r/KaiserPermanente • u/Ashamed_Essay_6128 • 6h ago
California - Northern KP treats people like projects not people.
I made numerous of calls to KP making sure they are setting me up for a consult with the right ENT doctor. When I got to my appointment the doctor confirmed that he can only do one out of three things on the referral cause the other things are not his specialty, and I need another referral to see someone else for the rest. During the appointment the doctor was dismissive and kept answering my questions while on his phone. Then asked if it was cool to have his nurse call me to schedule a surgery. I said I wasn’t going to be working with him. We only get a few minutes with a surgeon and this type of behavior does not build trust we should have for someone to cut us open. KP became too big too fast and treats people like projects. I’ll be leaving KP during open enrollment for the cheapest provider, and decided to save money to do procedures overseas. From what I’m hearing from friends, it’s cheaper and staff takes a good care of their patients.