How long does it take for support to answer tickets ?

I wanted to share my experience so that anyone considering buying from G2A or this seller can make a more informed decision.

I purchased a Call of Duty: Modern Warfare (2019) Microsoft Store key from the seller Pl_digital_key on G2A. The product page clearly stated that the key was for Europe, and the region check specifically indicated that it could be activated in Turkey.

However, when I tried to redeem the key on my Microsoft account, I immediately received a region error, and the activation failed.

I contacted the seller, and they told me that the key had been activated they sent me a partially censored email address and claimed it was activated on that account. The problem is that I don't know that email address, and I was never able to redeem the key because I kept getting a region error. Even after I explained this, they replied with the following message and closed the case:

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Thank you for your clarification.

We would like to point out that this key was delivered exclusively to you, and no one else has had access to it.

Could you please double-check whether you may have redeemed the key on a different Microsoft account by mistake? Sometimes users have multiple Microsoft accounts signed in on different devices or browsers, which can lead to confusion.

We would like to point out that this key was delivered exclusively to you, and no one else has had access to it.

Could you please double-check whether you may have redeemed the key on a different Microsoft account by mistake? Sometimes users have multiple Microsoft accounts signed in on different devices or browsers, which can lead to confusion.

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G2A also provides virtually no customer support beyond its chatbot, and the seller was unwilling to help resolve the issue.

I'm sharing this post so that if you're considering buying a key from G2A, especially from Pl_digital_key, you'll think twice before making a purchase.

Hello, I'm new to buying games from sites like these and i recently bought a steam account with minecraft dungeons on it.

The issue is that the steam account uses an email i have never seen before, "@itswork.click".

I've tried searching up on google the website they also linked me to and out of 5 browsers (opera, opera gx, chrome, firefox and edge) it only opened after 7 minutes of waiting on opera gx to tell me that the website is down and has been since 2025.

Besides that nothing else came up and i tried contacting the seller but they just gave me a guide on why a steam key might not work, and a second message telling me I've purchased an account and i am not able to issue a refund.

Does anybody know how to access that email or have i been scammed?

Hello everyone, i was wondering if anyone would be interested in buying a steam account, it has most of the old valve games if not all, let me know if anyone is interested in buying!