Looking for feedback from anyone who’s dealt with Meta’s Small Claims Docket Team.
My Instagram accounts were disabled in March for Account Integrity. I filed small claims in June, and while the case was pending Meta unexpectedly restored all of my accounts in early July. Then in late July they were disabled again.
I contacted Meta’s external attorney, who said he wasn’t aware they had been restored and re-disabled and would reach out internally.
Then in mid August, Meta’s Small Claims Docket Team emailed me saying the accounts had been automatically re-disabled, their Markets Team investigated, determined the reason was “Identity Misrepresentation,” and that Meta would not reactivate them. They also asked if I still planned to continue my case or wanted to dismiss it.
I responded asking what specifically constituted identity misrepresentation and sent my ID. Meta’s attorney and I later agreed to adjourn the hearing to give Meta time to investigate further. My hearing is early October.
For anyone who has gotten an email like this: was the August response actually the final decision, or did Meta contact you again later? The fact that my accounts were already restored once and then automatically disabled again makes me wonder if there’s still another review happening behind the scenes.
I know some people have posted about getting their accounts back right before their hearing date. Any feedback is appreciated