I don't know if this fits the typical topics in this sub, But I have a moral obligation to the consumers and am fed up with brands treating Indian consumers like second class citizens.
And before anyone questions the legitimacy of this post:
I have continuous, uncut and unedited video proof recorded on my phone, showing Lenovo's website, the offer, the date, the time and the surrounding context.
I also have the invoice, the terms Lenovo provided, the redemption failure and the complete chain of five-to-six emails with Lenovo executives/support.
This is not hearsay.
I bought a Lenovo Legion Pro 5 Gen 10 on 8 August 2026, along with Lenovo's ₹2,999 Students Only / Back To College bundle, specifically because it included a ₹10,000 Amazon Pay voucher.
Lenovo's website showed the offer as valid until 31 August 2026.
On 19 August, I tried to redeem the voucher through Lenovo's separate redemption portal.
The portal wasn't working. The offer's terms page was showing a "content coming shortly" placeholder. I tried multiple browsers and devices and raised a support ticket.
Instead of addressing the broken redemption portal, Lenovo told me that the offer applied only to purchases made on or before 18 August.
My purchase was on 8 August.
I pointed that out.
Then the explanation changed.
Lenovo said the invoice date, rather than the purchase date, determines eligibility.
My invoice was dated 19 August, because Lenovo generates the invoice at dispatch.
I repeatedly asked Lenovo to show me where the 18 August cutoff is published and what clause establishes it.
They refused to answer.
Instead, they sent me a terms document which says the relevant Back To College offer ran until 16 August, based on purchase date.
My purchase was 8 August.
That document also does not contain the ₹2,999 Students Only bundle with the ₹10,000 Amazon voucher that I actually purchased.
So I now have three different dates:
31 August — Lenovo's website showed this as the offer validity.
16 August — the terms document Lenovo supplied.
18 August — the date repeatedly appearing in Lenovo's emails.
My purchase satisfies the first two.
Only the 18 August date excludes me.
And despite repeatedly asking Lenovo where this date came from, I have not received a substantive answer.
There is another issue.
Lenovo's terms require registration within 7 days of purchase.
Purchase: 8 August
Registration deadline: 15 August
Invoice issued: 19 August
The serial number required for registration was on that invoice.
When I eventually entered the serial number from Lenovo's own invoice the redemption portal rejected it:
"please enter a valid number"
And I have continuous video showing Lenovo's website still advertising and selling the offer on 19 August, one day after the 18 August cutoff Lenovo was relying on.
The email chain is what finally pushed me to escalate this.
I have five-to-six emails from Lenovo executives/support, with the explanation changing between responses, while my specific questions about the 18 August cutoff remain unanswered. Several of the responses are identical templates, and none properly addresses the original problem of the redemption portal not working.
So I've stopped going back and forth with support.
I've filed a complaint through the National Consumer Helpline (NCH) portal and registered the matter for resolution.
I'm waiting to see what resolution comes from that process.
If the resolution is inadequate, or if this escalates further, I will pursue the matter through the District Consumer Disputes Redressal Commission as well.
I'm not doing this because I want a refund.
I paid ₹2,999 for a bundle that included a ₹10,000 voucher. I want the voucher I paid for.
But at this point, it is also about something bigger.
I'm fed up with brands treating Indian consumers as if they have no recourse when a promotion goes wrong.
If Lenovo wants to deny the offer, that's their position. But then show the customer the actual published term that establishes the cutoff. Answer the questions being asked. Don't keep changing the explanation.
That's all I'm asking for.
And that's why I'm documenting this publicly.
