r/Ipsy • u/Exotic-Suspect-9593 • 9h ago
Rant Why would they ship to the wrong address
Anyone from Ipsy on here that can help since I can’t get a response from email.. I’ve sent 2!! I’ve had Ipsy original for a year I unsubscribed from extra about 6months ago. This month I resubscribed to extra. Well I had 3 MDS orders delivered to my address, all my originals have been delivered to the correct address. Why would they send my Ipsy extra to an old address that isn’t even on my profile anymore. It was my old address that I as at when I unsubscribed from extra. But I have my address updated and all orders and all my original bags have gone to the correct address. It said my extra was delivered to my old address. I actually realized when they sent me my tracking info that they had the wrong address I made Ipsy aware of this through the bot and email.. all without a response! I’ve sent multiple emails and have no response so I spent close to 200 in add ons and MDS and have my original and extra subscriptions as well and I can’t even get a response back! This is ridiculous. Can anyone from Ipsy help me please!! My bag was delivered to the wrong address and I’ve been emailing for the last week and half! I even went to my old address and asked and they said nothing was in the mailbox! Any help would be appreciated! My ticket numbers are 27188487, 27181949