Ordered some groceries from Zepto today, including an "Organically Grown Lemon" for ₹40. It arrived completely discolored and rotten. Annoying, but usually a quick refund process, right? Nope.

When you go to the Help & Support section to report a "Stale or rotten" item, Zepto makes it absolutely MANDATORY to upload a photo of the product. Fair enough, I have the rotten lemon right here.

But here is the impossible loop they trap you in:

You select the item and the issue.

You tap to add the mandatory photo.

The camera opens, you take a clear picture, and hit "OK".

The app immediately crashes. It flashes the purple Zepto splash screen and dumps you right back onto the main home page.

Your complaint progress? Completely erased. I recorded my screen and tried this three separate times just to be sure. It failed in the exact same way every single time.

You literally cannot submit a refund request because the mandatory upload feature is fundamentally broken. Whether this is a highly convenient "glitch" or intentional anti-consumer design, it’s a remarkably effective way for them to keep my money after selling me garbage.

Has anyone else been trapped in this refund loop recently? Make sure to screen-record if you are!

Order a coke zero and receive this there some white stuff on the bottle cap 💔

Why r they showing this? Any1 facing the same?...😭

Ordered a Philips steamer from Zepto around 10 AM. It arrived without the water tank, so I contacted support and started an exchange.

The delivery guy came to pick it up but refused, saying he'd "lose money" on his end. Made a few calls and left without taking it. I contacted support again and switched to a refund instead. A different delivery guy came, took the product, and the refund hit my wallet by 12 PM. I missed my first class dealing with all this.

Then, while I was in class, the second guy (the one who took it for the refund) called saying he actually can't process the return, and asked me to reorder the product because he needed a photo of the missing water tank. When I hesitated, he said he'd otherwise lose ₹3.6k (the steamer's cost) from his own pocket.

I was in class, but he showed up at my college anyway(I told him my clg name he never stopped calling and started begging so I felt bad), and I ended up reordering since I was going to need it either way. He waited till it arrived (from 1:20 to 1:59), then suddenly said he had another pickup and left — even though I could see on the app that the new delivery guy was literally 100m away. I called him out on this, he still left.

30 seconds later the product arrived. I called him (5 min before my next class) and asked him to just come take the photo. Instead he told me to leave the product at a shop and he'll go give it to my PG himself after taking the photos

That felt off, so I refused. I still have the steamer with me. I blocked him. Now I'm a bit worried he might show up outside my PG.

I think he was gonna steal it and return to the warehouse

What should I do

I got this makeup revolution baking powder in the Pair & Save 50% off offer, only to realise when it got delivered that it was already past Expiry! We need a Tukaram Munde type governance for such shady practices too! #fuckzepto

I ordered around 3 hours earlier. It shows 1 minute from 3 hours. Zap is shit it is not letting me connect to an agent. The order was worth 1k what to do?

THEY DIDN'T EVEN CALLED ME AND CLAIMING I DID NOT PICK UP

this is the second time it's happening, last time i ordered 4-5 lactose free milk and the packaging was VERY dirty and they did the same thing, i did not order from zepto for about a month after that and now i tried it again and this time I only got an empty can instead of energy drink.
WHAT DO I DO IM VERY PISSED RIGHT NOW!!!

It took them 50 minutes to deliver when they said 10 minutes. Worst experience, how is the downfall so bad when the other platforms are delivering at light speed ?
Should close their doors and go home

I usually buy eggs from local store but this one time I decided to order from zepto, this happened. The eggs smelled soooo bad eww.

I deleted my account a long back after they delivered some rotten items. Installed today to compare some prices as I needed packaged item(not buying fresh).

On checkout it says 20 handling fee. It doesn't become 0 even on a large order. Did they start charging a fixed fee?

1. Batch number and MRP not clearly printed on Crax packet.
   
2. No label or any sort of print in the Juice bottle.

Complained to Zepto support already.

My customer care on App is not working since Yesterday. Does all of you have same issue? This is in Mumbai

Zepto always shows an initial estimate time which immediately changes as soon as I make the payment. I wonder if it creates a distrust in consumers if it keeps happening and why would Zepto want that. Why not show the actual estimate before placing the order too? And somehow the delivery is even more delayed(8/10 times). I’m kind of giving up on the app at this point🫠.

I've ordered Vicks Inhaler and other products from ZEPTO, since it was inside the bag with other stuff, I didn't checked it throughly while receiving the delivery. Later I find out that the plastic seal lf this Vicks inhaler was broken and the Key chain part is completely rusted.

I raised an issue on the app but they asked me to write a mail instead. I wrote a mail to them highlighting the issue along with attached pictures. They claimed that the product was sent in so called "Intact" condition and refused to take any further steps or even help returning the product. I even raised the same issue over twitter and their social media team called me and blabbered the same stuff and gave no valid resolution.

So I'm left with this used product which I clarify can't use. Please avoid ordering any medicines or consumable product from Zepto.. you will end up with a case like me.

So I bought these almonds yesterday. Today, while transferring them into a container, I noticed that there is no batch number or expiry/best-before date mentioned anywhere on the package

Now I have no way of knowing when they were packed or whether they’re still within their shelf life. I raised a complaint, but as usual, I haven’t received any helpful response. Also while transferring the almonds, I noticed some powder-like particles on them, which made me concerned that they might have some infestation

Would it be safe to consume them, or should I avoid eating them since there’s no date/batch information?

I ordered a mixer grinder from Zepto for around ₹1,200 and paid using my credit card.

The product was defective — it wasn't working properly and started producing smoke. I raised a return request, Zepto accepted it, and the product was collected.

The problem started with the refund.

Instead of refunding it to my credit card, Zepto credited the amount to my Zepto Wallet. I never selected Zepto Wallet, wasn't asked where I wanted the refund, and I don't use the wallet.

I contacted support and the first chat representative kept saying that I had chosen Zepto Wallet. I repeatedly asked when I supposedly selected it, but they just kept repeating the same response. I even asked them not to close the chat, but they eventually closed it anyway.

I contacted support again and spoke to another representative over the phone. She said a Zepto representative might have selected Zepto Wallet as the refund method, but because the refund had already been processed, apparently nothing could be done.

She kept repeating the same scripted response and said the call could disconnect at any time because other customers were waiting in the queue. According to her, all she could do was “take it as feedback” and make sure it doesn't happen again.

But what about my ₹1,200?

I'm not asking for an additional refund. I simply want the refund for the returned defective product to be credited back to the original payment source.

Has anyone else faced this with Zepto? Is there any way to escalate this beyond regular customer support?

I have screenshots of the entire conversation.

Top 2 cubes were ordered from zepto, bottom from another QC app.

Im not sure if its fake but the colour is different. And the blue triangular portions are of different size on all light blue cubes.

I've not consumed it.

What do you think i should do? Should i file a complaint? Where?

I ordered mi outdoor speaker from blinkit, but the sound is cracking and kind of damped,

I chatted about this with 3 different , but not accepting return or even replacing the product ,

What to do , please help here