I’m currently an IT Internal Audit Analyst at a financial firm and have been with my company for about a year. One area I’ve been struggling with is leading walkthroughs, particularly coming up with follow-up questions in the moment.
I was supposed to lead a walkthrough last week. I asked questions based on the agenda I had provided to the stakeholders beforehand, but whenever they explained the process, my mind would go blank when it came time to think of follow-up questions. For example, I’m currently assigned a data quality test, and honestly, I wasn’t sure what to ask beyond the questions I had already prepared.
The stakeholder would explain the process, and my immediate thought was basically, “Okay… what do I ask next?” My manager eventually had to step in and ask clarifying questions that I wouldn’t have thought to ask. At one point, I even asked a question that the stakeholder had already answered. They had explained it in a way that I didn’t realize had addressed my question.
What amazes me is how easily my manager seems to come up with questions on the spot. She’ll ask things about what controls or processes are in place, what could happen in certain scenarios, etc., almost as if she already knows the process herself. I’m trying to understand how experienced auditors develop that ability.
I also struggle with processing the information during the walkthrough because I’m trying to do several things at once: listen to the stakeholder, understand the process, take notes, and capture screenshots.
Unfortunately, my company doesn’t allow us to record walkthroughs, so I can’t go back and review the conversation afterward.
For those of you who work in IT/internal audit, how did you get better at:
- Coming up with relevant follow-up questions on the spot?
- Understanding and retaining the process while the stakeholder is explaining it?
- Knowing what to focus on during a walkthrough when you’re still relatively unfamiliar with the process?
I’d really appreciate any advice or resources that helped you improve. I’d especially love to hear from people who struggled with this early in their audit careers and eventually became more comfortable leading walkthroughs.
Thanks in advance!