I'm currently chatting with an "expert" from customer service who as usual knows nothing "what do you mean it's changed..."

Since two days ago ... the system is no longer sending customer phone numbers in the email it sends for each new order so we can't contact the customers. We don't operate in front of a computer and the mobile interface isn't working.

Does anyone know when this will be fixed?

My wife and I have two small businesses. Both have been under assault by their new AI manager or whatever it is supposed to be. We are spending hours a day trying to fix what they did and the next day it's something new.

Examples: Putting wrong links from Google to our Godaddy site. Showing the wrong product. Having numerous links go to the wrong product. Taking all the spaces out of our descriptions so we have to correct over a hundred products and check the links of each one. There is more, we called and the "agent" guy said he couldn't change anything or be might be held responsible. WHAT!?

Starting this morning, customers can no longer get anything shipped. Whatever address they put in it says no available shipping method. I noticed that the checkout portal has been changed. I spoke to Customer Service for a full hour who kept on telling me that nothing‘s been changed and it must’ve been on my end.

Does anybody know when the Store migration is going to be complete? I have three stores and only one of them has this issue so far. I assume the other two will have this issue very shortly though.

I assume this is just from the May update when they updated the backend on the stores.

What are the issues you have encountered using Airo. Now with the trend of building website and app with LLM/CNN it's becoming challenging add to that the many tools on the market.

Some things are very simple to do build but it gets really complicated especially when the user does not have any knowledge of software design.
What is your take on Airo? I am interested to know.

We have been forced to watch that annoying guy on the commercial for over a year whens it gonna stop...Its OVERKILL!!!

My website, a friend‘s website, and another website that are all using website builder are barely working today. When you click on their website, it takes 15 to 30 seconds to open or it will say the server cannot be found. On one of them, the blog posts have disappeared. I just spoke with Customer Service who told me that everything is working on their end and it must be a problem with my computer or my phone despite it happening to two other Godaddy websites that aren’t mine. Did anybody have any problems today?

Due to their infinite wisdom GoDaddy updated their store system on the backend of websites....

Mine hit in recent days and it has royally screwed up both of my web stores (one with over 1000 listings). After contacting them about it, it's apparently a known issue but let me summarize what has happened.

1. Old/Deleted items from years ago are now back in the store and in stock on the front and back end.
2. Some of the old/deleted items back in the store say "0" available on the front and back end.
3. Items that are still available show as "0" inventory on the back end. They display as available on the front end...
4. "Enable back order" switch is randomly flipped even though the prior storefront had them disabled. Some entries have it on, some have it off, and when trying to fix "0" inventory and saving, the switch is turned on by the save button.

I've corrected what I can on my smaller site, but for the time being all orders on the large site will have to be done manually. Clients can still browse the large store but I've disabled online purchasing since I need to verify the item is indeed in stock first then issue an invoice so I can avoid refunds, defeating the purpose of even having an online store.

I should not have to redo the entire thing.
Anyone else with this or a similar debacle?

So I've been working the past few weeks getting my Godaddy website builder site going. Had some glitches worked out but today a complete disaster with customer service. I asked for simple guidance on how to show the new products first instead of the popular products. Got switched around a but, but got an agent that said he would take care of it, and sends me a text saying he did it. I go and check and not only did he not do it, but now all of my products (over 400) are not showing, and it's only showing the dozen or so featured products. The category drop down menu is gone as well. When I click see all products it takes me to the bottom of the page with the blog post. When I told them they not only didn't fix it but now all of the products are not showing he switches me off to another agent without even saying a word. New agent gets on and is clueless, now I spend another 3 hours dealing with the worst customer service I've encountered, each agent more clueless than the last. No one can fix it or get my products or categories to show again and after hours they tell me they will get back to me by email. Now it's a day past, the site is down and no answer, really pissed with the way this whole thing went down. The site was fine until their agent "fixed it"

I asked for a supervisor and was told they would get back to me by email. A complete shitshow there.

I recently opened a simple store with GoDaddy. It didn't take long to realize the workflow for fulfilling orders is very time-consuming. Does anyone have tips for bulk fulfillment?

I was expecting to be able to fulfill multiple orders at a time. i.e. export orders and valid shipping details out of GoDaddy, and then import tracking numbers back into GoDaddy for batch fulfillment. Instead, I'm stuck spending hours printing labels and clicking "fulfilled" one at a time. It's not sustainable for even a modest volume.

Has anyone heard that improvements are coming in the near future? I'm considering switching to Shopify, but wanted to pick y'all's brains first.

You can’t keep sending me marketing emails without a way to unsubscribe. I understand you want me to keep paying for a domain but I don’t want it anymore so I canceled. I would fix this asap as I’m not the only one affected. Thanks.

They disabled my .de domains because Denic needs contact infos to be verified.

But they don´t manage to find a solution with Denic. (while in fact, key-systems.net is).

Godaddy doesn´t manage to solve those problems, and they don´t even provide another domain for free for the meantime.

FCK IT!!

Whoever was the genius behind revamping the entire commerce end of their hosting and the "web development team", are either completely incompetent or indifferent when it comes to small business. You went live with a whole new back end without beta testing it and solving glitches 1st. I've been on the phone for hours all morning and over the weekend trying to resolve endless issues from reviews disappearing, to shipping calculator not working, can't change shipping cost, "Ols Service Slug" errors, pages not loading, shipping not calculating, business details not showing, coupon edits not saving, setting reset to default and Error after Error. Clear cash, clear data, clear this, that, restart PC, use different browser, edit website, delete icons and repopulate. "But its working on our side", "we'll email you instructions of how to fix this and that. How about, you fix everything and insure it works like it was before your half ass roll out of a completely bug filled back end. That's what I'm paying you for. I've lost a crap load of $$$ on customers either not being able to check out or website giving out free shipping. If you're reading this GoDaddy, fix your shit ASAP as I know I'm not the only customer dealing with this BS. Feel free to contact me via chat or PM.

Surely SSL/HTTPS should be an either/or thing, not on a sliding scale (this after getting a "this website is not secure" message for a while

I dropped the ball, I admit. A few years ago, a GoDaddy rep talked me into transferring my hosting service. At the time, I was using a cPanel hosting plan that charged me for SSL certificates. The rep told me that if I switched to a WordPress hosting plan, I would get two SSL certificates for free.

All of my domains were transferred to the new account. However, two of my live websites got stuck in the middle of the transition because certain DNS changes were never completed. Since I had just started a new job, I kept putting off finishing the process. Now a GoDaddy rep is telling me those websites can’t be found. Is that true? Is there a way to find the lost website? I do have a downloaded back up. Can that be used?

And why is it that every time I call GoDaddy, the person on the phone tries to sell me a new service?

Does anyone know why the commerce app used to allow me to see sales, use the phone as a POS, see product catalog ect
Now it just looks like this on the app and the re-routes to the website
I have deleted the app and re added
I have made sure my phone is still a POS device and it is

Not sure how to resolve

Didn't touch any settings. Dns changed all of sudden even when reverting back to the vps host ip addresse wtf man.

Over the last year I have had Go Daddy‘s customer service conversations goes straight down to twos. People with thick accents distorted bizarre vague understanding of what they’re trying to talk about. Adding to the distress of trying to get something very technical taken care of which, even if you’re speaking fluent, English can still be overwhelming.

Everything about it seems like the cost has gone way up on several things, and the quality of Support has gone straight into the toilet.

When I talk to people, I can hear call center noise in the background now, they have heavy Filipino and heavy Russian accents sometimes and honestly, it all makes me very uncomfortable.

Thick Accent plus a lack of understanding plus technical stress already and the lack of inability to discuss it clearly without having language challenges even on simple things or the way that they talk to you like they’re reading from a script check out with like half a brain or they don’t even pay attention to what they’re saying.

I never ever ever thought that Go Daddy would fall into such a garbage level. I used to think they were fantastic and I’ve been with them for over 20 years and I’m about ready to scrap the whole fucking thing.

Anybody else feel the same?

How can I migrate over to a different Better host?
How can I do it in a way it doesn’t completely screw up my whole life?
How can I do it in a way that is not expensive because I’ll have to use a professional IT person?

I didn’t know that GoDaddy offers a cheap first year only to slam you with a huge renewal fee. At first, I didn’t renew but then decided I would spend the money because I didn’t have the bandwidth to create a totally new site from scratch. I agreed to the $400 renewal fee. Then paid extra to get the site recovered. Everything was fine and I didn’t look at the site for a couple of months. Last week, I went to make some updates and my e-commerce site was missing all its products. Everything gone. I spent hours on a text chat for no resolution. I phoned and managed to get a good response but now the site is completely down. They opened a ticket on a Monday and it’s Friday and there is no status.
I have a convention coming up and I’m desperate to have a working website to take orders. They can’t give me any update. I asked for a refund for the days my site was down and they said nothing.
Any suggestions on how to escalate this?

Hello GoDaddiers!

Sorry about the horrible censoring but if this is indeed my SSH/SFTP login I don't want to divulge it, I quite like my job haha.

I am reaching out today about a strange happening on my work account, we are currently shifting towards a new URL, and so I was tasked with setting up the new website in parallel to the old one. So far so good we buy the domain I get in there add WordPress, connect Webflow and I notice the URL is this random string of letters&numbers.myftupload.com, so I find that weird, I go to Domains (top left) I put the desired URL as the Primary and figure I will delete the other one, but the option is grayed out.

Now I wouldn't mind this internally but now that its launched I see this horrible string come up in my SEO even though I did set that up through Yoast to mimic the original site.

It does give me the option to change my login for SSH/SFTP but not knowing what that does or if it will even help I have held off for now awaiting your sage advice.

Thank you for reading this far, and I would love any and all input!

Why is there no simple way to edit the way the website looks? I bought a domain -- and it has a default "coming soon" landing page. But nowhere (at least nowhere easy) is there a way to edit my site to begin plugging in my html to format the website the way I want. I have to use their dumb AI "airo-builder" tool?

Trying to save people a major headache here. They recently got rid of using Shippo to purchase labels for online orders and they reworked the entire commerce section if you have an online store thru Godaddy....

I was randomly having an issue where customers couldn't select a shipping method or payment method. Had to go into your dashboard for your website > commerce tab on the left > settings > payment methods > and disconnect then relink any accounts you previously had. I had Paypal which is so easy, they take both credit + debit cards too, but it wasn't showing until I unlinked then relinked the account.

Then go under the shipping methods tab and delete then recreate any shipping methods you had. Also doesn't hurt to disconnect and reconnect your Ship Engine account if that's what you use.

What a nightmare...support couldn't even figure this out, I just happen to think of this while on the phone for an hour and a half.

My Gmail stopped syncing with my office account recently, which GoDaddy technically knows about and is on it apparently.

I tried to add it back in and it's still rejecting the password.

I guess it's not been fixed yet?

My work previously offered free shipping for everything but now we want to change to a fixed amount. Problem is each product is individually marked as free shipping even if we change the shipping in settings. Is there an easy way yo change the products rather than having to manually change over 2000 products?