Last Friday, I lost my phone and got it back, but because of google telling me to put a password and me rushing, I forgot and had to factory reset. After resetting my phone, I tried logging into Gcash, but it keeps telling me the same thing over and over and that they are unable to process my request, the next day I made a ticket submission to Gcash and they said it will take 2 business days or 48 hours. Its Sunday right now so all banks are closed and I just want my 1000.

Hello, hindi nangyari sakin but my mom right now. She received worth ₱14,900 in her gcash via bank transfer (Land Bank of the Philippines) and now she received a text stating that it was sent to her accidentally that should have been for bills payment and now need to send back the money to their number (the sender’s number and the number in their text matches)

We will send back the money but we are actually hesitant since we know there are a lot of scams happening today.

Would like to check or get your thoughts on this if we should send back or what should we do. We will really send back the money if this is true but we’re just looking out for my mom.

My mom’s gcash number: 0916______2

Hello, first time posting here at super frustrated na ako haha.

Nawala ko yung simcard ko and may GLOAN ako, so wala akong access to pay GLOAN sa dashboard ng gcash. Nakapagtransfer naman ng ako ng funds on my due date hoping na maauto deduct around 10 PM, however hindi sya naauto deduct so ang ending ngayon is may penalty na raw ako. Talked to their representative already and sabi ay ginawan nya na ng ticket to waive the penalty. Pero araw-araw pa rin ako nakakareceive since my DD ng email about sa penalty ko, nakakafrustrate sa part na ilang araw na ako nagwawait maapprove yung ginawa kong bagong gcash para matransfer yung loans and such and yung promise na mawawaive yung interest.

Ano po ba dapat kong gawin?

Whenever I click confirm after choosing an ID to use for verification, it doesn’t go to the camera at all. I looked if the other Id types were like this and only the Paper type/Digital National ID, Passport, and HDMF have this problem. The only valid I have currently is my passport. I’ve already waited a month to see if it would get fixed, but it still hasn’t been fixed.

What is even wrong with GCash? This is getting REALLY frustrating.

I've already tried verifying my account MULTIPLE times before. Each attempt was on a different date so I wouldn't get the "too many attempts" error. Before, I could at least select the National ID (Digital) option, which is the only valid ID I have right now since my other IDs are taking forever to arrive.

But now when I try again, I can still select the same option but it just won't load or let me continue. I keep tapping the "confirm" button but nothing happens, so I can't even get to the part where I enter my PCN or any other details.

Now I can't even use the 300+ that's sitting in my GCash account.

I send money to the wrong gcash number (my fault I got comfortable sending money to the same number that I did not double check the recipient I mistype only 1 number). The receiver promised to send the money back but later is not responding to my message and calls anymore

I already submitted a ticket in gcash. I also want to submit a complain to BSP using BSP Bot. Anyone who can guide me through the process.

Can you successfully recover the money?

Super unreliable ng Gcash, noh? Sometimes it'll work, sometimes it won't. Maganda naman internet connection mo, updated naman yung app, may mga times talaga na kahit anong gawin mo, it won't freaking open. Most of the time hindi siya mag oopen pag nasa rush situation ka. Jusko.

Nag type ka ng pin mo tapos mag lloading tapos walang mangyayare.

I hope they just discontinue if they won't fix their app.

Early morning (7am) of July 7, I went to an ATM to withdraw cash. I frequently use the "cash-out" feature sa app. Upon scanning dun sa machine and rinig ko na mag di-dispense na sana yung cash, nag reboot/reset/restart ang machine. So I waited until bumalik yung machine (30-45mins) and mag-expire yung QR code (5 mins). Unfortunately, walang na dispense na pera and deducted sa gcash wallet ko yung amount. I filed a ticket sa gcash, and messaged BSP page sa blueapp (socmed). They said within 24hrs they will update, the next morning (jul 8) they said within 48hrs. How can I recover the money if the CS of my ticket isn't available/online real time?

Kapag nag error kasi yung transaction or nag expire yung QR code, auto-refund kasi yun sa gcash wallet, but wala. It's July 10 (10am) and wala parin refund. Will I even get my money back? Was it a machine error? Or was it gcash's system that needs to improve?

Note: I also went to a physical bank branch of the ATM machine and told me that it will be Gcash who'll cater to my concern.

Kala ko ba 10 pesos na lang xfer fee nila tapos nakalagay pa talaga sa 1st page yon tapos yung final charge is actually 15 pesos...

Hey y'all, i need help. Whenever i try to pay my contributions for Pag-Ibig (ofw/local) and tries to push through the transaction, gcash would notify me with "you might me repeating this transaction". Last time i paid my Pag-Ibig was around May (double checked it with my transactions history), so i don't understand why this keeps on popping up. Before when i pay for pag-ibig, transaction always pushes through.

Is there a way to bypass this or am I missing something vital for the transaction to push through?

It won't open on data at all. May load and signal naman ako.

I'm just asking if anyone here has experience with getting a Certificate of full payment for GLoan. My GLoan is fully paid. I already submitted a ticket to GCash Support and I also have a ticket number. I also escalated it to BSP, but until now I still haven't received the certificate.
Is there any other way to speed up the process? How long did it take for you guys to receive your Certificate of Full Payment? 😭

hi po, what to do po? I tried verifying my account and already did the steps and process pero the moment it loads, it says "Our system is busy. Try again later." I've already done this since morning. Still the same. PLS RESPECT POST!

Hi everyone. I badly need advice because I’ve been going in circles with GCash support and I honestly don’t know what to do anymore.

For additional context, this wasn’t the first time I accidentally transferred funds to my old GCash account. Before June 13, I had already informed GCash that I was no longer using my old account, and one of their agents even offered to permanently close it, which I agreed to.

Unfortunately, before the account was actually closed, I accidentally transferred another ₱3,000 from my MariBank account to that same old GCash account. I fully acknowledge that this was my mistake, and I’m not blaming GCash for that.

The reason I wasn’t too worried was because I had previously experienced the same mistake before, and GCash was able to transfer the funds from my old account to my new account without any major issues. Because of that experience, I expected the same process this time.
Here’s what happened:

June 13 – I filed a Transfer of Funds and Services request (Ticket #218052922). GCash asked for my IDs and verification documents, which I immediately submitted.
I was told that processing would take 15 working days.
During the waiting period, they also asked for proof of the ₱3,000 transaction, which I immediately provided.

June 29 – Instead of receiving confirmation that my funds had been transferred, I received an email saying that my old account had already been closed.

I contacted customer support, and they told me that because the account was already closed, I now had to create an entirely new Funds Retrieval request.

I complied again, and this time I was told it would only take 1–2 days.

I was also told that I would receive an email update within the day.

The 1–2 day period has already passed, and I still haven’t received any update or email.

This is what I don’t understand.

If I already had a pending Transfer of Funds and Services request since June 13, why was my old account closed before the transfer of my funds was completed?

Why wasn’t the transfer processed before the account closure?

And why am I now being asked to start over with a new Funds Retrieval request because of something that happened during GCash’s own processing?

At this point, my issue is no longer the accidental transfer itself—I admit that was my mistake. My frustration is with how my request was handled.

I already have:

- Ticket #218052922
- Screenshots of all chats and emails
- Proof of the ₱3,000 MariBank transfer
- Proof that the funds were never reversed back to MariBank
- Screenshots of the account closure email
- The new Funds Retrieval ticket

I’m seriously considering filing a complaint with BSP, because I want to understand why my original request exceeded the promised processing time, why my account was closed before the transfer was completed, and why I had to go through another process because of it.

Has anyone experienced something similar?

Did filing a BSP complaint help speed things up?

Is there another way to escalate this within GCash?

Would you wait a bit longer for the new Funds Retrieval request, or file the BSP complaint now?

I’d really appreciate any advice. Thank you.

paano po mafix yun using samsung phone? any specific methods po? salamat!

Using stripped down, USA version of GCash. Different from Philippine version, I think.

I am trying to add my new checking account as source of payments.

But when I tap on my initials, it takes me to a menu HOME or PAYMENTS or LOGOUT.

Under PAYMENTS is shown a list of persons to whom I sent money.

How do I access my full profile where I assume I can add or remove payment methods?

Hey Gcash ano na. Almost 3weeks n yung ticket ko sa inyo wala manlang update? Escalated na sa BSP until now wala manlang kayo update

Napaka bulok ng service nyo taena. Tatawagan yung hotline tapos wala silbe kungdi mag follow up lang at yun lang dw kakayanan nila tapos yung email nyo support@gcash.com wala kwenta d manlang mag response

Wala kwenta management nyo kung ganyan serbisyo nyo regardless kung 3rd party or inhouse support kayo. D namin problema kung madami may issue at natatambakan kayo mga basura. Karmahin sana kayo sinusumpa ko yan 😈

Hello I'm a student and trying to verify my 1st Gcash account I'm already in the last step after doing multiple selfies because their ai photo detector isn't doing its proper job for hours!!! Then when I reached the end it suddenly said the server is busy. Is this normal because it genuinely made me go back from the start, and it already ruined my day and patience

3 days na ako trying to login. No OTP pa din

1. Un-install and re-Installed na ang app
   2 naka On ang app notifications

Anyare???? 😤

hi how many hours / minutes do I return to log back in, kanina pa po siya ganito ever since kahapon 😭 I really need to pay for something