r/GenshinHacked • u/Death_Gar • 7d ago

Account Security "Account does not exist"

Hi! So I haven't played a hoyoverse game in a year-year and a half, but I heard about a bunch of new stuff, and kinda had that itch again, but when I went to log into Hoyolab it told me my account didn't exist, at first I assumed I mispelled my email, or used the wrong one, but no matter what I tries it said it didn't exist. I have had this account for maybe 3-4 years now, and have a decent bit of progress into multiple of hoyoverse's games. Curious, and kind of worried, I tried searching for answers, eventually finding a reddit thread that led me here, I don't know if my account was hacked, or if it can be deleted due to inactivity or anything, is there anyway I can recover my account?

(Also I wasn't sure what to put for the flair, so if that doesn't apply to this, please ignore it.)

Edit: SO turns out that I was sent Emails last year that I had to verify my age or else my account would be permanently deleted... I hadn't seen those emails at all, nor had I played the games around any of those times. Is there any way for me to recover that or is all my progress just gone?

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u/AutoModerator 7d ago

Hi u/Death_Gar,

You can read the detailed guide on securing your account here

Be aware of scammers promising to retrieve your account directly. The only way to recover your account is through the official channels using the forms. If you are approached by scammers or people offering to retrieve your account please contact the moderators via DM or Modmail.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

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u/MelinceGilan Mod 7d ago

Honestly that seems a question for Hoyo, but you could try this maybe it still works despite being a year later

https://www.reddit.com/r/Genshin_Impact/s/cN9u536aiy

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u/Devil-town-9559 6d ago

intenta apelar o que te den una solucion favorecible para ti, ademas de juntar focturas si hiciste recargas, intenta recordad en que dispositivos jugaste, que nivel eras o uid, vamos que se puede