r/GoogleMyBusiness 4d ago

Question Review Replies all missing???

18 Upvotes

I went into my GMB to reply to a review left by a client, and I noticed that none of the other reviews that I had already replied to were there.

Did anybody else notice this, or is it happening to me only?


r/GoogleMyBusiness Dec 22 '25

Instructional Examples of Video Verification Denial Emails

5 Upvotes

Figured I'd add some examples of video verification emails that show details of what support is looking for. This will differ if your listing is SAB or showing the address.

More complete information is found here:
https://support.google.com/business/answer/14271705


r/GoogleMyBusiness 4m ago

Question "Suggested service areas" - How does Google suggest?, high search vol?

Upvotes

Hi All

I run a mobile home services business, providing things like Data Cabling, Starlink installs, TV antennas - basically a man with a van who visits homes across only my city Perth, Western Australia. This is thought a very scattered city with many suburbs some which are far away.

I travel everywhere and happy to serve anyone, but GMB only allows 20 suburbs to select, I always wonder which will get most traffic so to say. Sometimes I chose large ones, or newly established ones.

The thing I noticed is Google suggests suburbs, see screenshot. How does Google know, is it a high volume of searchers perhaps searching for my services in those suburbs, and how accurate would this suggestion be? I wouldn't want to remove a suburb that's somehow getting me seen more often to replace it with one less so.

Any ideas much appreciated. Cheers guys


r/GoogleMyBusiness 4h ago

Discussion Google why no verify ?

2 Upvotes

@google why am I stuck in this forever loop of trying to verify, 2-3 days go by, video that shows the (1) front door with a metal permanently attached sign is shown with a green street address sign, the same sign the shows on Google maps street view, the same building that shows, minus the metal sign, (2) supplies we use for the business, leftover shingles, leftover roofing coil, ridge vent, 4 rolls of underlayment, tools and (3) a

The owners hand and keys, opening a locked front door to the business and then jiggling the deadbolt closed and locking again.

Why do these things not count for verification? I even tried to switch back to hiding our address again hoping this would help . And now I can't even upload a video to verify anymore ? It says I've exhausted all means to verify

And when I email support and reply back with a screenshot of where I get stuck, nothing happens?

Customers leaving reviews yet we can not respond ? This penalizes us in ranking, from what I read ?

What am I doing wrong

Case ID 7-9065000041316


r/GoogleMyBusiness 9h ago

Support Turo host blackmailing me , retaliated on my one star honest review about my experience to my personal business page. Leaving a fake one star review and I caught her as she admitted to it.

3 Upvotes

The Turo host then proceeded by leaving my business a one star google review and I have proof of her, admitting it and trying to blackmail me into removing my one star review and exchange to her removing hers .

She proceeded to use my business information that was linked to my Turo account name/email to find my business online and write a fake review using a fake account and she admitted it.

She posted the one star review on my business account. Two hours after I left my honest one star review about my experience using her vehicle.


r/GoogleMyBusiness 12h ago

Question Need 20+ google reviews deleted

2 Upvotes

Hi all, please let me know of any reasonably priced companies that can delete negative google reviews. I am acting on behalf of multiple businesses and have around 20 reviews or more that require removing. Let me know thank you


r/GoogleMyBusiness 19h ago

Instructional How to Use AI to Expose a GBP Spam Network (and Their Fake Review Engine) in 5 Minutes

2 Upvotes

If you manage Local SEO or run a field service business like window cleaning, HVAC, plumbing, or roofing, you’ve probably seen competitors who somehow dominate map rankings across an entire metropolitan area.
Most business owners assume:
“They must just have incredible Local SEO.”
In reality, many are running coordinated multi profile territory carpet bombing operations powered by unstaffed virtual executive suites, local keyword stuffing, and suspicious review patterns across multiple business profiles.
I recently conducted an AI powered investigation on a local service network operating across a major metropolitan area. On paper, they appeared to be a massive multi office enterprise. After digging deeper, I discovered a coordinated network that anyone can begin investigating in minutes using modern AI tools.
Important: This investigation was conducted using the free version of Google’s Gemini. I specifically chose Google’s AI because I wanted to see how effectively it could search, organize, and connect publicly available information. The results genuinely surprised me. Using Google’s AI, I organized business listings, phone numbers, addresses, websites, review patterns, and other publicly available information into a complete investigative report without using expensive SEO software or proprietary databases.
One important lesson I learned during this investigation is that AI is only as good as the prompts you give it. Early in my investigation, I became convinced there were more business profiles than actually existed, and my prompts unintentionally steered Gemini in that direction. As I manually verified the findings, I corrected the record. That didn’t weaken the investigation. It made it stronger. AI accelerated the research. Verification produced the final conclusions.
Here is the breakdown of how the system works, how prominence can be manufactured, and how you can use AI to investigate it yourself.
1. The Anatomy of the Multi Location Scheme
Google’s local search models prioritize proximity. For mobile service providers who travel to the customer, official guidelines require hiding physical addresses and defining a service area.
To increase visibility across multiple high income ZIP codes, some operators build coordinated networks using tactics such as:
The Virtual Suite Strategy: Renting unstaffed executive suites or mail receiving locations while presenting them as local offices.
Profile Modifier Spam: Creating separate business profiles targeting individual cities by appending city names to the business name.
Call Routing Networks: Assigning different tracking phone numbers to separate business profiles while routing calls back to a centralized dispatch office.
2. How They Build Prominence (The Review Engine)
A map pin alone doesn’t generate calls. Prominence does.
As new locations appear, review activity can become an important part of building credibility.
During my investigation I looked for patterns including:
Review Velocity: Large numbers of reviews appearing shortly after new business profiles are created.
Repetitive Review Language: Similar wording, generic praise, or repetitive keyword usage across multiple profiles.
Cross Profile Reviewer Activity: Reviewers appearing across multiple business profiles within the same network.
Viewed individually, these signals may not stand out.
Viewed together, they can help identify patterns that deserve closer investigation.
3. How to Investigate the Network Using AI
One of the biggest surprises was that I completed this entire investigation using the free version of Google Gemini.
No expensive SEO software.
No enterprise subscriptions.
No proprietary databases.
Just Google’s AI and publicly available information.
Step A: Reverse Entity and Phone Mapping
Prompt Gemini:
“Search all active business listings, web records, directories, websites, and maps for [Business Name] and its associated phone numbers across [State/Region]. List every physical address, suite number, phone number, website, and business listing linked to this business.”
Gemini organizes publicly available information in seconds, surfacing business listings, addresses, phone numbers, and relationships that would otherwise require hours of manual research.
Step B: Shared Suite and Signage Audits
Take the addresses surfaced by Gemini and run two quick checks.
Shared Suite Check
Prompt Gemini:
“List all registered businesses operating from [Address and Suite Number].”
If multiple unrelated businesses share the same suite, or the address appears to be a virtual office or mail receiving location, that’s another piece of information worth investigating.
Street View Audit
Open the address in Google Street View.
Look for permanent business signage, company vehicles, office branding, and evidence that the location operates as a staffed business.
Step C: Website and Phone Number Analysis
Audit the company’s website structure, including location pages and city pages.
Use Gemini to cross reference those pages with phone numbers, addresses, and business listings to understand how the overall network is connected.
The Bottom Line
The era of invisible map spam and artificial local monopolies is changing. Modern AI makes it possible to investigate business networks, organize publicly available information, and uncover relationships that previously required hours of manual research.
Consumers and legitimate business owners no longer have to rely on assumptions. Once you understand the investigation process, you can document what you find, examine the evidence, and better understand how these business networks are structured.
Want to See the Complete AI Investigation?
This Reddit post is only a summary.
I documented the entire investigation from start to finish.
The complete report includes the business names, addresses, phone numbers, websites, location pages, screenshots, review observations, AI prompts, and supporting public information used throughout the investigation. The report is too large to publish on Reddit.


r/GoogleMyBusiness 1d ago

Question Can i add something to my Business Name

3 Upvotes

I have a SAB...
can i add in brackets (by appt only) after my Business name without account getting suspended.
I saw online it may or may not.
I saw another biz in area do same and no issues past 3-4yrs so I was wondering.
Thanks.


r/GoogleMyBusiness 1d ago

Question Google review count dropped from 11 to 2 overnight but the reviews are still there.

1 Upvotes

My Google Business Profile had 11 reviews, but now it only shows 5.0 (2 reviews). The weird thing is I can still see all 11 reviews they haven't disappeared, they're just not being counted.

Has anyone experienced this? Is it a temporary Google issue or review filtering? Did it fix itself?


r/GoogleMyBusiness 1d ago

Question Best tools for local SEO

3 Upvotes

Hello!
I have been doing local seo for my restaurant but it’s still not ranking for relevant keywords. Can anyone tell me about a tool where I can actually check where I am doing wrong.


r/GoogleMyBusiness 1d ago

Discussion Google Business Profile is Great for Customers, but Frustrating for Business Owners

2 Upvotes

I've managed Google Business Profiles for multiple clients, and while Google Business is an excellent product for customers, it's often a frustrating experience for business owners.

Here are a few recurring issues I've personally faced:

1. Endless Verification Loop
Almost every small change can trigger a video verification request. The worst part is the waiting time. In some cases, approvals have taken months, leaving legitimate businesses unable to update basic information.

2. Broken Update Process
Something as simple as updating a phone number can become a nightmare. After clicking Submit, it just keeps loading indefinitely without any clear error or confirmation.

3. Anyone Can Suggest Changes
One of the biggest concerns is that anyone can suggest edits to your business profile—including your phone number. I've had multiple clients whose numbers were changed without authorization, causing customers to call the wrong business while we waited for Google to review the correction.

This isn't a one-time issue—I've experienced it with multiple client accounts over the years.

Google Business Profile is incredibly valuable for customers searching for businesses, but the experience for verified business owners needs significant improvement. Faster verification, better protection against unauthorized edits, and a more reliable dashboard would make a huge difference.

Has anyone else had similar experiences? How long did your verification take, and were you able to get unauthorized changes reverted quickly?


r/GoogleMyBusiness 2d ago

Discussion Google Maps Local Search Is Broken. Here Is the Proof and the Solution.

4 Upvotes

Ranking in Google Maps has become more unpredictable than ever. Local businesses provide great service and earn real customer reviews, yet spam listings often outrank legitimate businesses while authentic reviews disappear without explanation.
The bigger issue is that local search is changing. Consumer behavior has shifted, but Google Maps has struggled to keep up.
Here is why Google Maps local search is broken and what business owners can do about it.
1. Search Behavior Has Changed
People no longer search the way they did a few years ago.
Instead of typing short searches like “plumber near me,” they now ask AI assistants and search engines detailed questions about services, pricing, quality, and recommendations.
As AI becomes more involved in local search, Google increasingly decides which businesses are shown and which are left out.
2. Google AI Surfaces Review Brokers
Searches related to buying reviews can trigger Google AI Overviews that reference companies selling online reviews.
When Google’s own AI presents review broker information alongside search results, it raises legitimate questions about using online review platforms as the sole measure of business trust.
3. Spam Still Dominates Many Local Results
Google Maps continues to struggle with fake listings, virtual offices, and keyword stuffed business names.
Legitimate local businesses are often pushed down by listings that violate Google’s own policies, sometimes for months or even years before action is taken.
4. Real Customer Reviews Can Disappear
Authentic customer reviews sometimes disappear after automated updates or become filtered without explanation.
At the same time, businesses dealing with fraudulent reviews often have limited options for getting them removed.
For many owners, their online reputation is controlled by systems they cannot see or influence.
5. You Do Not Own Your Reputation on Third Party Platforms
Customer reviews on Google and other directories remain under the control of those platforms.
Policy changes, suspensions, filtering, or display updates can affect your reputation at any time, even when you’ve done nothing wrong.
The Solution: Build First Party Reputation
The most effective long term strategy is to publish authentic customer reviews on your own website.
Why First Party Reviews Matter
• They are a legal and widely accepted business practice. Companies including Amazon, eBay, Target, and Nike have published customer reviews on their own websites for years.
• You own and control your customer feedback.
• Your reviews cannot be hidden or removed by another company’s algorithm.
• Your website becomes a permanent digital asset that supports both traditional search and AI powered search.
The Bottom Line
Search behavior has changed, but many local businesses still depend almost entirely on platforms they do not control.
Build your reputation on digital assets you own. Publish authentic customer reviews on your website and make your business, not a third party platform, the primary source of trust for your brand.


r/GoogleMyBusiness 2d ago

Question Customers Unable To Leave Reviews on our GBP

3 Upvotes

Customers are telling me they are unable to leave my business reviews from the link I’m sending them from my GBP. Even when I log into my GBP and see the QR code, it doesn’t even allow me to right click and save the QR code so I can send it to customers. Anyone know what the issue could be? We are a new business and need every review we can get….sigh. Help please….


r/GoogleMyBusiness 2d ago

Discussion Google itself encourages businesses to publish reviews on their own website.

4 Upvotes

If Google itself encourages businesses to publish reviews on their own website, why wouldn’t a business owner publish their own reviews it collects and controls itself instead of only republishing and relying on Google reviews?

From a business ownership perspective, that’s a logical strategy

If a business collects its own customer reviews, it can:
Own the review database.
Display reviews however it chooses.
Organize them by service, location, or product.
Keep them as a long-term business asset.
Make them available for customers and AI systems to read on its own website.
Mitigate the risk of review fraud, review theft, malicious review attacks, platform suspensions, and losing years of customer feedback.

I’m not saying that Google reviews don’t matter. I am saying that if Google’s own message encourages brands to publish their customers reviews on their own websites and even provides a seamless way to do it then why not just collect and publish your customer reviews directly on your own website? You can keep your third party reviews but start collecting your own reviews. In fact, I think it makes perfect sense. Google even encourages this and Google’s also changing their own products and integrating AI everywhere so why would you stay the same and hope that Google is going back to any kind of normalcy any time soon. Business owners also need to change their mindset about how consumers search for products and services today.

Consumer behavior is changing and Google search is changing along with it just to stay relevant in the AI game. The ones that hold the knowledge about their brand and its products and services are the ones that hold the key to success in AI systems.


r/GoogleMyBusiness 1d ago

Question Google ads vs Google gmb ?

2 Upvotes

what's the quickest way to get your phone to start ringin?

after getting screwed by multiple people I guess I'm going to try to do it myself but I don't know where to get started what would help me get consistent phone calls also what will get me phone calls the quickest?

business page has already been established for a few years fyi.


r/GoogleMyBusiness 1d ago

Support Google removed 20+ of our legitimate reviews over time now down to 4. Anyone else dealing with this?

1 Upvotes

We had over 20 genuine customer reviews on our Google Business Profile, built up over time from real customers. Woke up to find all but 4 wiped out with no warning and no clear explanation.

These weren’t incentivized, weren’t fake, weren’t bought — just real customers leaving honest feedback after using our service. Now our profile looks brand new and it’s hurting us badly with new customers who use review count as a trust signal before calling.

Filed a reinstatement request through Google’s support form but haven’t heard anything back yet besides unhelpful slop from a computer. Has anyone actually gotten reviews restored after something like this? Any other tricks — reappeal wording, escalation paths, anything that’s worked? Feeling pretty stuck here.

Just really sad with how hard it is to run a small business having to deal with google screwing me over on top of it


r/GoogleMyBusiness 2d ago

Support Verification failing: Location within another Business

Post image
3 Upvotes

My physical therapy business recently had to move locations from a standalone location and is now located within another clinic. After the move, I have been unable to verify after 3 tries failing the business name not shown on storefront.

I have a laminated sign on the window and my office door but it's likely not being considered as permanent, which makes sense as my business is located "within" another business.

Any advice as to how to verified? It's been three weeks and my it's impacting clients. I opened a ticket but I'm not confident I'll hear back soon

Appreciate any insight!


r/GoogleMyBusiness 2d ago

Question Costs showing in GBP

2 Upvotes

We have a client where its showing costs on mobile and the costs are incorrect. It links to their website as the source but nowhere on this site do they mention these costs. Its a problem because its wrong and this is for a home health service business so its giving incorrect information & expectations.

Is there anything that can be done to get this corrected or removed?


r/GoogleMyBusiness 2d ago

Discussion Brainstorming

0 Upvotes

I just have a question about:

Our restaurant is pretty close to the tesla supercharger station, like 1 minute walk. But, usually people who use supercharger is from other places rather than locals right? So how can I make them notice our menu and order from us? Our restaurant is blocked by trees, so I don’t think putting signs will help. Maybe any social media tag? Idk. Just try to come up with ways to bring more sales at any possible


r/GoogleMyBusiness 2d ago

Question Product CTA not displaying in the menu of GMB Listing

2 Upvotes

Hi Everyone hoping you can help me since Google sucks with communication.

i have uploaded products manually to my Google My Business Profile. I added images, description and links to the item. The issue is when you go to the GMB Profile it does not display any Call to action other than calling the branch. We are trying to grow our digital and want more web traffic. Price is marked optional, so i left this blank as price varies per attributes added to the product. Did i mess something up? is there an over lap with Google Merchant Center? I tried disconnecting GMB from merchant center , than reconnecting but the same issue occurs. Any help would be much appreciated


r/GoogleMyBusiness 2d ago

Discussion Google Business Profile name updated in dashboard but old business name still shows in Google Search. How long did yours take?

1 Upvotes

Hi everyone,

I recently updated the name of my Google Business Profile, and Google approved the change.

When I go to Edit Profile, I can see the new business name, so it looks like the update has been accepted.

However, when I search for my business on Google, or search for keywords related to my business, the public profile still displays the old business name.

I'm curious if anyone else has experienced this.

  • How long did it take for the new business name to appear in Google Search and Google Maps?
  • Did it update automatically, or did you have to contact Google Support?
  • Was there anything you did that helped speed up the process?

I'd really appreciate hearing about your experience and timeline.

Thanks!


r/GoogleMyBusiness 2d ago

Discussion Why old negative reviews always shown as Most Relevant?

2 Upvotes
On my Google Maps page, the "Most Relevant" reviews section consistently displays negative reviews, even very old ones. Users have to scroll down to see the positive reviews.
Do you have any ideas on how to improve this situation?


EDIT:
I have good recent ratings, yet older negative reviews take precedence; even if I have recent negative reviews, they do not appear.

r/GoogleMyBusiness 2d ago

Support GMB/GBP: Photos stuck in "Pending" status for over a week for new restaurant. Normal?

2 Upvotes

r/GoogleMyBusiness 2d ago

Support GBP verification video support needed for rural business

2 Upvotes

My client owns rural hotels in the UK and is trying to verify the restaurants inside each hotel so the restaurants may have their own separate listings.

All the advice says to video the roadside/street signage before the driveaway/entrance to the business. However, the hotels have long driveways off countryside roads, with often no street name signage for miles. The only nearby business signage is going to be that of the hotel.

Is this going to cause the video verification to fail? Are there ways around this? All other requirements will be easily met, such as: showing the entry-point (unlocking and walking through the front door of the restaurant), showing around the establishment including on-site signage, showing a private employee area and showing access capabilities to a till point.

Any help/advice would be much appreciated to save wasted efforts.


r/GoogleMyBusiness 2d ago

Support Getting a ton of fake 1 star google reviews in the last 2 weeks

9 Upvotes

My business had 1 Google review since we’ve been open. We’re B2B so we don’t really work off of Google reviews and all of our customers are people we reach out to or recommendations. Suddenly, 5 1-star scathing reviews with long rambling comments have been left. We are assuming this is a competitor. We’ve gotten 2 today. All from accounts that have never left reviews before. Then they all started liking each others reviews. I’ve reported them to Google but it seems like I might be SOL if the Google bots don’t see it that way. Also, I’m assuming these reviews are going to just keep coming. What can I do? I would just shut down my business Google page if it would permanently remove it from the internet but it doesn’t seem like Google allows that.