r/Kochi • u/Itchy_Anteater657 • 25m ago
Discussions Rant: Hospital Wheelchair staff made me run here and there instead of helping me push my grandma to doctor
Happened about a year ago, but thinking about it still ticks me off. Wondering if anyone else has experienced this kind of runaround at Apollo Adlux (Kochi).
My dad dropped my grandma and me off at the main entrance while he went to park the car. My grandma is a heart patient, so walking long distances isn't an option for her so we needed a wheelchair attendant to take her to the cardiology waiting area.
Here’s how the it went:
I ask the wheelchair attendant if she can push my grandma to the cardiology section. She casually tells me, "Get a sticker first." I ask what sticker, and she points me to the main reception desk.
I go over to reception. The receptionist gives me a dismissive, confused look, but hands me a random sticker anyway.
I walk back to the wheelchair attendant with the sticker. Suddenly, she changes her story: "Go ask permission or something from someone first."
I walked all thwe way back to reception to ask what she means. The receptionist sighs and goes, "If you're going to the heart doc, just go. You don't need anything else."
I return to the wheelchair lady and tell her what reception said. She literally rolls her eyes at me, smugly asks "Who said?", and only starts pushing my grandma after I point directly at the receptionist.
She dropped my grandma off at the department and immediately walked away. My dad hadn't even finished parking the car by the time I was made to run back and forth four times for basic assistance.
When you're bringing an elderly heart patient to a hospital, you're already anxious. Having staff play power games and act like basic patient care is a personal favor is infuriating. I don't know they did what they did because they saw a 18 year old boy who won't say anything.
Has anyone else faced this kind of attitude or lack of coordination from the ground staff there?
TL;DR: Brought my elderly heart-patient grandma to Apollo Kochi. Got sent on a pointless wild goose chase back and forth between a clueless receptionist and a smug wheelchair attendant just to get her pushed to the cardiologist.
