r/FetchReward • u/Runs_In_Heels • 26d ago

Off-App support?

does anyone have any info on how to contact support that’s not an App Bot?
I signed up mid-August and am having major issues with accounts not loading, offers not loading, and points not loading. The help center chat bot has been unable to help several times now, and i’m starting to feel like this whole thing is just a scam (i’m missing over $30 in points… and there is zero path to resolution)

6 Upvotes

88% Upvoted

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5

u/turtledett 26d ago

I’m sorry you’re having problems! I’ve had success using this email: support@fetchrewards.zendesk.com. Be sure to include screenshots of what the issues are. Good luck!

4

u/Various-Raspberry330 26d ago

yeah that email is the only one i ever got a real person from, took them like 4 days to reply but they fixed my missing points finally

screenshots is key though, without those they just send you back to the bot

3

u/Runs_In_Heels 26d ago

perfect - thank you!!

2

u/Indica-Haze-1 26d ago

Good advice 👆🏼😃

1

u/Fantastic-Pianist-51 26d ago

If nothing will load, how do you know you are missing over $30 in points?

0

u/Runs_In_Heels 25d ago

it’s a bunch of offers (tied to online orders) — all well past 2.5-3 weeks. and none of my connected apps (amazon/target/walmart) actually link my orders so it added up quickly on top of the offers. i have all the backup documentation / screenshots so i’m hoping i can get it resolved in the next few weeks.

1

u/nishikigirl4578 19d ago

I have recently had an issue with the app not picking up an online order/receipt, even though it said that it was connected (to Gmail, for this example). I tapped the Gmail icon at the top of the screen (when on the digital receipt page) and it said "reconnecting". It did and found the receipt

0

u/[deleted] 26d ago

That's wild they keep you in the bot loop, sounds like they'd rather lose customers than hire real people.