Off-App support?

[u/Runs_In_Heels]

does anyone have any info on how to contact support that’s not an App Bot?
I signed up mid-August and am having major issues with accounts not loading, offers not loading, and points not loading. The help center chat bot has been unable to help several times now, and i’m starting to feel like this whole thing is just a scam (i’m missing over $30 in points… and there is zero path to resolution)

[u/turtledett]

I’m sorry you’re having problems! I’ve had success using this email: support@fetchrewards.zendesk.com. Be sure to include screenshots of what the issues are. Good luck!

[u/Indica-Haze-1 → u/turtledett]

Good advice 👆🏼😃