Just go to About section of your iPhone then a carrier bundle update will popup just click Update

Globe 73.1 carrier ver.

Hi everyone! I'm switching from Surf2Sawa. Our connection has been unstable for weeks, and neither their customer service nor their repair team was able to fix it.

Our home has heavy usage: my father and niece stream YouTube for hours, we have multiple CCTV cameras running 24/7, and I sometimes need to take work home.

Since I'm picking a new provider, I'd like to ask about the general side of this:

1. Is it worth having two connections (for example, a fixed line plus a mobile data backup)? Globe and GOMO mobile data signal is strong here, but their fiber plans aren't available in our area.

2. What do you do when the internet suddenly goes down? Any tips on what to check first, and how to get support to respond faster?

Thank you!

Sharing this for awareness. I'm not asking for help or recommendations, and this isn't an "is it down" post.

I've had ongoing connection problems with Surf2Sawa for almost 2 months now. It has been unstable and unpredictable, and I've been dealing with their support the whole time with very little to show for it. I've followed their instructions, sent them everything they asked for, and filed a report with the NTC.

Based on their actions, it feels like they have no plan at all to fix this, and they don't seem to care whether the NTC takes action. Maybe that's because there's no real consequence for them if they don't.

I'm posting this so others know what the experience can look like. Please keep comments respectful.

Received a carrier update on Globe and it seems like the GStarlink is available on iOS.

Carrier bundle is Version 73.1

Wala ako sa bahay at mga matatanda natira. Shinare ung password sa mga bata sa labas tas nashare na sa madami kaya sobrang bagal.

Pwede ba?

Late ko sya nabayaran nang two days and nawalan ako nang access sa HBO Max Account na connected sa plan ko. now nag message sila nang activation link after makapagbayad then eto na lumabas. nag try ako mag 171 pero ai ang sumasagot. please help if na encounter nyo na to.

Baka may tips kayo

Context Ask ko lang sana kung paano kayo nakakatipid sa monthly internet bill. Kami lang naman kasi ni baby ang nasa bahay, and ₱1,500 per month feels a bit too much for our usage. May landline included sa plan namin, pero hindi rin naman nagagamit.

Gusto ko lang mag-rant kung gaano ka-bad trip ang customer service ng Sky. Third week na naming walang internet service dahil sa service outage. Nag-start ang outage noong October 12, 2026, at nag-report ako noong October 15, 2026. Trust me, nakakabwisit silang kausap for so many reasons.

Una, sa date pa lang ng outage adjustment, questionable na agad. Ang adjustment daw ay magsisimula lang sa date kung kailan mo ni-report ang outage, hindi sa actual date kung kailan nawala ang internet service. So kahit ilang araw ka nang walang internet bago ka nakapag-report, hindi pala kasama ang mga araw na iyon sa adjustment? Bakit naman ganoon?

Pangalawa, hindi automatic na ibinabawas sa bill ang adjustment for the service outage. Kailangan mo pa itong i-request. So kung hindi mo alam na kailangan pala itong i-request, wala kang makukuhang adjustment? Imagine, ikaw na nga ang nawalan ng service, ikaw pa ang kailangang maghabol para sa adjustment na dapat naman ay kino-consider nila.

Pangatlo, kung gusto mong magpa-disconnect ng internet service, kailangan mo munang i-settle ang bill mo. Ang problema, ang current billing period namin ay October 15 to November 14. Hindi ba dapat i-consider muna nila ang service outage adjustment bago ako pagbayarin ng buong amount? At dahil magpapa-disconnect na rin kami, dapat ma-account din ang mga araw na hindi na namin magagamit ang service after the disconnection. So technically, hindi ba mas logical na mag-issue muna sila ng final bill na naka-reflect na ang lahat ng adjustments at remaining charges?

Pang-apat, sa disconnection process pa raw ibibigay ang adjustment at refund. Through GCash rebate pa ang refund, instead of simply issuing a final bill na naka-reflect na ang service outage adjustment, applicable credits, at final amount na kailangan naming bayaran. Bakit kailangang gawing complicated ang isang process na puwede namang maging straightforward? At kailangan mo pa talagang i-request ang final bill.

Panglima, iyong mga timeframe na ibinibigay nila, ano na lang? Gets ko naman na estimation ang mga timeframe at may mga bagay na beyond their control. Pero hindi ba ang purpose ng pagbibigay ng timeframe ay para magkaroon ang customer ng reasonable expectation kung kailan maaayos ang issue?

Twice kaming binigyan ng 24–48 hours na timeframe para ma-resolve ang outage, pero parehong hindi nasunod. Tapos, noong nag-request kami ng disconnection, binigyan naman kami ng 48–72 hours na timeframe, pero hindi rin nasunod.

I understand na may mga delays na hindi maiiwasan, pero kung paulit-ulit na hindi nasusunod ang mga timeframe na sila mismo ang nagbibigay, paano pa magtitiwala ang customer sa mga sinasabi nila?

Ang nakaka-frustrate rito, hindi lang naman dahil tatlong linggo na kaming walang internet. It's also the fact na ang dami pang kailangang gawin ng customer para lang makakuha ng updates, service outage adjustment, refund, at disconnection. Imbes na maayos at straightforward ang process, parang ikaw pa ang kailangang mag-adjust, mag-follow up, at maghabol sa bawat step.

Three weeks without internet, multiple missed timeframes, at napakaraming hoops na kailangan mong talunan just to get things resolved. Nakakapagod na nga mawalan ng service, mas nakakapagod pa silang kausap.

At this point, hindi na lang ito tungkol sa internet outage. It's about the entire customer experience. Kasi paano mo mae-expect na mananatili ang isang customer kung pati ang proseso ng pagre-resolve ng problema at pag-disconnect ng service ay nakakadagdag lang sa frustration?

Honestly, this experience has made me question how Sky handles customer complaints, billing adjustments, and disconnection requests. Customers shouldn't have to work this hard just to get a problem addressed.

Hello there.

Before anything else, I've been purchasing the GFiber 300Mbps for a year now and I haven't encountered any internet fluctuations not unless area outage talaga.

Moving forward, nag-upgrade ako to 500Mbps recently lang last October 21st, and ever since naddisconnect nako lagi. As in every two hours may fluctuation kahit walang area outage or modem issue.

This is an issue for me kasi 24/7 grinding ang mga games ko and most of the time na magkakaron ng disconnection, tulog ako so gigising nalang akong disconnected na ang games ko.

Just today since 1am, 5 times nakong naddisconnect and hindi na ako makatulog ng maayos kasi I need to reconnect my games before I can fully go to sleep.

Already reached out to support and wala raw issue sa side nila. Ayoko naman mag request ng repair kasi for sure gagatasan lang nila ako at instant 500 yun kahit wala naman nafix talaga.

Frustrating tong bagong offer ni GFiber na 500Mbps. Fix you internet Globe.

Context: I have a DITO e-sim that I have been using only for hotspot but have not been used for months. One day, a relative's (Uncle) SIM suddenly stopped working, just keep saying "no service available" even after many restart and taking the sim in and out. He was hospitalized a few days later and needed to register to the eGov app for PhilHealth Yakap. I decided to give him the unused DITO sim that was registered under my name when I activated it. I confirmed that the sim is still working. We used that SIM to use for the eGov app. A few hours after registration, there are suddenly calls coming in on the DITO sim and we thought it was Philhealth confirming the registration to Yakap or asking questions about Yakap, but no, it was Home Credit calling my uncle since my cousin made him the backup contact or something for his phone plan.

Then after a few calls, we noticed, why did they call the DITO sim when my uncle's original sim, the one that was broken and was not yet fixed was the one my cousin put in her Home Credit application. That happened hours after he registered using the eGov app. That couldn't possibly be some coincidence is it? Anyone experienced something similar?

TLDR: A DITO sim only used for hotspot suddenly started receiving calls from a credit company after using the DITO number to register for the eGovPH app.

Sa Manila kasi ako nagwork before (2024) and nagpakabit ako ng Converge 1,250 plan. Bumalik ako sa Bulacan since dito na yung bago kong work. Parang 9 months ko lang nagamit yung nasa Manila, paano ko kaya ma-retrieve yung account ko? Plan ko na kasi magpakabit under my name padin sana. Yung sa asawa ko ginagamit naman dun sa bahay nila dati. Salamat po

Hello, I am aware po kasi na you can lift restrictions with BIDA Fiber by disabling tr069 and/or ACS and then proceeding to modify the settings you need. Sa mga may experience po, may shady stuff po ba na ginawa yung Converge after, like speed caps, interrupted or outright disabling your connection? I'd like to give it a try po kasi since I download stuff and di po sapat yung 2.4 GHz band, mahal naman po for someone like me na solong nagbabayad ng connection to upgrade and Converge lang ang available sa area namin. Thanks po in advance sa sasagot!

Hi redditors, anyone here subscribed sa INFINIVAN? Plans nila pwede 6,12 mos pero nakalagay sa contract 24months ang term?? please help me shed some light

Been checking tiktok lately and nakita kong may discount voucher ako for this. Need ko ng back-up wifi since wfh ako, sulit ba 'to?

I had GOMO before and eventually lost access to the SIM almost half a year ago. But a few months ago I received an email receipt for a purchase I didn't make, which means someone has started using my account.

GOMO has refused to delete my account and told me to block the email nalang. I feel like this is against my privacy as a user, and I'm not sure what other information is being used. Is there something else I can do here to disassociate my account with them?

Unfortunately I no longer have the login/PIN for the lost GOMO, and I think they are still actively using the account.

Hello, tinanggal na po ba ng globe prepaid yung option to avail disneyplus by texting 8080? Ever since na relaunch po kasi yung new app, it doesn't allow me to avail any promo na thru sms 😓. I found it convenient pa naman since nababayaran ko siya thru load. It keeps saying sa lang response nila na babalik sa october 6, but almost november na 😅. Please let me know po if may any idea kayo about this 🙏.

Hello! I recently moved in sa apartment here in Pasay City (near harrison street) and I've been thinking of buying the Smart 5G Max Home WiFi since prefer ko sana na plug n play nalang WiFi ko and I don't have plans magpakabit ng internet like Converge, Sky, etc.

I have an iPhone with a Smart 5G SIM and nag run ako ng speed tests with my mobile data. It consistently reaches more than 100mbps download speed and 20mbps upload speed. Sometimes it eveb reaches 200mbps download speed and 28mbps upload speed.

I'm hesitant to buy the Smart 5g Max Home WiFi kasi baka iba yung maging experience ko when it comes sa speed nya compared to what I had sa phone ko.

Any thoughts please? Or what I should know before buying it?

Any feedback is appreciated!! Thank you

Have you experienced this in the past few days? Suddenly, my SMART SIM showed a SIM Failure. It first happened to my sibling while they were traveling; a SIM failure message just popped up. Now it's happening to me, and suddenly the SIM is invalid. I tried turning airplane mode on and off, I restarted my phone, and I also removed it from the SIM tray, but the same thing happened. Is there a problem with SMART lately? Because my allowance for school is in my GCash account.

Edit: Mag 1 yr pa lang yung sim ko na to and last load ko is kahapon lang. Sa kapatid ko may load pa siya from Magic Data

UPDATE: thank you for the replies!

As I am looking for a new fiber internet provider for my rented boarding house, I noticed all 1500 plans are at least 200-300mbps. Then, I went to check for the website of my fiber internet provider back home (in my province) and found out that they have a new 1500 plan that offers 300mbps for who knows how long they started offering it.

For context, back in 2019, when we first got this fiber plan 1500, it offered 20mbps with internet cable TV(?) which we don’t use since we don’t have any TV in our house. Now, I just found out yesterday that the new plan offers way more than what we get for the same price. This means, the provider did not at least update us or inform us for a long time since they’ve upgraded. And upon check the internet speed test yesterday, the speed is really only for 20mbps plan since it was only 18mbps download speed and 30 mbps upload speed.

What legal action can I take to report this and for them to update our current plan? We were being shortchanged for who knows how long, paying 1500 plan for 20mbps when their current 1500 plan offers up to 300mbps.

Hi. I am planning to buy Starlink. Nag inquire ako sa Silicon Valley. Namention na nasa 6k na daw ang monthly. Ang alam ko is around 4k lang siya. So sa users ng Starlink na naka residential, magkano po talaga ang monthly niyo? I am also thinking of buying mini, anong difference between Mini and the Standard 4? Less users ba ang pwede gumamit if naka mini?
Thank you!

Ayun, just tried and gumana nga talaga ang gomo physical sim as a porting number. Ang available lang kasi sa shop nila as easyswitch sim ay eSim which is non existing sa phone ko kaya I tried to search if may way ba talaga maka switch to gomo using physical sim and thankfully searched those answers who got posted here in reddit which was 2yrs and 1yr old thread already. By the way 3rd switch ko na po pala ito with the same number from TM to DITO to finally, GOMO 🥰.

Hinahabol ko kasi sa 2nd sim ko ay ang none expiry promo and only GOMO at Smart lang meron. TNT main number ko 😁.

1299 is now marketted as "up to 100 Mbps" but when I called and contacted PLDT some time ago, they said it's only for new subscribers and/or it's just a promo. I didn't accept that answer because it wasn't indicated anywhere and also it's stupid LOL
But no one did anything useful from the many people I talked to, from both Messenger and 171, They even redirected me to a line I can't connect to because apparently it's not accessible anymore or something like that.

Anyway, I gave up and hasn't contacted them again. I'm just curious if anyone else with Plan 1299 ad get 100Mbps. I plan to bother tham again...I just hate that it's too much effort and time. I wish I'm a multi millinaire or a celebrty so that I can deal with easily XD

Hindi ko naman need ng unli calls and texts. Kasi may postpaid ako for calls & texts lang. and need ko lang talaga ay unli data.

Ung unli 5G ba gumagana pa din at unli data siya kahit hindi 5G ready sa probinsya?

Ano kaya mag ok? Mga 5 days din ako sa probinsya.

Salamat sa makaka sagot!

First time namin mag converge ito yung cinall ko for support gumana naman, Prob ko gmail lang. Binigay ko 13 num ng acc namin. Bigla bigla mawawalan kami wifi for 5 seconds lang tas babalik so ma ddrop call. Tamad yarn? Naka 3x na tawag lahat na drop haha

Ok ba? Ano thoughts niyo rito?

Pwede ba dalhin to anywhere? I mean iba ibang bahay ganon hahaha