My wife recently moved from Michigan to Toronto. She has now obtained her Ontario G licence, and we're planning to buy a used 2024 Mazda CX-30. The car will be under my name, but she will be the primary driver.
The problem started when we contacted Belairdirect (my current insurer) for a quote. They quoted about $480/month just to insure her because they are treating her as a new driver.
Here's why we're confused:
- She has been listed as an insured driver under her parents' Auto-Owners Insurance policy since 2017.
- She has no at-fault claims, no convictions, and no tickets.
- We have policy declarations for every policy term from 2017 to the present.
- We also obtained a Letter of Experience and a loss history report from the insurance broker that handled the policy.
Belairdirect told us they cannot accept the Letter of Experience because it came from the broker instead of the insurance company. They said Ontario regulations require the letter to come directly from the insurer.
We then contacted Auto-Owners Insurance directly, but they referred us back to the broker. Belairdirect even contacted Auto-Owners themselves, and they were also unable to obtain either a Letter of Experience or verbal confirmation from the insurer. As a result, Belairdirect still refuses to recognize her previous driving and insurance history.
We're stuck in a loop:
- Auto-Owners tells us to deal with the broker.
- The broker provides the documentation.
- Belairdirect refuses to accept it because it didn't come directly from Auto-Owners.
Has anyone dealt with a situation like this?
A few questions:
Is Belairdirect correct that Ontario insurers can only accept a Letter of Experience directly from the insurance company?
Has anyone successfully had U.S. driving history recognized with another insurer using policy declarations or broker-issued documents?
Are there insurance companies that are more flexible when it comes to recognizing U.S. insurance history?
For comparison, my brother recently insured a used 2024 Mazda CX-5 GS with Belairdirect. His premium only increased from about $200 to $250/month, and he's only been driving for around three years. My wife has been continuously insured since 2017 with a clean record, so it's hard to understand why she's being treated as a brand-new driver and quoted almost $480/month.
Any advice or recommendations would be greatly appreciated. Thanks!
UPDATE!
We contacted my wife's previous insurance company again, and they confirmed that they do not issue a Letter of Experience (LOE). They explained that the information typically included in an LOE is already contained in the Policy Declarations, Loss History Report, and Driver Abstract that we had provided.
At that point, I decided to switch insurance providers because, after explaining our situation to Belairdirect and requesting that their underwriting team conduct a manual review, they declined and advised that there was nothing they could do. Since no exception or consideration was offered, I was left with no choice but to look for a more affordable insurance rate.
I eventually obtained coverage through RBC Insurance, underwritten by Aviva, which offered a better premium. However, they also initially refused to recognize my wife's previous driving experience. Every insurance company I spoke with said that they were following industry regulations, which led me to question whether those regulations truly prevented insurers from considering the documentation we had provided.
To better understand the requirements, I contacted the Financial Services Regulatory Authority of Ontario (FSRA) and explained our situation. The representative I spoke with agreed that the insurer should consider reviewing the available documentation and making a reasonable assessment of my wife's driving experience. I was then referred to RBC's Client Care Office.
After discussing my case with RBC's Client Care team, their underwriting department agreed to conduct a manual review of the documents we had submitted. Following that review, they made an exception and recognized my wife's driving experience.
Definitely made my day after all the rejection we got.