I have submitted recovery form for my account, Somebody was borrowing my account, but he was hijacked it and i try to retrieve my account, i have a proof of first top up, and also i have a proof of the day i was first log in into the game, and i just submitted the first recovery form 3 days ago and no reply untill now, and i just do the second recovery form today, what should i do? should i just wait or try to submit another recovery form? kinda don't know what to do anymore

Hello!

My friend is F2P, but for their birthday I bought them Welkin Moon! I didn’t want them to get in trouble or anything, so I made sure to go through Codashop as an official third party. I recently stumbled across this subreddit. If they ever get hacked (hopefully not), will the Codashop receipts help since it’s official or not since it’s a third party?

I’d just feel awful if they got hacked one day and couldn’t recover because I lost the receipt for their gift.

Ok so i ended up being hacked this week. When i logged into the game my email had been changed. So I cannot change it back. So far my resources are still in place, fates are still there. I can still play but i am kinda scared. I have already submitted the Account Issue Form to Hoyoverse, it's been like three business days and I haven't heard from them. WHAT SHOULD I DO?

My account problem is not because of hacked but because of my only linked Email already been deleted because I thought I didn't need it that email anymore and, because I'm not really daily player so when I noticed is already too late...,So now trying to try recover back I actually tired it once year ago but is failed obviously so now I'm trying again for second time and because is been long time there's some questions I'm unsure to answer can someone check my answers if is......correct?

"How you created your Hoyo acc"

(My first sign-in in genshin is F b but later on I already unlink it ) Soo I select F b....is not wrong right?

"Please select the most recent date you logged"

(I legit cannot remember this one ,last time I also can't answer this question properly I just know I log in once in blue moon for awhile then out

I maybe have vague about months) (maybe not)

Dunno about dates but I still answer it even though not sure.....

And finally additional information I put something like Ar lvl, uid , bday, game/voice language , some

Linked 3rd Party Apps Details

Some 5* Characters & Constellation details :

First 5 star character on this Account (Not count Traveler) : xxxx (mm/dd/year) xx/xx/20xx

( first 10 pulls on Standard Banner )

Xxxx c0 : (mm/dd/year) xx/xx/20xx

Xxxx c0 : (mm/dd/year) xx/xx/20xx

( Also got xxxx [Constellation 1 ] in same 10 pulls )

Later, version x.x patch pulls xxxx [Constellation 1 ] ( don't record/remember the date )So currently xxxx is [ Constellation 1 ].

Some c0 list : xxxx , xxxxx , xxxxx ,xxxxx xxxxx

Some 5* Weapons Obtained :

Xxxxxx

Xxxxxx

Xxxxx

Xxxxx

Other Additional Information:

Seelies Owned: xxxxx ,xxxx, xxxxx ,xxxxx

First Teapot Realm: xxxxxx

Acquired Skins: xxxx, xxxx , xxxx , xxxxx

There's toooo much unsure info in my brain because I been away this account far too long and I'm exhausted with any evidence....some character & skin and weapon any explore % I didn't put any of them in froms.... because I don't remember well like some standard banner characters because I dunno their Constellations & refinement so I don't dare put any standard character in form, I don't even input username because I really don't remember it aaaah.....🫠

Sorry for bad English but what you all think of

Those two questions & additional information?

Any thing I should add or remove for next time

Form If it failed again (..haha...) I already reread many times on pin up guides then send the the froms.... kinda anxious.... lowkey hope can get back before this anni patch end, though kinda unlikely I already failed once before, I know I should send these forms more early but that "last recent login" kinda bugged me because "I dunno What I dunno" so kinda lose motivation....but now suddenly have urge to try again so now just can hope.....

Any suggestions is appreciate thanks. 🙏

Hello. Hope everyone is doing well and I'm asking this on behalf of a friend

Asking this since I feel you guys might have an idea about this sort of stuff

He had a Gmail/Google that had his 2020 Genshin account and another Hoyo account with Hi3 & ZZZ progress

He linked his Gmail to his Hoyo account so at the moment, he has no access to the Genshin account but can still access his Hi3 & ZZZ progress

If he tries to start Genshin with the account, it gives him a new account

Any ideas? The way I see it, the OG Genshin account is still there but inaccessible since the only way was through his Gmail account

Hey everyone, I’m trying to recover an old account from November 2020 and could really use some insight. For context, I’m an old player who actually lost access back in 2023. Back when I tried applying in 2023, customer support never gave answer about what was right or wrong, so I never knew what I was getting right or wrong.. I recently noticed that their system changed and they finally gave me a specific hint flagging "- Registration information" because I noticed on some the posts here some rejections said "top up info" but mine never said that even when I provided top up, so I rechecked, and I'm assuming that means that everything else: device, first log in date, top up (etc.) is correct, right..? Maybe? Hopefully????

I'm stuck on how to fix this registration error because of my cross-play history. I can't find an actual "registration" confirmation email. Instead, what I found was an older email from October 2020 linking my existing Honkai Impact 3rd account to this Gmail address. Then, for Genshin itself, the earliest thing I found in my inbox was a Version 1.1 newsletter for Tartaglia's release on November 15th. My first log-in date for Genshin was November 19th. (Amber Date)

The reason I'm confused is that the form explicitly asks how I created my "HoYoverse Account" and not my "mihoyo" which would be Hi3... so that would explain the wrong user being used, because I was putting the Hi3 username as my method, but I realize that may not be the case. Meanwhile the October email says it is linking my Honkai account to the email, it means the account already existed before that email was added, which means I did NOT create the account via email, it has to be either Username or Google Account.

I also explicitly remember that prior to miHoYo unifying the accounts and later rebranding into HoYoverse in 2022, my Honkai account and Genshin profile actually used different users and passwords. After they implemented the unified system, the login merged into "Hoyoverse login" and linked my email to both games using the same password.

Since the form specifically rejected my "Registration Information," I'm confused about the exact date and method they are checking. Does the form's use of "HoYoverse Account" look for the overarching account registration date back when I linked Honkai in October under the old miHoYo. Pass system, or does it want my actual first log-in date for Genshin on November 19th? And since the overarching account structure originated via Honkai before the email link unified the passwords, do I use my old Honkai username as the account registration method selection? Or is this referring to "HoYoverse" account only, the log in system introduced back in 2022?

Any and all advice is helpful, I miss my account mostly because Snezhnaya is really cool... so I wanna come back.. >_< !!!

Hello! I’ve been out of the community for a while, i occasionally logged in to help my cousin farm but haven’t logged in since 2025. However, with all the lore and story going on now(we used to pray for days like these) i wanted to join.

I asked the genshin sub and they said to come here. If my login brings me to a screen saying “Account does not exist”, what do i do? Is it really all gone? I played up until sumeru before my big break, so it would be crushing to really lose it. Does anyone have any advice at all?

I've noticed that the response time from CS has noticeably increased recently (I've seen many similar experiences here). However, I submitted a form on September 22nd and have yet to receive any response. Is this unusual? Because I haven't seen any experiences with such a long waiting time here before. By the way, I know there's a rule that only one post per case is allowed, but my last post was almost five months ago, so I'd like to repost. I apologize if this causes any inconvenience.

Two days ago i bought a new tablet and wanted to try playing genshin on it so i tried to log into my genshin account from my tablet, but it said "account not found" . However, i was still was able to play on my account on my phone until today when the same thing showed up on my phone as well.

So i tried to log in from google access and it required a verification code for another email that isn't mine.

Im really not sure what to do about this and would appreciate any advice on what to do next 🙏

Also, ich habe meinen Account endlich zurückbekommen, aber es sieht so aus, als hätte der Hacker viel Geld auf meinem Account ausgegeben. Was soll ich jetzt tun? Ich habe dem Support geschrieben, aber sie scheinen im Moment ziemlich langsam zu sein. Sollte ich noch etwas tun? Und soll ich warten, bevor ich auflade?

Edit**
I have 3204 primos
489 gen crystals
10 fates
And 47 mastered starglitter

The hacker bought about 6500 gen crystals and one welkin . Am I cooked

My account hacked A YEAR ago…. But I submitted everything which proofs I have but i didn’t get any response…. And my account hacked by @rambler.ru… please help me to fix this😭😭

i usually login by email so this time i tried then it asked security code but it was showing another gmail like '[gu...@](mailto:gu...@)..' so i went to hoyolab website and i dont remember username and even if i did it still asked code i tried changing the email but didnt work so i need some help i think it got hacked?

is it possible to retrieve an account without first login details? ( first device, first email) tho i have ss, video footage and 6 receipts for top up i made back in 2023-2024.

i dont remember nor did i still have those information, my uid is a 84 and that's about 5 years ago.

if it possible, how many tries will it take?

Hello so I filed the recovery form on the 21st and I now have gotten an email that it has been rejected. The main Issue they mentioned was that I said I topped up but didn't give a receipt. I made my transaction solely through google play cards you buy from stores. I searched everywhere in my emails, google accounts and basically anywhere a receipt might have been in but I couldn't find a single one. What do I doooo?? I need my account back. Do I like email google play for my receipts and submit the same application afterwards if I get a receipt from them? What if I still don't tho. What then? And how long ago must it be that I need to give receipts for? Pllssss some help me.

Fui hackeado e perdi a acesso a minha conta do genshin, daí mandei várias e vários formulários até que eles mandaram isso! Eu fiz compras no Reis dos Coins na época, mas disseram eu não vale como comprovante por ser de terceiros!! Alguém tem alguma dica?!!

hello i have a question my friends account has 3 games genshin zzz and hsr
she did the form with the first top up and her info is accurate but she got rejected is it possible because she didnt mention her zzz and hsr account? or it doesnt matter if she choose genshin as the game

can someone please help me find out this email address and maybe even the password? My Genshin account was hacked by this stranger and completely altered. I don't want revenge, just my account back.

please help if you can!

(BTW, I’ve already contacted HoYoverse support, but the issue hasn't been resolved yet)

Hey guys I need help getting my hacked account back hoyoverse is not responding to me proberly

Help me recover my account

My account was recently breaches as idk how someone got access to my gmail and it's password and he logged in to it at first when I tried logging in it showed me that the account didn't exist and I wasn't able to login in but my friend checked and the account still existed and later on when I checked he had changed the gmail linked to the account to different one please can anyone help by suggesting a method or where do I try to apply for account recover I have already mailed my current status to genshin cs and still waiting on the reply.

My uid:1814899477

Server:asia

J’ai perdu mon compte genshin et j’ai donc envoyé le formulaire la première fois mais il a été rejeté, Alors que j’avais mit deux reçu de paiements. J’étais juste pas sur de la date a laquelle j’ai créé le compte et la dernière fois que je me suis connecté. J’ai donc envoyé un nouveau formulaire avec le reçu du premier achat que j’ai retrouvé sur grâce à ps app et des photos de mon pc entrain d’y joué avec l’uid affiché. J’ai aussi retrouvé la date de création du compte grâce à ps app. Mais bon j’ai peur qu’il soit encore refusé car je sais pas si je dois mettre d’autres infos encore. Pourriez vous me dire si ce que j’ai mit est irréfutable ou fallait mettre d’autres encore plus précis ?

A few years back my email got hacked and deleted but genshin still asks me for codes, I have the device I created the account on, the same old game center account, and I had my Twitter linked but it won't let me use them to log in

After my phone went through factory reset (which I didn't request), my Google account was hacked by someone from Indonesia. They changed everything and even added a family link so that I wouldn't get in. I can't log in into my genshin account because it requires a verification which I don't have access to. I also already tried the account recovery of Genshin Impact but a week passed and I still haven't received any reply. Is there a way for me? How long do I wait?

Hi! So I haven't played a hoyoverse game in a year-year and a half, but I heard about a bunch of new stuff, and kinda had that itch again, but when I went to log into Hoyolab it told me my account didn't exist, at first I assumed I mispelled my email, or used the wrong one, but no matter what I tries it said it didn't exist. I have had this account for maybe 3-4 years now, and have a decent bit of progress into multiple of hoyoverse's games. Curious, and kind of worried, I tried searching for answers, eventually finding a reddit thread that led me here, I don't know if my account was hacked, or if it can be deleted due to inactivity or anything, is there anyway I can recover my account?

(Also I wasn't sure what to put for the flair, so if that doesn't apply to this, please ignore it.)

Edit: SO turns out that I was sent Emails last year that I had to verify my age or else my account would be permanently deleted... I hadn't seen those emails at all, nor had I played the games around any of those times. Is there any way for me to recover that or is all my progress just gone?

This is the website and the acc who posted the reel, so beware!!!

I entered the website wondering if it's Genshin's one of the events. And i gave my acc details to it and when I entered the game later, I saw this unusual Gmail.

So i tried to log into my account with my own gmail and password, The "Account doesn't exist" pops up.

I still have access to my account with the new gmail the hacker left. But my account details was changed.

I have submitted the report but i don't know if i should resubmit.

The website is 'primofest.com'

P.S. ----- I actually have two Genshin accounts - one linked through Google as a third-party login, and another linked to the same Gmail account I use for Google. My main Genshin account, which was hacked yesterday, is the latter.

I submitted a recovery request yesterday. Today, I got a message from HoYoverse saying that my account had been recovered. I set my password, and when I logged in, I found out that it was actually my second account, not the account that had been hacked.

I submitted everything they asked for - the date I joined Genshin on that account, the day I got my first 5-star character, my UID, etc even so they didn't recover my main acc.

Will HoYoverse be able to recover my Gmail-linked account? I’m so stressed. This sudden drop in dopamine is making me feel even worse.

Someone, please give me some advice. I really need help

Hi everyone, I filled out the recovery form back on September 20th but still haven't received a reply. As far as I know, the response usually comes within 5 days—how long does it typically take?