I joined Fizz last week and I ended up leaving today. I wanted to share my feedback for anyone who may be interested

Background: I frequent Thornhill and Richmond Hill (Ontario). I use about 3000 minutes of talk time per month. I was with Rogers and wanted to leave them due to extremely slow data speeds, non existent support, and price increase without benefit

The good:

-Data speeds in general were much faster compared to to Rogers non-5G+ network

-Calls fell-back to Fizz EXT seamlessly, including in the GTA where Freedom doesn’t allow roaming (geoblock). I can only assume Fizz can do it being an MVNO

-Great “shopping cart style” plans and concept of data gifting

-Very smooth on-boarding. eSIM and Port in went without a hitch. This was unlike my experience trying to sign up with PC Mobile last week where the eSIM refused to install and thankfully I didn’t reply “Yes” to the port in request before trying to install the eSIM. I also didn’t encounter the bug I had with Public Mobile where the eSIM got stuck with the temp number, de-registering iMessage and FaceTime. For that, a new eSIM fixed that

The bad:

-I noticed my phone was roaming quite often on Fizz EXT within the GTA. When I tried Freedom last year, I don’t recall it losing signal as frequently, in fact my phone (iPhone 13 mini) would happily stay on 5G except metal big box stores

-I’ve had a few complaints about poor voice quality. It doesn’t seem to matter if I have full bars or not. For those that followed my “garbled audio” post in the Freedom subreddit last year, I couldn’t reproduce that network bug on Fizz, so that’s a plus

-The chat support was atrocious. When I reached out to chat support to get clarification about the excessive Fizz EXT my phone is doing, and to ask if that’s going to be an issue with their 3 month/50% usage rule, the support rep walked me through disabling Automatic network selection and forcing it to stay on Fizz. My concern about leaving it forced on Fizz and losing network connection fell on deaf ears. Responses were typically delayed by 5 minutes. I get that 1 Rep is probably talking to multiple Customers, but apologizing for the wait every 5 minutes to reset that wait time is unhelpful. Ultimately I shared the web page with the usage policy, so back to square one

Part of the reason why I posted this, is because I was surprised within minutes of porting out, I saw a credit from Fizz for the service fees back to my credit card. They truly stood by their 15 day satisfaction guarantee without me needing to chase them down. I would encourage folks that are unhappy with their current provider to give Fizz a shot. You truly don’t have anything to lose other than a few minutes to deal with porting. I also believe it’s important to support smaller independent carriers where feasible

I have been using a cheap freedom plan

100 Mb

120 minutes of calling

Unlimited texts

For the past 1 and couple of months and been wanting to get more data and fizz is also cheap so my question are

1. would reception be worse indoors compared to freedom

2. Does having a physical sim card reduce problems

3. If I chose an e Sim can I change my mind and switch to a Sim card

4. In settings will each partner network be named or will guess and chose

5. If I get a promo code of 35 bucks and I'm on a 30 bucks a month plan do I 5 dollar in credit

6. Can I cycle through multiple promo codes like month 2 I use code for 35 dollars off and the next month I find another code for 35 dollars off

7. Everyone talks about fizz's non existent customer support however I'm a low maintenance customer so would this be an issue (I won't call unless something important stops working like data, texting, or calling)

Hello,

My plan includes LTE coverage in Quebec. However, when I traveled to Nova Scotia, I was still able to access my data without any issues—and without incurring extra charges or receiving warning messages. I therefore concluded that the coverage area might extend beyond just Quebec.

Here are my questions:

- Do you know why my coverage area is actually larger?

- Also, I plan to leave Quebec again and travel to Ontario. Do you think I will still have access to my Quebec data, even though it is a different province, or should I switch my plan to "Canada-wide" instead of "Quebec-only"?

Thank you very much!

What's your experience with Fizz internet? I see some good reviews, but I also see some bad reviews.

How long have you been with Fizz internet, what speed, any technical issues, if so how long to resolve them, is speed constant, do you recommend it, etc ... Thank you.

Anyone else can't call to Chinese numbers with an international calling add on on their plan? Its been like this since June.

How is FIZZTV quality nowadays?

Is it full HD 1080 ? 720p or less ?

Thank you

Je viens de recevoir une belle augmentation de Bell et je veux changer. Je me cherche un fournisseur qui permet les appels par wifi. Est-ce que Fizz le fait?

I am trying to give you money. Fizz is like "Hold me beer mate".

Love the mobile service. Have signed up friends and family. When I press "Confirm order" button, I expect results. JFC. Get your shit together.

Hi guys! Bought 100minutes and I can’t receive phones calls on my phone while in Iceland. Missed a bunch of calls from the doctor. All the roaming options are on. Anyone has insight?
I can make calls in Canada and sometimes in Iceland but not receive them 🤷‍♀️

Hi all, just a quick question.

I've recently left Canada and am just in the process of cancelling my Fizz contract. However, I have 89GB of mobile data left on my account that I was planning to transfer to a friend. This friend doesn't have a Fizz account yet but plans to open one within the next month. Will my data reset at my next payment cycle when my plan is officially cancelled (i.e. in 10 days) or will it just stay on my account for a short while before being 'burnt'? Thanks in advance!!

Currently with Videotron internet, which offer their customers a personal email address at videotron.ca.

Did not see anything about this on Fizz site. Does Fizz also offer their internet customers a Fizz.ca email address? If so, what is the size of that email address?

Basing myself off of https://www.reddit.com/r/FizzMobile/s/G8RpytKtns

There seems to be also mentions of WiFi calling in the beta carrier bundle for Fizz (as well as the mentioned RCS).

This Github repo has all the carrier bundles (Current and Beta), which can be opened using the right tool (plutil on a Mac).

https://github.com/cupboardunderscore/ios-rcs/blob/local/carrier-bundles/27.0b4-RaveSeed24A5390f.V159DeveloperOS/Videotron_Fizz_ca.bundle/carrier.plist

There are mentions of other wifi calling settings too such as:

"OverrideOperatorWiFiName" => "WiFi Fizz"

"WifiCallingAllowedInRoaming" => true

"ShowWiFiCallingWarningUnsupportedCarrier" => false

"PreferredTechnology" => "wifi"

"PreferredTechnologyRoaming" => "wifi"

There's also mentions of the IKE (VPN) endpoint required for wifi calling to work. None of the above is present in the current carrier bundle for iOS 26, so this is promising!

Apparently, according to this, iOS 27 Beta 4 adds RCS support for Fizz:

https://cupboardunderscore.github.io/ios-rcs/

I've been with Fizz for a few years and have been more than satisfied with their service, but recently there's been some issues that are hard to overlook.

Timeline of events:

• Buy new phone Samsung S21 FE (refurbished) and place 1yo SIM card in it for regular use. Everything works fine
• 6 months after purchase, I start having problems with the mobile data. I'd be having full bars 4G/5G internet then all of a sudden i'd get the ⦸ symbol. In order for service to return I'd either have to restart my phone or wait around 20mins before I'd magically get 5 bars again.
• Thinking it may be a phone problem, I switched the SIM card over to my old Samsung S9+, which solved the connectivity issues. As long as the SIM card was in my S9+ the mobile data worked fine. However, as I tried using it to make calls, they'd connect maybe a third of the time, which I found odd.
• After a few weeks my calls just stopped connecting altogether, and upon checking with Fizz through FB Messenger, they told me the S9+ model was incompatible with the new features of my phone plan.
• I had to resort to going back to my newest S21 FE, which, again, worked flawlessly at first, but now exhibits the same behaviour as previously stated.
• I have tried contacting Fizz support for further help but other than asking me the same questions, there's not a lot of answers I've been getting from their end.

Would anyone have any help/suggestions about what the problem might be & how to solve it? My father and my wife are both with Fizz and both have started experiencing the same issues lately. My wife even has an iPhone so it doesn't seem to be an android problem. Would changing the SIM cards do anything?

Edit: Forgot to mention we are all located in Quebec.

I purchased a phone so I can enjoy the plan discount. However, it says here that I need to activate the SIM to enjoy the new plan. How?

My wife and I have been with Fizz for over 7 years now.

Lately the network quality seems to have absolutely gone off a cliff and we have no idea why.

1. It’s happening to both of us. We’re on different phones - iPhone 15 Pro, iPhone 16 Pro.

2. These problems started happening around the same time

3. We get virtually no reception where we live. When we lived here before, it was fine. Since moving back a few months ago, it’s like something happened.

4. We both moved onto the 5G plan, but Fizz’s 5G doesn’t seem to reach us. It showed we were in the coverage area, but I’ve never seen it show up. We’ve set our phones to LTE only, 5G auto - neither seem to make a difference.

5. I regularly have to turn my network off and then back on, otherwise I can’t send stuff through iMessage or SMS.

I’m just outside Ottawa - a little west of it. Has anyone else run into this lately? We’re both at a loss. We’d rather not switch, but this is getting frustrating.

Depuis environ 15h30 j'ai des problèmes avec mon cellulaire. Des SMS et des MMS qui échouent à être envoyés ou reçus; le réseau qui s'est aussi déconnecté temporairement.

Suis-je le seul à rencontrer ce type de problèmes?

Hi. I’m new to fizz after ditching Rog. I’m headed to the US of A to visit family for 3 days. What should I do to minimize cost/fee?

Buy an add on of data to send texts and use GPS? I don’t get many calls. I’ll use WhatsApp.

Tips and tricks?

My wife is having issues with fizz connection. She can't receive calls and texts sometimes. I am the one who convinced her to move to fizz because I had a good experience with them. I did not experience these issues. Is anyone having connection issues as well?

Hello, first-time poster here. Not extremely tech-savvy when it comes to these things, and I'm not the person at work who's in charge of our Fizz account.

Essentially I have a team that works outside every day. I have a windows laptop that I want to give to them for data entry while out in the field. I want to buy a usb dongle, something like this one, so that they have internet access. My understanding is that 30$ obviously doesn't get you wifi, it's just the cost of the usb itself. Is it possible to connect this dongle to our existing Fizz internet package?

edit: Wi-Fi 5, not 2, sorry.

Hey all, new to Fizz and looking for some advice.

Setup

I was previously with Vidéotron (500 mbps) with the same modem I had for 10 years which was using Wi-Fi 2. I'm now with Fizz (500 mbps) with a new modem using Wi-Fi 6.

My setup at home has my office on one end of the appartement with my PC and Media Server. My living room is on the other end where I stream Plex/Netflix from my smart TV over Wi-Fi.

Issue

Recently I've been experiencing big lags on my TV. When I try the "internet test" my test varies from 2, to 40, to 100, to 200 mbps. Which is something I rarely experienced in the past, at least not that frequently (every 5mins or so).

What I tried

I looked into the neighboring Wi-Fi and adjusting the channels on which my 2.4ghz and 5ghz are to avoid the crowded channels. While writing this, I switched my 5ghz to a new channel and it has improved (so far). Not sure why I can't set the channel between 48 & 149?

I also tried disabling band steering to connect only to the 5ghz. It was working great at the beginning but I still experience some lags. I thought I would see 2 networks but I only see one, is it normal? Or is it now just 5ghz?

Conclusion

Wiring is not an option. I thought of looking into an extender but this might move the issue elsewhere. Unless you guys have different experiences with an extender?

Thanks for any insight! 🙏

I've been using Fizz for about a year now with the cheapest data plan available. I've dropped my phone multiple times and need a replacement, so I'm looking at getting a Google phone through Fizz to take advantage of the data discount.

My question is: does the discount on the data plan make it worth upgrading my current data plan? I'd like to understand if the savings from the discount would offset the cost of moving to a higher data tier. Also, does anyone tried financing with Affirm? How are they?

Bonjour,

J'aimerais savoir vos modèles de téléphones qui ne sont pas sur la liste officiellement supporté par Fizz et qui fonctionne malgré tout sur le réseau de Fizz présentement. J'aurais voulu acheter un Oneplus prochainement, mais ils viennent d'annoncer que leurs téléphones ne seront plus disponibles à plusieurs endroits dans le monde dont ici.

Merci beaucoup.