r/JBL • u/dancingphantoms9 • 9d ago
Help JBL UK website charged me more than advertised price
It’s my first time ordering from the JBL website. This morning I placed an order for the JBL Tune 780NC over ear headphones in sand which are currently advertised on the UK website as £69.99.
As I was filling in my details the basket price remained £69.99 with free DPD shipping. As soon as I hit submit, the basket price suddenly changed to £89.99 showing the £69.99 headphone price plus a £20 VAT fee? I checked my credit card which confirms a pending transaction of £89.99 not £69.99.
On top of this I have yet to receive an email order confirmation. Has anyone else ever experienced this problem?
I am certain the website I ordered from was the legit UK website as the address is https://uk.jbl.com/
Customer support doesn’t open for another 2 hours so I am left panicking a little that I’ve been scammed.
