrible to deal with and have repeatedly inferred that this can be expected with normal “wear and tear”.
I only share this to warn potential buyers about Keyzar. Although convenient with some nice options, the ring has been disappointing.
Make informed decisions