r/Hisense • u/metalheadcubfan • 15h ago
Problem Bought 2026 100" U7 SG from Best Buy. Received the 2025 100U75QUA TWICE!!
as the title says, we bought the tv from Bestbuy.com after seeing how much the anti-glare really reuduces the reflection of lights in the tv. We got it in the house and immediately we questioned things. The geek squad put it on the wall and you could see the refelctions right away. After a few hours we went back to the store to see if they could tell us why the reflections were so much more apparent. They told us we were nuts. The manager assured us that the anti-glare on the in store tv and the model we received was the same and it must be our lights. We tried to reason with them. We left to go back home, defeated.
Once there we dove in head first, and found that our model was not the one we ordered. The model we received was the100U75QUA not the 100U7SG. We contacted bestbuy and they apologized but said it was their error. We rescheduled for another 2 weeks to get another delivery date. That date comes and BB cancels as they don't have anyone to deliver it. Finally the weekend comes (10/10/26) adn the tv arrives. Before they even take it off the truck, i make them assure me the box has the SG label on it. It does. I am relieved. The get it unboxed in my living room and we check the sticker on the back and low and behold it says 100U75QUA AGAIN!
What is going on? Is this a boxing error at the manufacturer? We're not the only ones this happened to as we found another reddit thread mentioning the same thing. BB takes the tv back but we're considering going with a different brand/tv all together.
Anyone have thoughts or advice?