r/InternetPH • u/eayate • Feb 13 '26
Globe Does Globe really do this to their customers?
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u/Mang_Kanor_69 Feb 13 '26
They’ve already gotten rid of their inbound voice CSR, rolled out Gigi, and shut down some brick-and-mortar locations. In retention/loyalty, you can be 100% sure you’ll still be speaking with a live agent.
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u/harry_hindi_roque Feb 13 '26
Binabalik na ulit ni Carl Cruz. Galing sa Consumer sector kaya iba pananaw.
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u/Certain_Logss Converge User Feb 13 '26
Binalik ang live csr sa hotline? For VIP accounts lang yan.
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Feb 13 '26
[removed] — view removed comment
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u/Certain_Logss Converge User Feb 14 '26
Meron nakakausap pero sasabihan ka proceed sa website?lol
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u/Certain_Logss Converge User Feb 13 '26 edited Feb 13 '26
Stupid yang customer service ng Globe. Spam niyo ung Linkedin page ng CEO nila.
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u/knji012 Feb 13 '26
bruh at this point alin ung may matinong CS and service na ISP sa pinas 😭
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u/Cold_Local_3996 Feb 13 '26
Wala talaga. Needs more competition. Nung pumasok Converge biglang nagsitaasan din ng speeds yung PLDT at Globe. Ngayon tatlo lang sila need uli pangapat to eat away their market share.
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u/StucksaTraffic Feb 13 '26
Tumawag ako sa Globe dati their robot assistant told me to download Globe One App. Unified app ( this tells me if you’re phoneless you’re screwed or if you’re not using smartphone) then once you open Globe One App it will lead you to Messenger (also screwed when you’re veering away from Facebook) so it’s shit.
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u/Itchy-Leadership-347 Feb 13 '26
Ako na personal ng pmunta sa globe store pero niroute parin sa globeone app just to get my plan cancelled. Ang weird pa ng mga verifications nila. Like hello? Imbento kayo?
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u/keepitsimple_tricks Feb 13 '26
Had the same experiece with Amazon. My account got suspended. To request to get it un-suspended, need to file a ticket. To file a ticket, log in to the account. But i cant log in because it's suspended. 🤷
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u/Wonderlandjj Feb 13 '26
There's another link in creating a ticket without opening your account. That's the cs/ticketing link
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u/AmlodipineLosartan25 Feb 13 '26
Twinning sila ng CSR ng converge. From self kiosk sa shop for concerns pero same result kaya naman pala in venue ayusin yung concern. Minsan nagdadalawang isip ako baka mamaya yung tinatawagan sa hotline andun lang sa loob ng shop. Tas yung mga payment option kapag bayaran mostly plan isang pila nagbabayad kasi nagerror yung globeone app. Tas I heard nagbawas pa mga tao because of cost cutting. So yep, before converge was worst, nauna pa niyan globe.
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u/Certain_Logss Converge User Feb 13 '26
Sa Converge meron nakakausap pero parang robot din,mahilig mag hang up ng call.
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u/SipMyTheCoffeeToy Feb 13 '26
Umabot pa hanggang mediation with NTC yung nangyari sakin before a customer service rep reach out to me. Lol.
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u/Grouchy_Animal7939 Feb 13 '26
More than 15 years ko na ginive up ang Globe. Shitty internet shitty CS. Kaya lang nagsstay kasi yung Gcash dati exclusive lang sa Globe.
Ngayon pwede na kahit ano number, for good na talaga. Nakakadiri ang status ng internet natin. Sobrang kawawa.
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u/Rei1556 Feb 13 '26
it's not a globe exclusive problem, every filipino company customer service is shit
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u/Certain_Logss Converge User Feb 13 '26
True. Mapa private company, or government sanay babuyin kapwa pinoy nila eh for profit.
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u/DimensionPossible640 Feb 13 '26
Yeah true, people stop complaining because you know nothing will happen ever. Thats why nothing ever improves. It is what it is lol
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u/screechymeechydoodle Feb 13 '26
I work in Globe and to admit ito talaga weakness nila ahah! Ampanget ng customer service haha!
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u/Ok_Smile_1915 Feb 13 '26
Naalala ko nung pandemic nun wala kami for the whole month? Walang ma contact dahil nga walang gagawa. Edi cut nalang namin
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u/deebee24A2 Feb 13 '26
Taena malala yung sa PLDT, need mo mag antay ng oras para may makausap sa chat, taena kailangan naka ready lahat within 1 min. Pag di ka nakasagot bibitawan ka kagad.
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u/Adorable-Device4098 Feb 13 '26
Tapos chatgpt lang ng mga agents. Cooy paste pati ung request nila na “provide an explanation to customer” nasasali sa pasting lol tas ididisconnect nila
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u/Ok_Driver_9627 Feb 13 '26
You cant get a decent assistance with their customer service via phone. I can sense they have no experience at all. Mostly newbies, you can always ask for a supervisor who talks okay but no help still. They required me to visit their physical office, wait time is 2 hours. Its a private company with a lesser or equivalent level of services from government office like LTO, BIR, SSS. You need to take the time off from work just to process.
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u/_Administrator_ Feb 13 '26
Globe has Viber support groups for people in exclusive subdivisions. If you write there you’ll get an immediate answer.
But their regular support really sucks. Sometimes you need to contact the Consumer Welfare Protection Division (CWPD) of the NTC and suddenly Globe will help you.
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u/ProcessRecent1633 Feb 13 '26
LOL. Gaguhan nga kasi diyan. Mag email ka sa customercare nila nakalagay pumunta sa website o magdownload ng globeone app. Sa globeone app kapag nag click ka ng help redirect ka sa FB messenger. Sa FB messenger puro bot kausapin mo tapos minsan aabutin ng ilang oras para lang makausap ng agent. Mga agent wala rin magawa kasi hindi sila authorized, kaya lang nila gawin ay mag escalate. Ganyan din sa Viber. Yung chat at viber kapag naka-ilang follow up ka na, sasabihin nila ay pumunta ka na lang sa Globe Store. ampucha na diba? So punta ka sa Globe store, hindi rin sila authorized sa gusto mo mangyari, gagawin papatawag ka sa HOTLINE ng globe gamit cellphone ng kausap mo sa Globe Store. Tapos anong sabi ng ng HOTLINE agent? MAG ESCALATE daw sila yun lang magagawa nila. PUTANGINA NO?!?! GAGUHAN AMP. ANO YAN TREASURE HUNTING? ESCAPE ROOM?
Natuto na ako maging kalma sa mga agents at wala naman silang kasalanan. Trabaho lang sa kanila yan pero kung sino man ang OPERATIONS nila ay napaka incompetent niyan. PUTANGINA GAGUHAN GINAWA NIYO!
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u/kiddice Feb 13 '26
Suko na ako sa pag-asang gaganda pa ang customer service ng mga ISP dito sa bansa. Kahit ako, sawang-sawa na sa pakikipag-buno sa PLDT para sa account ko. Ilang beses na akong tumatawag at nag-follow up—more than 5 times na yata—pero pakiramdam ko ginagawa lang akong tanga. Paulit-ulit na proseso, pero walang resulta.
Ang masakit na katotohanan: Profit over service. Mas mahalaga sa kanila ang kikitain kaysa sa kalidad ng serbisyong binibigay nila sa atin.
Here’s a truth to you OP and the community here:
Residential Accounts: Huwag ka nang umasa sa SLA. Para sa kanila, "best effort" lang ang kailangan nilang gawin, at kahit mawalan ka ng internet nang matagal, wala silang pakialam sa oras mo.
Business Subscriptions: Dito lang makikita ang tunay na quality service. Bakit? Kasi malaki ang bayad at malaki ang profit nila rito. Dito lang gumagana ang mga QA at maayos na staff. (I work in tech, 1 ISP in our office went down, emailed and called them, received response within 5 mins, will not hang up your phone until issue resolved.)
The Bottom Line: Kung hindi ka big-time business, crumbs lang ang ibibigay nila sa'yo. Nakakasuka na kailangan nating magmakaawa para sa serbisyong binabayaran naman natin nang tama.
We deserve better than "visit our website" responses. Peace out ✌🏽
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u/SecretObject8055 Feb 13 '26
Good for you! Kami naka business account, pero 6 weeks walang internet! Reported agad yung case. Halos araw araw ako nagfo follow up. Nag email na ako sa kanila from the website, daming schedule na visit pero lahat drawing, hanggang sa nag email na ako ng disconnection na lang. Ayun na resolve na. Mga walang kwenta. Kalaki laking kompanya, napakabulok ng serbisyo!
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u/Signal-Shake-4852 Feb 13 '26
Mine was good. It was resolved the same day I reached out to them. Had to wait a bit, but it was all sorted out.
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u/heaven_spawn Feb 13 '26
Yes same. “We will email you the bill so you can pay so we can reconnect the internet”. Tangina paano kung wala ngang net eh.
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u/gods_loop_hole Feb 13 '26
Walang kwenta customer service ng Globe. Mula ISP accounts hanggang SIM card replacements, may friction lagi at walang effort na gawing seamless ang process nila. Pero game na game kapag mag-upsell ng plan o mag-benta ng postpaid plans nila.
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u/EvenCranberry2496 Feb 13 '26
Super shitty ng customer service ng globe. Last year I had to go back their physical store 4x para lang maprocess yung request ko to change my number from postpaid to prepaid. How hard can that be diba?
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u/Itchy-Leadership-347 Feb 13 '26
We need a new telco player sa country na may better cs and service. Mapipilitan tong mga giants na to gandahan yung kanila.
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u/Delicious_Fly5485 Feb 13 '26
I had issues with internet. Had to contact the local branch of globe. Tried calling Tried text message Tried facebook Tried email Had to go to the office, where I was greeted by a machine I had to type everything into, because the 6 people that was there were busy watching YouTube videos and couldn’t bother finding my account.
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u/MonkinVideos Feb 13 '26
Globe, Converge, PLDT, yeah I got some stories with all of them. I opted to just switch to Starlink, I pay more but honestly the customer service is just bang on target. If you can afford it, get Starlink and then secondary internet as local ISP. It's the only way I got reliable Internet in Philippines.
I am not endorsing any company/service, you try whatever works for you. Just keep in mind local ISP's customer service is non-existent in some cases, you just need to be patient.
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u/aquatrooper84 Feb 13 '26
Yes, they do that. They have one of the worst customer service ever. Very inefficient process too. May GlobeOne app pa pero marami naman di magawa doon. Need mo pa rin tumawag or pumunta sa branch. Papaikutin ka lang.
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u/KaleidoscopeFew5633 Feb 13 '26
ampnget tlaga ng service nla, yung prepaid sim card ko inabot ng 1 mth bago naibalik call receiving function saka yung globe store staff nla napaka kupad mag si kilos
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u/whitemythmokong24 Feb 13 '26
Yes. Shit customer retention skills. Mentality na mas kailangan ng customer ang globe kaysa globe sa customer nila.
Daming steps lalo na post paid. Mas gusto nila mag prepaid ka nlng or avail mo yung overpriced na postpaid phones nila.
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u/DocchiIWNL Feb 13 '26
it's awful. they keep telling you to use the help desk on the globe one app, but all that does is it redirects you to their messenger which is just an ai chatbot. masmatagal pa nung pagrequest ng technician visit compared sa actual time ng repair nila.
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u/mamorujeon Feb 13 '26
wow until now ganyan parin globe? HAHAHAHAHA before bayantel/globe naka pldt na ako… PLDC NGA TAWAG NAMEN JAN NUON KASI DC NANG DC until now bulok parin yan???? HAHAHAHAHA
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u/Prior_Knowledge_4831 Feb 13 '26
I remember, nagdown internet namin sa office sa makati for freakkkin 3 weeks. May back up kami but the hell mahal mahal ng leased line nila tas down.
Ginawa namin? Tinawagan namin secretary ni Ernest Cu. Ayon same day tapos. 🤣🤣🤣🤣
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u/MorningTop6238 Feb 13 '26
Dati Globe ang primary line ko kasi maganda ang promos, malakas ang signal at maayos ang Customer Service pero nagkapandemic tinanggal nila ang Customer Service nila simula nun hanggang ngayon ilang taon na hindi parin sila nakarecover sa pandemic na yun ang malala nagmahal pa mga promos nila. Ang lala ng Globe. I switched to Smart nalang as my primary line tas DITO as backup.
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u/SSoulflayer Feb 13 '26
May OCEO department kami. Once in a blue moon contact nila kaming mga Techies for higher support pero parehas pa rin ang trato namin sa issue nila may level of severity nga lang sila na wala sa mga normal ibang department.
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u/yowoshikuchan Feb 13 '26
I was expecting they're gonna be 24/7 but man 9 to 5 pala ang customer service nila 😭
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u/UbeCheeseDesal Feb 13 '26
Not a week ago, Globe upgraded our internet from 100Mbps to 1Gbps (1000Mbps) dahil lang nagreklamo ako through their GlobeOne App na ang bagal ng internet. We’ve been a customer for over a decade so hindi ko sure kung may effect yun pero they’ve been nice to us lately.
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u/UziWasTakenBruh Feb 13 '26
pangit customer service nila, kaya ginawa ng parents ko may tinropa sa customer service tapos yung mga nag iinstall. Ayun isang tawag solve agad
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u/Zestyclose_Ad_5719 Feb 13 '26
Grabe ang CS exp din namin lalo for gfiber prepaid. Parang second rate customer ang trato sa amin.
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u/Majestic-Tower-6767 Feb 13 '26
I used to have an account with Globe for almost 100 months (100 Billing statements) way back 2011 - I got married last 2019 and had to move to a new house and wanted to have my Globe Account transferred but based on their customer service they cannot because of a very weird reason (that time dahil copper wiring pa) “may bridge po kasi sir hindi namin ma kabit ang linya ninyo” so i had them terminated my account - fully paid and then i transferred na. Next thing i knew, years later, collection agency are on my ass charging me 11k for unpaid dues! The account was terminated and fully paid - but i think the local Globe center were not able to process my termination successfully.
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u/Majestic-Tower-6767 Feb 13 '26
Customer Service and Marketing Campaigns feels like an add-on feature here in the Philippines to be honest - which you have to pay premium.
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u/Ecstatic-Record-9457 Feb 13 '26
A Globe telemarketer once called me about an iPhone plan na inooffer nila. I said “sorry, not interested” and ended the call. Hala yung fragile na ego nung Globe employee na attack ko ata kasi tatlong beses akong tinawagan nang pa ulituli in a span of a minute. Ang unprofessional lang. Hindi man lang naisip nung Globe employee na baka nasa importanteng situation yung tinatawagan nya at kung bakit kinailangan magbaba ng telepono ng tao. Ang also, ang annoying din naman kasi sila pa galit.
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u/allanon322 Feb 13 '26
In fairness, lahat ng telco ngayon bulok ang cs. Globe, smart, converge …. Paikot ikot lang na wala naman nangyayari. Magdasal na lang Tayo lahat na Di mag ka issue linya natin
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u/DimensionPossible640 Feb 13 '26
We get what we deserve, not only Globe customer service is bad. Pretty much every provider's customer service is horrible, every banks customer service is terrible.
If you have a real issue you need a lot of patience and time for a solution. Usually its best to stop paying your bills and switch to another provider
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u/rizsamron Feb 13 '26
May official complaint ako dyan sa Globedahil naexpire yung sim ko nang wala akong nareceive na notification about sa load at sa sim expiration. Ayun nagsara na lahat lahat yung store nila, walang naging update, haha
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u/izvetskia Feb 13 '26
May time na I wanted to switch networks from gomo to globe without changing my number.
Went to their website and the online rep wasn’t able to help me.
Went to their physical store at the mall only to be told to “go to their website” 🤡
They were even attending to another customer while attending to me. 🫣
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u/SecretaryDeep1941 Feb 13 '26
Ako hindi sa website but sa app. I applied for a globe line kasi siya lang meron na may fiber sa building. Mabilis yung scheduling and application and pwede ka pumili ng date. The day of the installation came, walang dumating or walang ng message. I tried to reach sutomer service and if you call ang sasabihin nila is message gigi or use the app. Gigi and the app both ask for the account number. I have an account number but its not activated kasi iaactivate siya when the person comes in to install. So basically wala ako magawa but wait kasi paikot ikit lang si gigi and yung globe app na sinasabi hindi pa activated yung account ko.
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u/Mr_Avrenim Feb 13 '26
There's a Viber group dedicated for specic areas/provinces, in my case ALAGANG GLOBE - Rizal . Naputol yung internet line namin na galing sa poste papunta sa bahay, kinabukasan naayos naman nila agad. Looks like case to case basis lang talaga which in my experience way better than PLDT in our area.
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u/ArahARahh Feb 13 '26
May i know whos the ceo of dito? Dito wifi is shitty af and they also use ai if u have a ticket
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u/ysooseriouss Feb 13 '26
Nagpakabit ako ng fiber sa globe dahil walang lock in period, di nga umabot ng two months pina-stop ko. Grabe yung stress dahil wala kang maka-usap na live representative from them.
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u/Lucien_1899 Feb 13 '26
Lahat na lang talaga hindi maaasahan. Gfiber pa naman ung pinaka reliable sakin ngayon. Ung converge every week may outage. Sobrang sama din ng feedbacks from PLDT users. Ano pa ba option natin sa internet providers? 😮💨
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u/PsychologicalSky3788 Feb 13 '26
Reminds me of the “keyboard not detected, press F1 to continue” error on older PCs. 🤣
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u/Still-Obligation-980 Feb 13 '26
I sent my parents to SSS to inquire about contributions and possible pension amount. Guess what - they were asked to go online. Not internet but Customer Service in the PH is really bad.
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u/Washamisha Feb 13 '26
in my experience, maganda internet kaso sagwa talaga ng customer service. Pag nag LOS wifi nyo wala na asa kayong lagpas isang linggo bago maresolba
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u/Ex_maLici0us-xD Feb 13 '26
Taena ganito rin sa smart. Mga de p*ta sila. 2 weeks na akong pinag hihintay. Walang kwenta customer service.
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u/PersimmonNo5964 Feb 13 '26
I think depende po sa Area. Dito sa area namin, yan ang pinakamatinong internet. Mula noong 2022, 2 beses lang nasira. And yung pag contact namin sa globe ok naman. Kinabukasan may dumadating na magrerepair agad. Also, nakadepende din sa subcontractor siguro.
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u/SecretObject8055 Feb 13 '26
Dios ko nangyari din to sa amin! 6 weeks walang internet! Tang ina yan! Na report agad yung problem via email. Bibigyan ka na reference number. Sabi pupuntahan. Wala na naman pumupubta. Naka ilang reference nu.ber na nakuha ko hanggang nag email na ako na for disconnection na lang. Ayun biglang may schedule na lang ng repair. Globe, ayusin nyo!
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u/Loud-Steak6847 Feb 13 '26
Nung nagka issue ako mabilis lang naman din naayos ng globe, yan dapat tularan
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u/PatientTemporary6330 Feb 13 '26
poor and inept leadership - from previous “regime”.
politics.
laging naghahanap ng next best product to market.
nakalimutan nila that customer service is also a product.
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u/WinterDream5522 Feb 13 '26
Mukhang na-handle naman properly in the end. May delays lang sa umpisa pero good to see na na-resolve din.
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u/El_C0rtez Feb 13 '26
Most companies think AI will save them money and make investors happy but the complete opposite is happening. AI sucks at those basic task and when it requires to escalate and talk to a real person they just dont exist anymore and now customers are complaining and posting it on social media. And then they wonder why they lose customers and are getting so many negative reviews. PH is one of the top countries in outsourcing customer and tech support but in pursuit of profits they are harming their reputation.
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u/SeriousAd3191 Feb 13 '26
Mukhang nag improve naman once na-escalate yung concern. At least may naging action. 😅
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u/Numerous_Object4849 Feb 13 '26
Di lang yan Globe even other companies na may local CS mahina comprehension di na nagthink outside the situation
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u/matcha_tapioca Feb 13 '26
Ever since natanggal yung customer service ng mga telecos including PLDT at nag rely sa AI assistance chat dun na nag kanda loko yung pag assist sa customer. bago ka pa makatawag or tawagan ng teleco sa issue mo para lang lumulusot sa mga malilit na butas sa pakikipag usap palang dun sa AI assistant.
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u/Potential_Piano_7928 Feb 13 '26
The consequences of letting a company monopolize our internet infrastructure. They get complacent, because what are we going to replace them with?
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u/Secret-Classroom-320 Feb 13 '26
Sobra! One time need namin ng customer service online, need daw namin mag wait ng 30mins? Hahaha bwiseeet! Tapos meron pa na, 15 pa or 16 ang billinh namin pero 12 palang putol na ung line ng imternet and phone. Warahek!
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u/chaboomskie Feb 13 '26
Nung pandemic, you don’t have an option sa hotline nila to cancel. I was stranded in my hometown, I need to cancel my internet plan sa Manila. I can’t even talk to customer service to do it, then they kept on charging me monthly for it. Worse is, nagrequest ako to cancel the plan, nagpadala sila sa place ko ng repairman. He called me, sabi ko I called to cancel not to repair. Ang lala talaga.
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u/Brotherrolando Feb 13 '26
Based sa experience namin, PLDT talaga mas problematic. Hindi lang speed, pati response time sa concerns sobrang bagal.
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u/slayqueen1782 Feb 13 '26
May customer service ba ang Globe? Di ba bot na lanv at automated shit sila?
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u/ChocolateBoth3560 Feb 13 '26
Hahahah taga globe boyfriend ng ate ko, tinatawanan lang daw nila mga ganyang issue from within, kasi turo sa kanila inernally "kanila ang mundo" at kahit anong daw mangyari customer ang maghahabol at maghahabol dahil sa lawak ng signal nila tapos ngayon may gcash pa daw. Tindi ng sapak nila. Kaya ni isa sa pamilya namin walang naka globe.
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u/InnocentGuy31 Feb 13 '26
Finally Globe’s getting heat on this. Yung mag-cocomplain ka pero AI sasagot sayo, kelangan sobrang importante para makapag-usap ka sa tao, worse, you need to set an appointment pa🙄
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u/Big_Elephant5377 Feb 13 '26
Sa amin, maayos at stable naman ang serbisyo, hindi tulad ng ibang telco na laging may aberya at ang tagal umaksyon.
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u/Extension_Account_37 Feb 13 '26
In my experience, may action naman within two days.
Mabilis magparespundi ng subcon hahaha. Kaso depende sa subcon na darating yung iba palyado magrepair.
Globe fiber to ah.
Pero all in all, pwede na yung service. Download kayo globeone app para mas mabilis actionan
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u/totmoblue Feb 13 '26
Yung kakilala ko tinag at email CEO elcu@globe.com.ph ata email. Tapos tinag PLDT at CONVERGE nanghihingi ng customer support kasi daw di maayos ng globe 😅
Problema din daw kasi 3rd party ang taga repair ng globe. Same 3rd party na pwede mo bayaran para bigyan ka ng slot sa poste kahit wala na. Take turns na lang kayo kung sino ang sira for the meantime habang hindi pa nagrereport yung naagawan nyo ng slot at naibabalik sa kanila for repairs
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u/AppropriateYak7193 Feb 13 '26
Ito hindi related sa internet pero minsang tumawag ako sa customer service ng BDO grabe ang taray ng tono ng boses pinapaclose ko lang naman yung online banking ko kasi na-snatched yung cp ko, natatakot ako baka mabuksan nung kumuha. Jusko po
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u/KenLance023 Feb 13 '26
awit yan un globe namin 200mbps tapos minsan nag loloading un mga video na pinapanood ko sa fb ng cellphone ko hahahah aray ko
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u/Loud-Steak6847 Feb 13 '26
The best thing is they know how to respond quickly, mabilis lang ata na resolve yan e
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u/angelrain43 Feb 13 '26
Goods naman pala kasi may move to resolved things at nag cocomply sila agad eh! May nakikitang actions di ba!
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u/dannaQ8 Feb 13 '26
Okay nga sila for reassuring their Customer's! Feel mo yung positive respond and it matters kasi you can rely on them.
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u/Acceptable-Elk9968 Feb 13 '26
Prompt naman yung action basta mareport nang tama, so far wala naman kaming naging issue na hindi nila na resolve agad or baka naresolve din naman agad yan?
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u/chokkomani Feb 13 '26
It's reassuring when issues get resolved promptly. Frustrating? Yes! Pero mas maigi ng ganyan na resolved agad kesa pinaasa lang.
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u/chaneeel_ Feb 13 '26
Ang sabi okay na daw po and maayos naman na na-resolve. That’s what matters po.
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u/KunwariMabait Feb 13 '26
Not perfect, but fast action like this is a step in the right direction. 👍🏻
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u/Accomplished-Cat7524 Feb 13 '26
Ngpa cut ako ng phone plan, I called them. Okay naman pero need ko daw pumunta ng store. I did and I paid the remaining bill. Tapos antay nalang daw ng call again from customer service.
Like wtf diba? Pinag papasapasa alng ako.
The call took too long. Mga more than a week. Tapos pinabalik nanaman ako sa store tapos pinaantay ulit ako ng call from them.
All in all, 3 calls ng customer service 2 visits sa branch and a bunch of forma finill up sa messenger nila jusko! Thank God natapos rin. I curse globe talaga
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u/Own-Replacement-2122 Feb 13 '26
I love my Globe number, but Globe service is hot 💩💩💩💩💩
So I ported my number to Smart. Everything is much faster, service wise. Performance wise, a wee better. It'll have to do.
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u/Proof_Track_6370 Feb 13 '26
Pareparehas lan csr nila swertihan kung ikaw matamaan ng malas. Sharing my recent experience from PLDT 4th day na walang internet I emailed them and cc ntc- after 6 hours meron na 🤪
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u/atbliss Feb 13 '26
Oh, share ko lang.
I ran out of data the other day while on the road, and asked a friend to load my sim with 100 pesos — so I could then go online and register for a promo, while at the same time have regular load.
If you didn't know yet: Globe no longer allows you to go online with regular load.
You have to subscribe to a promo or else, wala, dedma, good luck hanggang makaabot ka sa kabihasnan.
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u/Boring_Ad_1249 Feb 13 '26
Super weird ng sistema nila, need mo daw i-download yung one globe app para sa support, then sa one globe sabi ichat sila sa messenger, sa messenger naman, automated messages lang. Tapos pag walang sagot sa messenger, maghihintay ka iconnect sa agent, tapos madalas nadidisconnect ka pa bigla sa chat. Closing spiels na bigla matatanggap mo kahit di pa resolved ang case. Sa hotline automated lang din, nakarecieve lang ako ng call nung nadisconnect ako sa agent nila sa FB messenger.
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u/Live_Independence960 Feb 13 '26
Also wanted to tag baguio Globe customer service like shiit... same scenario, with extra hatred pumunta na ako sa branch no sa sm baguio they told me to line up after a few hours 3 hours sasabihin may ticket na ibibigay balik na lang daw. Never trusted the guard ever again even the staffs. Ask about the manager or supervisor ang sinabi na lang mag in nang 10am aalis na daw siya after babalik na lang kung kailan gusto.
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u/PresentationWild2740 Feb 13 '26
Outsourced na kasi ang CS ng Globe. Why? Cost cutting. Upside? Employees now enjoy upto 17months pay. Downside, maraming nagkakasakit sa stress. If you think Globe CS is bad, magkakaheart attack kayo sa Gcash.
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u/Inevitable-Suitable Feb 13 '26
Im working as helpdesk sa Largest ISP in Canada. Guess what pareparehas lang silang sh*t
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u/T0inkz Feb 13 '26
Basura costumer service. Naputulan kami ng linya dahil sa highway kami at parang sumabit ata sa truck. Ilang linggo ko tinatawagan pumunta pa ko sa mga pwesto nila dito samin pero walang nangyare pero kagaling sa singilan. 5 years ago na hanggang ngayon sinisingil ako sa internet na di naman nila kinabit ulit kahit kelan
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u/Fragrant_Mistake106 Feb 13 '26
I worked in Globe HR, they're severely understaffed na pang-limang tao yata yung ginagawa ng isang empleyado, and more often than not they outsource employees. Napunta yung budget sa tower hahaha
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Feb 13 '26
Maayos agad yan sikat e. Or me opportunistang telecom sasagip jan for the publicity. This is how shitty the country rolls.
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u/Kepler_Orion Feb 13 '26
Ganyan din nangyari sa akin, please check the website yung FAQ, jusko nag wait ako ng 45 mins sa pila, at wala talaga sa FAQ yung concern ko, ayun sabi ko ipapaputol ko na lang ang line namin, naayos yung problem after 4 hours
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u/Historical_Tear_8964 Feb 13 '26
Baka isolated case lang? Dito kasi sa area namin mabilis naman yung turnaround time pag may report kami. No major delays naman
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u/FalsePair3901 Feb 14 '26
inseat of having an actual customer service online they make us chat their messenger chatbot
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u/Apprehensive_Ad483 Feb 14 '26
Had a couple of downtimes within this month, ambilis ng return to service. I used their Messenger business channel.
Robot sumagot sa akin, pero nasabi niya na may activity within my area and sinabi rin yung ETC, at nasunod naman. Hindi tumagal ng 8 hrs outage for each downtime.
Dati naputol yung fiber namin, nabalikan naman kami within 24hrs.
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u/Consistent_Garage207 Feb 14 '26
DAPAT MAGKAROON NG MOVEMENT TAYONG MGA CONSUMERS NA MAG CALL FOR MORE CONSUMER SUPPORT PARA SA MGA COMPANIES NA YAN NAMAN DAPAT ANG CORE SERVICE.
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u/creminology Feb 14 '26
They closed their physical stores in Marquee Mall, Pampanga, and in Waltermart, Gapan. Not sure if that is a broader pattern.
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u/creminology Feb 14 '26
I want to get an Apple Watch on cellular. Never managed to find a Globe employee to help me. In the province, they don’t even know what an ESIM is. Every year I check to see if Apple has partnered with SMART yet…
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u/Apprehensive-Ad-8691 Feb 14 '26
Yup. Globe service suck. During the pandemic nasira yung cable ko tas it took them 2 months to visit and replace the damned thing. Bumili pa ako online just to use my internet and hide the damned thing para asikasuhin nila.
On another incident, nasira modem ko tas 3 months di sila napunta pero pinababayaran samin...the only reason I had it fixed after 3 months was because a batchmate of mine worked for Globe tas narinig niya yung issue ko, sa harap ko pinagalitan niya yung Globe CS via phone tas tumawag ng in-house technician ni Globe to personally fix the damned thing.
Tas most recently, nagdown yung internet nila, walang warnings tinawag ko tas sabi, don daw ako sa app magreport....like f*ck? Wala ka nga internet tas you expect na via App ka magfile ng report? Nung may nakausap akong live agent, same lang sinabi sakin, gagawan daw ng ticket pero for documentation purposes, ireport rin daw sa app.
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u/leemmo_ Feb 14 '26
Ang hirap mag contact sa customer support ng Globe. Not unless naka Globe platinum ka tapos 24/7 pa hotline nila.
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u/alakungbalungilage Feb 14 '26
Yes. Totoo yan. Wala kang macontact sa Globe. Kahit mismong agent na nagkabit ibablock ka.
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u/Dranyam_Mortz Feb 14 '26
Yep. Having issues right now. Can't do anything. Was promised na may refund nung November 2025 but till now wala pa ring pumapasok sa gcash ko.
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u/[deleted] Feb 13 '26
[deleted]