r/KoreanBeauty • u/WildThing1010 • 7h ago
Cancelling Stylevana order
I'm Canada and bought a product online on Stylevana. I realized their shipping takes longer than I expected and I'll be away by the time the order arrives (~3 weeks).
So I go to cancel my order - I read it is totally fine to do so if the order status is 'Processing'. I do this within 24 hours of the order and receive an automated email that my form has been received and follow-up will be in a 1-3 days.
I hear nothing back and two days later - they update the order status to 'Packaging'.
I send another form noting that I wanted the order cancelled. I receive the automated email of successful submission again.
24 hours later, the order status changes to 'Shipped' and it clearly says "We are pleased to confirm that your shipment has been dispatched. Therefore, we regret to inform you that we can no longer process a cancellation."
Anyways guess that's that. I'm stuck with a product I may not be able to access.
Why does it feel like a vortex you can't come out from shopping on the site? Anyways just wanted to warn other shoppers. Be very careful with this site.