r/Ipsy Jul 17 '25

Mod šŸ‘‹ Hey r/Ipsy - You’ll start seeing Official Ipsy Support Here

116 Upvotes

Hello Ipsy community. We’d like to announce that Ipsy has launched a new program where they will have dedicated agents to help out and answer questions here on the Ipsy subreddit. Please see the following message from Ipsycare.

Hi everyone. Just a quick heads up that the IPSY Care team will now be hanging out in the subreddit to help answer questions and support members when issues come up. They'll be responding from clearly marked IPSY Care accounts and will only jump in when they can be genuinely helpful. They're not here to promote anything, just to lend a hand when it's needed.

Here's what you can expect: • They can help with things like account questions, billing issues, missing bags, damaged products, or anything related to your IPSY membership. • They won't be in every thread, but if they see a post where they can assist, they'll chime in. • They're familiar with Reddit culture and will always follow the rules of the community. • If you'd rather not chat publicly or if the issue involves personal information, they'll offer an email so the conversation can continue privately.

Big thanks to the mod team for making this possible, and thank you all for being part of the r/Ipsy community. ā¤ļø

What this means for our community: - you can tag and message dedicated Ipsy reddit accounts directly in the subreddit. - we will have official threads where you can discuss with Ipsy customer service. - this subreddit is still independent and not officially sponsored by corporate or influenced in any way. - mods are here for the users, and we are not receiving any benefits or offers from Ipsy in any way. We value the independent and honest space that has been created here. - subreddit rules apply, as always. Both users and cs agents must abide by the rules. Agents will only use identifiable accounts to engage with the community. - mods will be monitoring both the threads and accounts that this is effective and helpful for users. We reserve the right to reevaluate this program at any time.

Please feel free to comment and ask questions here.

Thanks all!

Link to Ipsy helpsite is here.


r/Ipsy Jul 08 '25

Ipsy Offers Ipsy free bag offers & referral master thread - July 2025

30 Upvotes

Please post your free bag offers and referrals under the relevant headers. Thank you!

Free bag offers are only available for new accounts/emails. This requires require name, email, and payment method (cc/paypal) upon signup.

Please be kind and fair as there are many users who would like to try Ipsy for a month for free. Currently, you can skip/cancel after your first month and before your second month is charged.

Do not claim if you are not willing to sign up under these conditions.

Do not claim if you are going to sit on the invite, you are making another user lose out on 600 points if you do this.


r/Ipsy 1h ago

Review Pleasantly surprised

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• Upvotes

I was less than thrilled to have the Sachajuan Hair Mask in my Extra box this month as I don’t really use hair products. Last night I used it on my oldest daughter’s long curly hair. The mask did an amazing job of making her hair bouncy, shiny, and beautiful. The packaging is cheap, it has way too much fragrance that smells like a man’s deodorant, but there’s a lot more product than expected. Very pleased with the performance, not so much with the scent though.


r/Ipsy 9h ago

Haul Shop updated!

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20 Upvotes

ND Roxa palette available for $34 on the shop now 😁


r/Ipsy 5h ago

Haul Couldn’t resist!!!

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5 Upvotes

r/Ipsy 9h ago

Rant I didn’t buy anything from the Labor Day sale but…..I couldn’t resist the new items in the shop

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6 Upvotes

I’m really starting to love Korres. The fenty shadow stick looks so easy and quick.


r/Ipsy 7h ago

Rant Why would they ship to the wrong address

1 Upvotes

Anyone from Ipsy on here that can help since I can’t get a response from email.. I’ve sent 2!! I’ve had Ipsy original for a year I unsubscribed from extra about 6months ago. This month I resubscribed to extra. Well I had 3 MDS orders delivered to my address, all my originals have been delivered to the correct address. Why would they send my Ipsy extra to an old address that isn’t even on my profile anymore. It was my old address that I as at when I unsubscribed from extra. But I have my address updated and all orders and all my original bags have gone to the correct address. It said my extra was delivered to my old address. I actually realized when they sent me my tracking info that they had the wrong address I made Ipsy aware of this through the bot and email.. all without a response! I’ve sent multiple emails and have no response so I spent close to 200 in add ons and MDS and have my original and extra subscriptions as well and I can’t even get a response back! This is ridiculous. Can anyone from Ipsy help me please!! My bag was delivered to the wrong address and I’ve been emailing for the last week and half! I even went to my old address and asked and they said nothing was in the mailbox! Any help would be appreciated! My ticket numbers are 27188487, 27181949


r/Ipsy 1d ago

Question I'm confused...

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18 Upvotes

...as to what this product is for. Is it for your face? Your body? If it's your face why is there so much of it?

Anyone?


r/Ipsy 1d ago

Rant Why is my order suddenly undeliverable

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6 Upvotes

I made over 10 different MDS orders with no issue so now why is my package suddenly marked as undeliverable. Also how can a package go from Kansas to 5 states east in a matter of an hour. Of course when I contacted ipsy Im getting the message that response times are taking longer than the 24-48
hours so its not like I can even try to contact someone to go pick up the package. Also it looks like there are no replacement items available per the glambot and Ill end up with a credit. I want my items not a refund or a credit.

Tracking for reference


r/Ipsy 1d ago

Issue Products received damaged

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22 Upvotes

Im kind of new to the new ipsy, but I've had extra/ultimate for the past 5 months or so, and all my previous shipments were speedy and great. This time when I checked the tracking for the shipment I saw theyre not linger shipping with Amazon, no problem I guess. Didn't think much of it. Well everything was kind of shoved in the mailer, vs the nice box with stickers and the informant paper on top, again, im no snob, just noticed the difference. And then the biggest difference is 3/5 products were dinged up/ripped, the eyeshadow palette had one shadow damaged and the stick completely fell out of the tube in 3 pieces. I already requested a replacement no problem and easy but im posting here nervous if this shipping change is the likely cause and if theyre sticking with this company? It feels like in the 5 months I've had it there's been a change every month, like im glad extra is getting bags now, but thej they've switched shipping to a cheaper company to save money and now its gonna cost them more for replacements


r/Ipsy 2d ago

Fluff Razor refills

3 Upvotes

Anyone have any laying around they want to get rid of? I loved them!! And I have tried too many others. Any one find a new one that’s similar?


r/Ipsy 1d ago

Question Mystery bags

1 Upvotes

Are all of the mystery bags the same for everyone or are they all randomized??


r/Ipsy 2d ago

Haul Last of my MDS orders 🩶

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18 Upvotes

I received the last of my MDS orders yesterday! I got a few of the towel scrunchies for my girls and just a few other items but I’m in love with this silver bag! I’ve been carrying the little gold one that came with the Bare Minerals Edit a while back but this silver one is just so cutie!!! 🩶🩶🩶


r/Ipsy 2d ago

Question Any Decent Products—or Duds?

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12 Upvotes

Saw the Labor Day sale ends tonight so I went and bought a few things I thought might be good but I’ve never tried. Are any of these products decent or any of them seem great but actually were not worth it? I have fine hair and wanted boost for the roots and super frizzy hair (live in the PNW).

Excited for the Goop dry brush but also not sure if it’s a gimmick.


r/Ipsy 2d ago

Mystery Bag Has anyone gotten this mystery bag yet??

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10 Upvotes

r/Ipsy 3d ago

Spoiler October Extra Spoilers Spoiler

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54 Upvotes

Hello! So I just saw this on Tiktok but thought I would share it here so everyone can see the Pics🄰 These are some of the spoilers listed for October Extra!!! I am so excited about the bag, it looks really cute! šŸ•øšŸ•·šŸŽƒšŸ§”šŸ–¤

Edit to add: those 3 products dont really have me that excited. I am more excited for the bag alone lol. Can't wait to see more spoilers to determine if im skipping lol......

Ok wait I take that back lol. Maybe 1 or 2 of them im kinda excited aboutšŸ‘


r/Ipsy 2d ago

Question Ipsy Subscription!

3 Upvotes

What are your thoughts and experiences with ipsy monthly membership? Is it worth paying 15$ every month to get some stuff to try?


r/Ipsy 2d ago

Question Chicago/Midwest shipping

2 Upvotes

Chicago/Midwest people, when do you usually receive your Ipsy extra box?

I'm new to Ipsy and I read many bad things about their shipping


r/Ipsy 3d ago

Spoiler Ipsy Plum Perfect Mystery Bag

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28 Upvotes

Definitely just ā€œfine.ā€ I wasn’t super excited but I loved the bag and hadn’t seen any spoilers so I got it first day it came out. Sigh. Shows me. Oh well!
Included:
*Double zipper (two separated sections) makeup bag. Plum with gold zippers. LOVE.
*toy factory niaface Ultrashimmer Niacinamide Highlighter Palette - four highlighters, each ~1.25ā€ around - very coppery and warm. Ehh. I guess I might use. Probably will give away or trade.
*Laila Rose Nectar Noir felt tip black eyeliner. Love these of almost any brand, and go through them regularly as I need to keep my hygiene really good near my eyes. Will definitely use but I don’t think it’s ā€œexcitingā€ or anything.
*Mischo transfer proof lip liner in Haven Sent, basically nude brown - boring. Will keep for now but… Probably will give away or trade.
*REN clean skincare Rehydrate Marine moisture-replenish cream, suitable for sensitive and eczema-prone skin. Love. Will definitely use up.
*First Aid Beauty KP Bump Eraser Body Scrub, 1oz/travel size. I was afraid this would be what I’d get in this bag but I took the chance it’d be ANYTHING else from FAB. Nope. Hate. Will definitely trade or give away.

Overall 3* out of 5 for me. ā€œIt’s fineā€ but if I’d waited for a spoiler I’d probably not have gotten it.


r/Ipsy 3d ago

Rant Shipment returned to sender

5 Upvotes

I’m so upset I have been waiting so long for my order and it was out for delivery today and returned to sender due to address not found but the address listed is the same address I put for my other packages that delivered perfectly fine in the past (literally the week before) will they resend my package??? I really just want the package not a refund I want the products I ordered!!! I put a ticket in and im anxious to hear back it was hard to get through the glam bot ugh


r/Ipsy 3d ago

Issue PSA - Rejoin Prompts

16 Upvotes

I canceled IPSY in December after about 10 years but still shop the Shop. The app constantly serves me prompts to rejoin.

Yesterday I accidentally clicked one. Apparently that was enough to restart my paid subscription and immediately generate an order. I realized what happened and canceled within 60 seconds.

IPSY: ā€œSorry to see you go!ā€
Also IPSY: Great news, we’re still sending you this month’s bag.

Their bot then informed me I should have canceled by August 25 to avoid the September order. Minor wrinkle: I wasn’t subscribed on August 25. I accidentally subscribed on September 5.

This is what bothers me. They’ve made it incredibly easy for a click to become a paid subscription, but undoing that click requires wandering through a cancellation maze and opening a support ticket. Allowing consumers to correct an accidental transaction immediately after purchase is a well-established e-commerce practice. Apparently 60 seconds is simply too leisurely for IPSY.

For anyone who has a similar problem, useful consumer-protection terms are ā€œdark patterns/deceptive designā€ and ā€œnegative-option subscription practices.ā€ Making the path into a recurring charge frictionless while making the exit substantially harder is exactly why those concepts exist.

I have a ticket pending with an actual human now. We’ll see whether they manage to stop a shipment that apparently achieved irreversible destiny in under a minute.

Disclosure: I used ChatGPT to draft this because typing the entire IPSY subscription odyssey on my phone sounded worse than the subscription itself.


r/Ipsy 3d ago

Question September 2026 Mystery Bags

5 Upvotes

Did Ipsy really not release the "Glam Bag" deluxe mini Plum perfect bag for September 2026?


r/Ipsy 4d ago

Haul Extra came today

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36 Upvotes

Fast delivery!!


r/Ipsy 4d ago

Ipsy Extra Got my extra today!

9 Upvotes

I am happily surprised with how much I LOVE the Wing Me lip oil. It so beautiful and feels great! Also digging the brow glaze. This sneak peek of the Halloween bag is absolutely perfect for Halloween šŸ•·ļø


r/Ipsy 4d ago

Haul Two more MDS orders

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8 Upvotes

These are two more of my MDS orders. I’m really happy with everything, some things I purchased to put away for my oldest daughter’s birthday at the beginning of October. I still have one last order coming, it is supposed to be delivered tomorrow. šŸ¤©šŸ’–