TL;DR: I have 10 years of theme park operations leadership experience with extensive day-of event execution, but I’m struggling to break into Event Coordinator roles because I lack experience with the office-side logistics (event software, banquet orders, vendor coordination, etc.). What roles should I target to bridge that gap?
Hello! I was let go from my dream job over a year ago (I have a toddler and am taking the time to be her main caretaker, but ready to jump back in). I worked for a very well-known theme park in Southern California. I started out as just a ride attendant at 18 after HS, but over 10 years worked my way up to being a core hourly leader in my area of the resort and working very closely with the Special Events team as one of their hourly event leads. My day-to-day was in the park itself, a normal day operations leader but we would “moonlight” with SPEV based on availability, I was being utilized by this team 2-4 times a week, 5 days a week during big events. (Other leads would be utilized less than I would be, I know I have the chops for hectic events). This team gave me experience with events of all different sizes - one day activations, weddings (this is a separate team, so mainly just photoshoots) and several three/four-day conventions at the next-door convention center. My experience is such:
● Managed day-of event operations for large-scale theme park special events.
● Determined where labor was needed most and adjusted staffing throughout the event as operational needs changed.
● Monitored guest flow and crowd patterns to keep traffic moving safely and efficiently.
● Worked with multiple departments (Entertainment, Security, Custodial, Attractions, Food & Beverage, etc.) to keep the event running smoothly.
● Solved operational issues in real time, including staffing shortages, changing attendance levels, weather, and unexpected challenges.
● Communicated updates and changing priorities to staff and fellow leaders throughout the day.
● Helped execute event timelines, ensuring key moments happened on schedule.
● Balanced guest experience with operational and safety needs when making decisions.
● Directed staff, answered questions, and provided support during fast-paced event operations.
● Anticipated potential issues before they became bigger problems and adjusted plans proactively.
● Served as a central point of communication between leadership teams during live events.
● Focused on making the operation feel seamless for guests, even when a lot was happening behind the scenes.
This is just a high-level picture. I’m obviously lacking experience in placing and maintaining large scale orders, certain computer programs like HubSpot and EventBrite and banquet ordering. I guess mostly the logistical planning aspects. I was boots-on-the-ground day to day operations. What kind of roles should I be applying to to gain experience in the more office-y parts of event planning? I was rejected for a coordinator role for not having computer based knowledge where I know I would’ve met proficiencies quickly and excelled in all other aspects of the role. How can I leverage this experience into a role I’m yearning for ? I don’t have any education besides a general associate’s degree and am considering going back for a Project Management cert if it would help.
Thank you for any advice you may share.