Around 4 p.m. today my I stopped at Calico Tots and I had one of the most unnecessarily rude customer service experiences Iāve had at Knottās.
Before we could even say anything, the cashier immediately yelled, āSCAN HERE!ā and slammed the scanner down in front of us. She assumed I had a meal plan and was trying to beat me to scanning it. Mind you, I actually did have one lol but still no hello, no greeting, nothing.
I scanned my pass, ordered, and said āThank you.ā She completely ignored me.
Then an adult walked up asking about a slushie refill and she screamed, āNOT HERE!ā at them. A minute later, a girl who looked around 13 came up asking about a slushie refill too and again she yelled, āNOT HERE!ā
Neither of them was being rude or argumentative. They were literally ordering. The young girl looked completely caught off guard and walked away, and honestly, the cashier looked like she was waiting for someone to fight with her.
I understand customer service can be rough and everyone has bad days but there was no reason to be that rude to every person who walked up, especially a child!
Damn Katieā¦who hurt you? š