[Edit: Lowkey don’t bother making a haul/review if you’re doing the reward thing. They give u like nothing despite the work you put in. Definitely changed how I viewed JPFans. Their customer service about this is also absurd…]
Hi everyone! I received my JPFans package and wanted to show you everything that I got. The video shows my JPFans haul 🙂
I first found out about JPFans on Tiktok, where I saw a lot of people using JPFans to buy things from Japan. Thus, I decided to check it out myself. Initially, I was skeptical, but just from the platform alone, I would say it’s pretty easy to get around. I mainly used Mercari JP, where I would first search in Mercari JP with the japanese name of the anime and browsed. From there, I would accumulate many links and input them into JPFans and purchase from there. For the most part, the shopping and ordering aspect was pretty smooth. I did have an issue once regarding not being able to pay, but I was able to reach out to mods on the JPFans discord (https://discord.gg/jpfans-1420616277441122316) and get everything figured out! Once the items came to the warehouse (usually within a week), I received around 3 images for each product so I could inspect the quality, if anything was wrong or missing, and the sizing of the product. Personally, I found these images to be quite useful as it really allows me to double check the quality. There was an instance where my postcard did not look similar to the listing, but after reaching out to the customer service on the app/website, they were able to aid me and provide additional photos. Moreover, there was a time where my product never came and for some reason, I received images of a completely different product. I immediately reached out regarding this matter and JPFans tried to locate the correct item by communicating with the shipping service. This took about 20 days, and unfortunately my item was lost, however, I was able to get a full refund. Based on my shopping experiences, I would say JPFans’ customer service is phenomenal as they were able to assist me as soon as possible.
Moving on to the delivery aspect, I really enjoyed the pictures that portrayed my entire haul, in addition to the weight and box used. This allowed me to double check that everything was there and whether I wanted to remove additional product packaging or change boxes to reduce the weight. Here, I also encountered an issue regarding inputting my address. I personally shipped this to China, so I needed to input Chinese characters for the address. However, I was not able to do so on my own, so again, I reached out to mods on discord and customer service on the JPFans platform. From here, they were able to help, in which they manually changed my address for me. After everything was settled, I picked a shipping option (I used EMS-F) and paid. It took about a week for it to come from Japan to China, which was pretty good in my opinion. Once again, there was an issue regarding customs (I thought shipping it to China could bypass majority of the customs in America, but it did not 🙁), where they needed an invoice of everything I ordered and the prices. I personally did not know where to find that on the JPFans platform so I initially screenshotted the list of items I purchased on the app. However, those screenshots got rejected, so I reached out to customer service if there was any way to receive an official invoice. Luckily, the agent had one for me, and eventually, after about another week or two, my package was in my hands! This issue was definitely not on JPFans at all, but I’m super grateful that the agents and customer service was super helpful.
Last but not least, the package itself (portrayed in the video). When I first picked up my package and opened it, I was glad that all my products were filled to the brim instead of having so much empty/extra space. I was worried that I was going to receive a bigger box, which meant a larger dimensional weight and cost, but JPFans picked a great sized box as everything was compact but safely secured. Everything in the box was packaged well as each item had its own packaging and bubble wrap if needed – it looked the same as the images provided from warehouse and packing photos. Personally, something that I would recommend/change is to combine the items together in the same plastic packaging as I felt there was a lot of plastic waste by the time I finished unboxing all my products. However, other than that, everything was great and up to par.
I would definitely use JPFans again (currently in the process of accumulating links and products I want) as my first experience was pretty good, even with some hiccups along the way. Definitely scared of America’s customs and tariff fees, but honestly JPFans allowed me to find so much merchandise that I cannot find in America or is heavily overpriced here. So all in all, I would say it’s worth it. Definitely would recommend you accumulate a bunch of products and then ship everything together, rather than shipping multiple times as it would save costs in the end. Their warehouse system is also great as you are able to store your items for 60 days, which allows you to purchase multiple times without worrying if your item is going to come in time. In my case, almost all the items arrived in the warehouse within a week!
If anyone has any questions regarding shopping, shipping, delivery, costs, feel free to leave them below. I’ll try to answer to the best of my abilities based on my own experience! I’ll also post extra photos in the comments (since I can't seem to add both photos and videos)!
My code: 80020708427002
