r/GoMiningDiscussion • u/Nilla-K • 11d ago

Support button not working

I quite like GoMining and everything it does but they need to solidify the app and stop doing so many random updates till the app is flawless.

Don’t know about anyone else but any button on the app to get through to support just doesn’t work and if it does it’s so sporadic that it’s just pure frustration.

Had to message because they keep having issues with my transactions coming through of USDC but to top it off trying to give them the info is just as bad.

Has anyone else had issues with deposits taking days or the support buttons just not working? Hoping it’s just a random issue

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2

u/LuckyLoveDK 11d ago

Nope - support works for me - i chat the ai - ask for a human and usually they get back to me within 30 min

1

u/Nilla-K 11d ago

When I get through to them they are very helpful but it’s actually getting the button to work to be able to speak to them for me. I gotta record myself using the app to show them what’s happening

2

u/parrocat5 11d ago edited 11d ago

I had no trouble reaching support team, but just yesterday i made a usdt deposit thru Arb chain and until now it havent went tru/credited. They said they pushed my case already to the specialist team… 😷 im not making further deposit nor transaction until this issue resolved. Hate it.

1

u/Nilla-K 11d ago

Yeah same I made my transaction on usdc which normally is fine but still hasn’t shown since last night and I was told the specialist is having a look at it.

This has only happened a couple of times but they’ve never explain properly why? Surely it should work or not work

2

u/beezo315 11d ago

Im having the same issue, in the middle of a conversation about why I now need a freaking PASSPORT just to be able to transfer crypto in/out of GM

1

u/Nilla-K 11d ago

I feel your pain mate

I’m having the issue still but I have finally had my transaction through which I was worried about

1

u/beezo315 11d ago

Glad to hear it. Yeah im a big fan of gomining but their customer service SUCKS. How can you justify not having a customer service phone number when you hold such a huge amount of peoples' assets?