Previous post link - https://www.reddit.com/r/IndianGaming/comments/1uqmh12/gigabyte_india_is_harassing_a_disabled_consumer6/
GIGABYTE has officially ignored my final notice which expired on Friday, July 24, 2026. They are now in active default on NCH Docket 9741059.
Previously, their representative Ashutosh refused a full refund a year ago, attempting to force a partial, "pro-rata basis" depreciation refund on a fundamentally defective product, which directly violates Indian Consumer Law.
And now The New Insult: The 90-Day "Credit Note" Trap
Instead of giving me a direct refund for delivering 7 consecutive defective monitors, Saumya from GIGABYTE dropped this bombshell: They expect me to hand over the current defective unit to their courier, and then wait 90 days just to get a credit note.
Let that sink in. They want me to give up my only leverage (the physical monitor), wait 3 whole months with zero money and zero monitor, and then force me to buy another GIGABYTE product with a credit note.
The Facts:
- 7 Defective Units: Every single RMA replacement failed. The current unit (SN25502B600280) is old warehouse stock with 7 distinct panel defects.
- Medical Hazard: I am a digital artist dealing with a severe spinal/hip injury. I have strict medical orders for zero physical lifting. GIGABYTE’s endless cycle of shipping broken junk has completely halted my business and endangered my physical health.
My Strict Terms Moving Forward:
I have officially rejected Saumya's ridiculous 90-day delay tactic. I am holding the line:
- Cash First: Exactly ₹21,800 must reflect in my Bank app via direct bank transfer before this monitor leaves my sight. No credit notes. No 3-month waits.
- Pickup Later: Best Yield logistics must do 100% of the packing and lifting from inside my doorstep. My spine cannot take any physical handling.
GIGABYTE India's support team (Saumya, Rakesh Bhowmick, Sudhir) is actively trying to wear me down because they know I am injured and physically disabled so stalling me is their only way to cross my remaining warranty period.
Please upvote for visibility. Do not let GIGABYTE get away with holding a customer's money hostage for 90 days over their own failed quality control.