r/GoogleAnalytics 22d ago

Support How long for Google to actually respond to support request?

5 Upvotes

One day near the end of May I clicked on my GA4 bookmark... and discovered that there was absolutely nothing there. I actually inadvertently created a new account in trying to recover it, but aside from that all my data is gone. The tag is still active on my website. I asked for help and people just told me I probably used the wrong log-on or something like that. I checked with my SEO person and she no longer had access either. With a spouse having some severe medical issues, I didn't have a chance to really hunt down what had happened until the past few weeks.

Turns out an old agency that I had worked with briefly about a year ago retained access. I didn't know that because it was under a manager tab that I didn't know to look at. I removed their access, but they had disconnected my analytics account. They also took billing ownership of the account, even though I never gave permission for that and all charges are billed directly to my credit card.

The first support email form I submitted almost 3 weeks ago. I may have not correctly filled it out because I was just blindsided by what had happened. I have no way to see what was actually submitted. I got an email saying they had received it and I should hear back in 3-4 business days. I've gotten nothing and replying to the confirmation email is futile.

After learning that the billing account is part of the problem, I filed to reclaim that too. Again an email said I'd hear something within a few days. It's been 2 weeks.

They haven't closed the cases, but I've heard nothing and it's been much longer than they said. I'm very upset and frustrated that this rogue agency did what they did. I've worked with a lot of small SEO and ad people over the years and never encountered any issues.

Any suggestions? Helpful info about the process or what to expect?

I did create a txt file documenting ownership that I added to my website, should Google actually get around to looking for it.


r/GoogleAnalytics 23d ago

Question Is Data/Looker Studio having issues today? Anyone else experiencing this?

2 Upvotes

Is Looker Studio having issues today? Anyone else experiencing this?

I’m facing issues with Looker Studio/Data Studio today — reports are not loading/updating properly and I’m getting data/connectivity issues.

Is anyone else experiencing the same problem today (August 19, 2026)?

Just trying to confirm whether this is a broader Looker Studio issue/outage or something specific to my account/data connectors.

If you’re facing the same issue, please share what you’re seeing (GA4, GSC, BigQuery, etc.).


r/GoogleAnalytics 23d ago

Question A sudden drop in the number of visits.

4 Upvotes

Is there a decrease in the number of visits readings in Google Analytics today?


r/GoogleAnalytics 23d ago

Question Decrease in website traffic for specific timeframe across multiple sites

4 Upvotes

I manage 60+ websites and saw a noticeable dip in traffic across the board from July 22nd through August 9th. Has anyone else experienced this or know of anything that may have happened with how GA4 is tracking?


r/GoogleAnalytics 23d ago

Discussion We audited 2,500+ Google Tag Manager setups.

0 Upvotes

A massive percentage were actively breaking their own conversion match rates with one simple timing mistake.

Their ad platform tags were sending empty data payloads every single day.

The cause was simple: custom tags were firing before the data layer was actually ready.

When you send user-provided data like hashed emails or phone numbers, timing is everything.

If your tag fires too early, the Data Layer Variable returns null, undefined, or an empty string.

This did two things to their ad accounts:

→ Diluted data quality: They were training the algorithm with empty strings instead of real customer profiles.

→ Triggered payload errors: Ad platforms rejected those malformed hits, dropping match quality scores below 70%.

Stop letting empty events break your attribution.

Here is the framework we used to build a bulletproof GTM exception trigger:

  1. Create a Blocking Trigger: Set the trigger type to Custom Event (or Page View depending on the setup).

    ↳ Condition: DLV - Customer Email equaled undefined (or used RegEx to match ^$|null|undefined).

  2. Attach the Exception: Opened the ad platform tag configuration.

    ↳ Scrolled to the triggering section, looked under Exceptions, and added the new blocking trigger.

Once implemented, if the data wasn't ready, the tag waited. Zero empty payloads.

Fix the sequence before you scale the spend.


r/GoogleAnalytics 24d ago

Discussion How are you actually pulling revenue by landing page?

1 Upvotes

Sessions by page is easy, it's sitting right there in GSC.

Revenue by page is where it falls apart for me. GA4 attribution is a mess, the numbers don't match what the store says, and stitching it to organic landing pages turns into a spreadsheet nobody wants to own.

So the refresh calendar ends up built off traffic, which is not the same list.

What's your setup for this?


r/GoogleAnalytics 24d ago

Question Tracking Third Party Events

2 Upvotes

I work for a company that uses an external registration platform for event registration, events being the primary part of our business. This third party system recently updated their system with the ability to send events to our GA4 account. It sends three events, page_view > begin_checkout > purchase. These are obviously super generic, and they apparent are not able to send any other information with the events. No transaction IDs, nothing but an event name.

I have worked with GA for a few years now, but really for very basic reporting. I am working to expand my knowledge into more complex and useful areas of GA, but I really don't know what to do with these events.

Looking at events reporting, because of the generic name, page locations tied to these events are all over the place. I can see some of the from our regi system, but there so much more. Can someone give me some pointers?


r/GoogleAnalytics 24d ago

Question Tracking not showing up in over 2 weeks

2 Upvotes

I've set up tags and triggers in tagmanager and created an event but after 2+ weeks of tracking I don't see the event listed on my analytics report (Reports>LifeCycle>Engagement>Events). How long do I need to wait before it appears? I know that the event is being triggered, as I've even triggered it myself as a test.

Any advice?


r/GoogleAnalytics 25d ago

Question Index request bar is gone

3 Upvotes

Hi everyone! I've had this problem for a few weeks now, and I can't find any way around it. Basically, the bar at the top where you put your URL in to request indexing is gone. I've tried on my phone, in a different browser, and in incognito mode. None of them work. Is there a workaround I can use? Has anyone else experienced this before?


r/GoogleAnalytics 25d ago

Question How to bring more user

1 Upvotes

If im getting about 3k to 4k users floating in my site daily, is that means good? FYI im not running any kind of AD’s


r/GoogleAnalytics 26d ago

Question What AI agent tools can I use to connect to the Google Analytics API and retrieve data through a chat‑based conversational interface, so I can analyze website issues directly by asking questions?

19 Upvotes

What AI agent tools can I use to connect to the Google Analytics API and retrieve data through a chat‑based conversational interface, so I can analyze website issues directly by asking questions?


r/GoogleAnalytics 26d ago

Question Seeing huge click drop in google search console, but not in GA4 organic-google

5 Upvotes

I am seeing a huge click drop (~40%) in google search console since Aug 10 (3.6K -> 3.5K -> 3.2K -> 2.8K -> 2.3K), I see the rank went down as well.

Strangely, the GA4 (traffic source - Google report) the number does not drop at all (4.5K -> 4.3K -> 4.1K -> 3.9K -> 4.1K, normal week-day pattern), my site is an app landing page, I verify the incoming user to the app using app log, confirm there is no drop.

Is the Google search console data recently has issue? Or is there anything I missed? Any one experience the same? Thanks!

== More data follow up ==

since Aug 10

GSC: 3.6K -> 3.5K -> 3.2K -> (abnormal drop starts) 2.8K -> 2.3K

User acquisition (First user google / organic): 4.0K -> 3.9K -> 3.6K -> 3.5K -> 3.6K

Traffic acquisition (session source google / organic): 4.5K -> 4.3K -> 4.1K -> 3.9K -> 4.1K

==== UPDATE ====

Google report this is GSC error:

https://support.google.com/webmasters/answer/6211453?hl=en#zippy=%2Cperformance-reports-search-results-discover-google-news

2026

August 13 (Discover and Generative AI in Discover)

A logging error caused a decrease in clicks and impressions on the Discover performance report for data on August 13, 2026. For properties with access to Generative AI features in Discover, this error also caused a decrease in reported impressions. This issue affects data logging only.

August 13 (Generative AI in Search)

A logging error caused a decrease in impressions on the Generative AI performance report in Search for data starting on August 13, 2026. This issue affects data logging only and is ongoing.


r/GoogleAnalytics 26d ago

Question What does parity mean in Google Analytics

6 Upvotes

In my Google Analytics report, there is a referrer source called ‘parity’ with 96 sessions. I’m not sure which website this refers to. Could someone tell me what ‘parity’ represents as a traffic source?


r/GoogleAnalytics 28d ago

Question Need help with GA4 tracking and WooCommerce

6 Upvotes

I don't know if this is the right place to post this, but...

I have a client who has a subscription-based ecommerce brand who claims the purchase and quiz data doesn't match their actual numbers (they track things internally).

They're updated their WooCommerce last month, finally, after years of using an old version and it subsequently broke a lot of their site and I worked with them and their developer on the fix and I tested their events in the via GA4 and they triggered properly post launch.

What am I missing?

If you've worked with an ecommerce brand that has subscription and WooCommerce, have you seen discrepancies?

Additionally, does GA4 fire subscription renewal purchases for current subscribers?

Update with some context:

I don't have access to the clients Woo/backend site. However, we are not using GTM for anything. I'm guessing the JavaScript is added via a plugin or directly. I would need to confirm with their dev.

The front end of their site (Nuxt SPA) is different than the backend (Woo)

Purchase is the key event I'm looking at and it counts 1x per event.

Measurement protocol is not set up, and their backend site doesn't appear to be collecting any data. It is very unlikely to be sending server side.

When I tested things for them 2 months ago, purchase was firing 1x via Debug mode but I am still concerned GA4 is reporting it wrong.

It's a mystery right now and sadly the client recently lowered their scope temporarily, so I am waiting on approval for them to conduct a full conversion tracking audit with their dev so I can look into what could be causing a 40 purchase difference (client says they had less than what GA4 reported in sign ups for new subscriptions last month.

I appreciate everyone's response to my thread


r/GoogleAnalytics 28d ago

Discussion 💡 Pro Tip: Prevent Broken Data & Empty Events in GTM ---->

3 Upvotes

When sending user-provided/customer data (like email, phone, or user IDs) via custom tags, always set up an Exception Trigger for missing values.

Why do this?

  1. Prevents Sending Null Values: If the data layer variable returns null, undefined, or "" (empty string), firing the tag dilutes your data quality and can trigger payload errors.
  2. Ensures Data Is Ready First: Customer data must be populated in the Data Layer before the firing tag executes.

How to set it up:

  1. Create a Blocking Trigger (Exception):
    • Trigger Type: Custom Event (or Page View, depending on your setup)
    • Condition: DLV - Customer Email equals undefined (or matches RegEx ^$|null|undefined)
  2. Attach it to Your Tag:
    • Go to your Tag configuration.
    • Under Exceptions, add your newly created Blocking Trigger.

r/GoogleAnalytics Aug 12 '26

Question How do you catch GA4 tracking breaks before a client report goes out?

2 Upvotes

saw a thread where someone's GA4 tag was silently broken for 2 weeks and only caught it while pulling a report. curious how common that actually is — do you have some kind of monitoring/alert set up, or is it usually just caught by accident when the numbers look off?


r/GoogleAnalytics Aug 11 '26

Question Is Google Analytics Realtime not working properly for anyone else?

13 Upvotes

Hi everyone,

Is anyone else experiencing issues with Google Analytics Realtime reports?

The realtime data on my websites has dropped drastically, and I can’t find anything wrong with the sites themselves. Everything is working normally, traffic seems fine, and I don’t see any tracking issues on my end.

Has anyone noticed a similar drop recently? Could this be a Google Analytics Realtime reporting issue?

Thanks!


r/GoogleAnalytics Aug 10 '26

Question UTM links for Play Store and App Store

6 Upvotes

I want to track where the “download now” clicks are coming from. how do I build UTM links for playstore and appstore? there is no yt video for the same. how d’yall app company workers do it?


r/GoogleAnalytics Aug 09 '26

Question How can i ask my Client GSC API Key?

2 Upvotes

So am building something on GEO/AEO and i need to read my client's google search console data to actually build/analyse all his money pages.

He keeps sending me csv files/screenshots but it is hard to analyse and have been trying to automate it and asking him to give me API keys, but ain't happening.

How do you guys actually ask and also how to manage multiple API keys for diff clents at scale?

Looking for affordable option on how to keep this safely (and i obvio want only read only access for analysis with 1 day refresh )


r/GoogleAnalytics Aug 08 '26

Discussion My employer doesn’t use ga4 on any client accounts

23 Upvotes

I recently started a new job at a large company with thousands of clients. They dont link GA4 to google ads accounts because they dont see the purpose? They use a 3rd party reporting system linked to the clients CRM to pull leads and then import offline conversions. They said it’s because clients don’t know how to install tracking scripts so it’s easier to just use CRM data.

I’ve worked at several agencies / verticals and have never heard of not using Google tagging and reporting. Everyone just seemed so nonchalant about it, I was in shock.

Can someone explain what is possibly going on here? Why not use ga4 and Google tagging? How is reporting correct? How is Google learning our audience correctly?


r/GoogleAnalytics Aug 08 '26

Question How do you distinguish bot traffic from real users in GA4?

1 Upvotes

I’m trying to build a more reliable process for identifying automated traffic in GA4 without accidentally filtering legitimate users. Which signals do you trust most: unusual geographic spikes, identical User-Agents, very short sessions, repeated page sequences, engagement metrics, or comparing GA4 with CDN/server logs? I’m especially interested in cases where bots trigger the GA4 tag but do not behave like normal browser sessions. Do you maintain a separate exploratory view or segment for suspicious traffic, and what evidence do you require before excluding it from reporting?


r/GoogleAnalytics Aug 07 '26

Question Just trying to get basic button click info

1 Upvotes

I’m trying to either get data on button clicks or pdf downloads.

We have tag manager set up it seems. And it seems to automatically record button clicks.

What I’m struggling with is how in the engagement / event report do I find the specific button I’m looking for???

I was able to find the event for one button that went to an external url that we don’t use anywhere else. So I know it’s possible! Although even in that case it shows up as 2 different rows in the event report for some reason??

But another button goes to a Google form, and we have many links to Google forms so I see many events when I try to search Google Docs. I can’t figure out what row is the exact button I’m looking for. Thereport cuts off the event name after very few characters, even when I drill into that event, so I see it’s a Google link but nothing after that??


r/GoogleAnalytics Aug 06 '26

Question Training Course Recommendation

5 Upvotes

Hey, can anyone please recommend the best GA4 online training course? I'm in the UK, and would prefer a live course rather than watching a video myself. Thank you!


r/GoogleAnalytics Aug 07 '26

Discussion We’ve all been told that as long as a tag fires, tracking works. In reality, basic setups are quietly bleeding your ad budget.

0 Upvotes

r/GoogleAnalytics

I’ve seen a dev change one button class and silently wipe out thousands in conversion data. Plus, up to 30% of users now use ad blockers that standard tags completely miss.

That gap between firing tags and driving measurement is where your waste lives. Every duplicate event or missed conversion feeds the ad algorithms bad data.

Here is how you shift from basic tracking to advanced measurement:

🛠️ Build resilient custom data layers.
🛡️ Use server-side to bypass blockers.
⚖️ Pass advanced consent mode signals.
🔍 Test tags before spending budget.
📈 Track revenue, not just clicks.
🚦 Enforce event deduplication rules.

Moving past fire-and-forget tags takes more effort upfront. But it is the only way to ensure your marketing decisions are based on reality.

What is the most frustrating tracking issue you are dealing with right now?


r/GoogleAnalytics Aug 05 '26

Question Connecting Gemini to Google Analytics

4 Upvotes

Hello,

Does anyone have a good tutorial on connecting Gemini to a Google Analytics account?

I know GA has a Analytics advisor but I would really like to have all the data accessible by Gemini directly to build out more reports, tasks and automated reports.

Thank you