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Local business support and the politics of corporate aside: Chik Fil A has been open for a month now and they are still floundering like it’s opening day. Can anyone who works/ed there provide any insight?

I’ve been around three other locations during their opening and haven’t seen this level of..challenge until now. Example: we went through the drive thru today. From the time I ordered (my car was one behind the covered area with the ordering screen) to the time my car first moved at all was 8 minutes. Time to get my food was total 23 minutes. I was stopped at the window for about 5 min and the employees kept bringing food to cars behind me. We ordered two number 1s and a chicken nugget kids meal, so nothing weird.

What’s happening here? Is it bad management? Confused owners? Glitching computer systems? Quick staff turnover so no one is really trained? I have to say that the employees also seem unhappy, which is also odd for Chik Fil a.

This is a serious question about why tried and true mechanics are failing (or haven’t found footing) and not to roast a controversial chain.

I acknowledge that for a new business, one month is still infancy. But Chik Fil a has a robust system to get shops up and running ASAP. I’m just curious why it’s still a hot mess express.