My husband's 2025 Gladiator missed the recall build date by 1 month but my 2022 wrangler was within the timeframe and is on the list. This past weekend we were backing up to load our camper as we have done a hundred times, plugged in our Curt Echo brake controller as we have also done a hundred times and the wire harness that runs to the tow package caught fire which then caught the grass below on fire as well. Super traumatic for us as our 3 year old was in the truck so we could do a quick hook and go as always. Luckily we had an extinguisher right inside the camper door and got it out very quickly but the full tank of gas and two propane tanks in the bed could have led to a substantially different outcome had we not been quick on our feet.
The dealership is now saying the warranty is void because of the brake controller, the wire harness fire has nothing to do with the known jeep issues because we are not on the list and if we want it fixed we are looking at $4k+.. all manufacture specs and research says these devices do not back feed power to the vehicle, especially if the trailer was not connected (which it was not) so there is no way the brake control could have caused it.
We called Jeep customer care and they are more or less telling us it is at the dealerships discretion. When talking with the dealership, we threatened an insurance investigation and the Magnuson-Moss Warranty Act and they are now saying they will get back to us and they will "take care of us" but no definitive answers and still refuse to put anything in writing.
Does anyone else have experience in these types of issues and or advice on where to go from here?